Genesys
    (23 reviews)
    Unclaimed

    Company Profile

    Company overview

    Website

    Industry

    Information Technology Services

    Company size

    101-1,000

    Primary location

    60 General Aguinaldo Ave, Cubao, Quezon City, 1109 Metro Manila, Philippines
    ABOUT GENESYSGenesys Telecommunications Laboratories, Ltd – Philippines Branch is a subsidiary of Genesys, the global multi-channel customer experience and contact center solution leader. Genesys’ worldwide headquarters are in the US, in Daly City, close to San Francisco. Genesys is in its fifth year as a stand-alone company after being purchased by Permira Funds and Technology Crossover Ventures (TCV) from Alcatel Lucent in February 2012. Genesys is among the top 50 largest software companies in the world, recognised by Analysts as a Customer Experience (“CX”) solution leader with the broadest and deepest integrated platform on the market and with 5,000+ employees and 10,000+ customers across 100 countries.In the Asia Pacific region, Genesys engages in Sales generation activities, Professional Services, Technical Support, Development and Training) through its direct operations and a strong partner network. Genesys has offices in Australia, Japan, Singapore, India, China, South Korea, New Zealand, the Philippines, Hong Kong, Thailand, Malaysia & Indonesia, with a workforce of 1,000+ permanent staff across the region.

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    Reviews overview

    4.123 ratings in total
    5
    15
    4
    3
    3
    1
    2
    1
    1
    3
    91%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends

    What’s it like working at Genesys?

    AI summary of recent reviews

    Employees at Genesys appreciate the excellent benefits including good compensation, bonuses, and perks. The culture is praised for being supportive with a good emphasis on work-life balance. Colleagues are seen as willing to help and supportive. Employees are provided with good resources like high-end laptops and software access.

    However, some potential challenges exist around training, with a need for more comprehensive programs particularly for complex technologies. There are also some concerns about management, with managers potentially lacking technical expertise or changing priorities too frequently. Additionally, a few employees feel the workload can be high at times with significant expectations.

    Recent reviews

    1.0
    Professional services consultant
    Dec 2022
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Professional Service Consultant - 4 yrs
    The good thingsGood culture. Benefit is really good and HR is very responsive.
    The challengesTerrible manangement, below market salary, overloaded workload.
    1.0
    Sr. Technical Support Engineer
    Oct 2022
    Mass redundiation in an instant
    The good thingsIt is actually the team where I belong. Team member are very much willing to help. Genesys was not being fair when it comes to salary. You all have the same post but salary differs.
    The challengesNo proper training. You will learn thru experience
    5.0
    Senior Professional services consultant
    Feb 2022
    Malabon City Metro Manila3 to 4 years in the role, current employee
    Great place to work!
    The good thingsCompetitive salary Flexible schedule good management
    The challengesI am loving this company so far, Work load is challenging at times
    Ratings for Genesys are shared as-is from employees in line with our community guidelines
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