ECE Consulting Group
    (22 reviews)

    Company Profile

    Company overview

    Industry

    Consulting Services

    Specialities

    business process outsourcing, call center, customer service, BPO consulting

    Company size

    1,001-5,000

    Primary location

    33F, Robinsons Summit Building, Ayala Ave., Makati City
    ECE Contact Centers (ECE) is a BPO company that started in Manila in 2007 initially as a consulting company with a single employee. As the quality and level of service provided to clients exceeded expectations continuously, nearly a dozen new employees were added a year later. To date, ECE has expanded to over 1,000 professional employees engaged in different areas of business process outsourcing: customer service, technical support, sales, data management, quality assurance, and operations management, among others.ECE's headquarters are in Florida, USA, with operations centers in Ashland, Ohio, and in Henderson, Nevada in the US; and in Makati City and in Dumaguete City in the Philippines.

    Jobs at ECE Consulting Group

    Based on your search activity

    at ECE Consulting Group
    Dumaguete City, Negros Oriental
    Handles financial reporting, general accounting, tax compliance, audits, and system processes while supporting deadlines and cross-team collaboration.
    Handles financial reporting, general accounting, tax compliance, audits, and system processes while supporting deadlines and cross-team collaboration.
    classification: AccountingAccounting
    29d ago
    29d ago

    at ECE Consulting Group
    Manila City, Metro Manila
    Seeking a Bilingual French Back Office Associate for remote data review, compliance, and moderation.
    Seeking a Bilingual French Back Office Associate for remote data review, compliance, and moderation.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    9d ago
    9d ago

    Gallery photos

    Reviews overview

    4.422 ratings in total
    5
    15
    4
    4
    3
    1
    2
    1
    1
    1
    91%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends

    What’s it like working at ECE Consulting Group?

    AI summary of recent reviews

    ECE Consulting Group offers several attractive benefits including above-minimum salary, weekly payments, and free meals. The unique 4-day work week is highly valued by employees, as is the supportive management style and family-like culture. The company demonstrates commitment to employee growth through merit-based career advancement opportunities and fair treatment of staff.

    However, employees face some operational challenges, including managing multiple customer interactions with strict time constraints and adapting to shift work schedules. There are also some practical considerations regarding facilities improvement needs and the requirement to adapt to frequent procedural updates.

    Recent reviews

    4.0
    Technical Support Engineer
    May 2025
    Makati City Metro Manila3 to 4 years in the role, current employee
    I would love to continue working for this company solely because of the people and the environment, but no promotions just feel like they do not value employees enough.
    The good thingsManagement is good, teammates are always friendly and professional, mostly everyone is helpful. I would only recommend this company if you really need "okay" pay.
    The challengesYou'll feel like a robot after years of doing the same thing, without anything changing at all. There are some slight changes over the years, but nothing significant. You also don't get promoted.
    5.0
    Customer Service Representative
    May 2025
    Dumaguete City Negros Oriental6 to 7 years in the role, current employee
    My experience with ECE is Amazing!
    The good thingsWhat I like the most is the culture and the company's core values.
    The challengesHandling multiple chats at a time with only 3 minutes hold time for each customer.
    4.0
    Chat support
    Sep 2023
    Pasay City Metro Manila3 to 4 years in the role, former employee
    It was a great experience and the company helps me alot with my self growth.
    The good thingsGreat working experience and working environment
    The challengesSudden changes in work matrix
    Ratings for ECE Consulting Group are shared as-is from employees in line with our community guidelines
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