ECE Consulting Group
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    ECE Consulting Group
    (22 reviews)
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    Company Reviews

    Working at ECE Consulting Group

    4.422 ratings in total
    5
    15
    4
    4
    3
    1
    2
    1
    1
    1
    91%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends
    Work/Life balance
    4.3(21 ratings)
    Career development
    4.1(21 ratings)
    Benefits & perks
    4.3(21 ratings)
    Management
    4.1(21 ratings)
    Working environment
    4.4(21 ratings)
    Diversity & equal opportunity
    3.0(1 ratings)
    Ratings for ECE Consulting Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 22 reviews sorted by most recent
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    4.0
    Technical Support Engineer
    May 2025
    Makati City Metro Manila3 to 4 years in the role, current employee
    I would love to continue working for this company solely because of the people and the environment, but no promotions just feel like they do not value employees enough.
    The good thingsManagement is good, teammates are always friendly and professional, mostly everyone is helpful. I would only recommend this company if you really need "okay" pay.
    The challengesYou'll feel like a robot after years of doing the same thing, without anything changing at all. There are some slight changes over the years, but nothing significant. You also don't get promoted.
    5.0
    Customer Service Representative
    May 2025
    Dumaguete City Negros Oriental6 to 7 years in the role, current employee
    My experience with ECE is Amazing!
    The good thingsWhat I like the most is the culture and the company's core values.
    The challengesHandling multiple chats at a time with only 3 minutes hold time for each customer.
    4.0
    Chat support
    Sep 2023
    Pasay City Metro Manila3 to 4 years in the role, former employee
    It was a great experience and the company helps me alot with my self growth.
    The good thingsGreat working experience and working environment
    The challengesSudden changes in work matrix
    5.0
    Chat support
    Aug 2023
    3 to 4 years in the role, former employee
    I'm with ECE for 4 years now as chat support. The company is good.
    The good thingsFree foods, 4 days work and 3 days off. Above minimum salary. If you are looking for a career growth, you are eligible regardless if you are new or tenured. As long as you don't have any issues such as absenteeism, nte's etc, you can apply a position.
    The challengesShifting schedule (e.g start of shift is at midnight local), transportation, updates are changing every now and then (for the account I am currently working), metrics are not agent-friendly, the tool, the number of chats you are working at the same time are barely manageable (one of the reasons why some decided to resigned) Stressful coz you have to deal with irate and entitled customers every shift :D
    1 person found this helpful
    5.0
    Chat support
    Feb 2023
    Dumaguete City Negros Oriental1 to 2 years in the role, former employee
    The best company i've been.
    The good thingsHMO, above minimum salary, free foods, shuttle and vitamins, with incentives and great working environment
    The challengesShifting schedule, this is my only problem.
    5.0
    Chat support
    Feb 2023
    Dumaguete City Negros OrientalLess than 1 year in the role, former employee
    It's really good to work in the company. For the short time of working here, I enjoy a lot since my work schedule is 4days duty and 3 days off. I can really manage my day off.
    The good thingsFee food and good perks
    The challengesImprove the operation management
    1 person found this helpful
    2.0
    Chat support
    Sep 2022
    Less than 1 year in the role, former employee
    Payroll personnel are very slow.
    The good thingsFree food but not healthy.
    The challengesThey are not clear in providing details about the spiff they offer when we render overtime and there is a big question about the pay.
    1 person found this helpful
    5.0
    Accounts specialist
    Aug 2022
    Dumaguete City Negros Oriental1 to 2 years in the role, former employee
    Amazing! This company is not just a job but a career.
    The good thingsI enjoyed the good benefits, the free food and salary every week. The bosses are good and they put their employees first🥰
    The challengesI enjoyed working in this company however, the challenges here are encountering irate and very upset customers everyday.🥰🤩
    5.0
    Back Office Support
    Jul 2020
    Less than 1 year in the role, current employee
    Very Well Mannered and Stress Free
    The good thingsThe good things i much appreciated about this company is very well handling an employee, lots of foods, free meal, free coffee, ice cream.. The management is very nice. So what are you waiting for let get it on and apply ECE Consulting Group.
    The challengesThe challenges i encountered in this company is to improve my skills, my knowledge on how to take the task.
    1.0
    Customer service representative
    May 2020
    7 to 8 years in the role, current employee
    They don’t care about their employees.
    The good thingsPay is good. We have three days off. High incentives and cool teammates.
    The challengesDuring this quarantine period, they temporarily close the account that I’m working with and doesn’t care about us, we felt being left hanging by the company. They don’t even ask how are we coping up with the quarantine. No update at all. We cared so much about the account and we were able to establish it to another level but no recognition at all. Sad it ended up like this. I used to like this so much.
    1 person found this helpful
    5.0
    Quality assurance analyst
    Mar 2020
    1 to 2 years in the role, former employee
    Grateful and very much thankful to the company.
    The good thingsThey prioritize employee needs and wants.
    The challengesA bit far from my house.
    5.0
    Chat and Email Support
    Mar 2020
    1 to 2 years in the role, current employee
    Best BPO for Non Voice
    The good thingsBest Company I have worked so far. 3 days off, 4x Monthly pay out and a free meal gives you perks that you don't usually get from other BPO Companies. HR and Management are friendly and treat you as a family and respect you as an employee. Keep it up and long live.
    The challengesLocation from my house.
    5.0
    Admin
    Jan 2020
    11 to 12 years in the role, current employee
    Great Culture and Employee Centered
    The good thingsI love the decentralized management and meritocracy system.
    The challengesThe challenging is the company is very dynamic, thus others might view it negatively if they're not able catch up with it.
    1 person found this helpful
    5.0
    Universal Agent- Email and Chat Support
    Nov 2019
    Less than 1 year in the role, current employee
    Great company!
    The good thingssalary, weekly payment, freebies, work environment, 4 days work- 3 days rest, training and development
    The challengesfrequent updates on the account and on the company rules and guidelines
    5.0
    Customer Service Representative
    May 2019
    Less than 1 year in the role, current employee
    One of the best companies in Makati!
    The good thingsWorking Environment, Management, Salary, Pay schedule, Promotion, Leniency, Fairness, Perks, 3 days off, free food for night-shifters, night differentials regardless of schedule, you can eat inside the production floor.
    The challengesWork schedule (2 shifts available only at the moment)
    1 person found this helpful
    5.0
    Manager
    Apr 2019
    5 to 6 years in the role, current employee
    Meritocracy
    The good thingsThe company gives recognition based on the employee's performance. They also promote fairness.
    The challengesNeed to improve the facilities
    5.0
    Legal Consultant
    Mar 2019
    3 to 4 years in the role, current employee
    Its all about WINNING cases!
    The good thingsHelping claimants WIN their case! An altruistic feeling of being of service as a Boston like lawyer!
    The challengesWaking up late at night just to index cases and do some calls for medical records! You need to get medical records to WIN cases!
    4.0
    Email Customer Support Professional
    Oct 2018
    1 to 2 years in the role, former employee
    Good salary. Management is okay.
    The good thingsEasy account. Good salary. Appraisal. Incentives. Achievable metrics. Christmas bonus which is different from 13th month pay. Management is pro-employee. Can eat on workstation. Can bring bags inside the production. No favoritism.
    The challengesUnstable account but the HR do their best to reprofile their employees.
    2 people found this helpful
    5.0
    Registration Specialist/Document Controllerr
    Apr 2017
    Lots of roller coaster experienced here but overall its been fun working in this company.
    The good thingsI enjoy the staff relationship..
    The challengesChallenges are you have too many boss
    1 person found this helpful
    5.0
    Customer Support Specialist
    Oct 2016
    1 to 2 years in the role, current employee
    Not just a company but a family
    The good thingsTreats each other as family. Client's and the Bosses usually spend time to go to Philippines to visit the company and check on employees. Very considerate. Growing with accounts and projects which enhances multi-tasking skills. Pays off well for a non-voice account. Plenty of opportunity for career development. Flexibile schedule for working students, like me, for parents who need work and time for their kids.
    The challengesNothig
    2 people found this helpful
    4.0
    TSR
    Apr 2016
    1 to 2 years in the role, former employee
    I like it here
    The good thingsexcellent salary, good management, everything ok
    The challengesFacilities-wise, they need to improve upon it.
    1 person found this helpful
    3.0
    CSR
    Apr 2016
    3 to 4 years in the role, current employee
    Okay company
    The good thingseverything is good....
    The challengesNot spacious and no other perks and benefits. No employee-engaging activities.
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    Reviews by location
    Dumaguete City Negros OrientalMakati City Metro ManilaPasay City Metro Manila