(7 reviews)

Company Profile

Company overview

Website

Industry

Business Support Services

Company size

51-100

Collection House International BPO Inc. is a division of Collection House Limited and is located in Bridgetowne, Quezon City, Philippines.Founded in April 2012 with a current head count of 100+ employees, Collection House enjoys strong business ties with global organizations from banking to ecommerce.At Collection House International BPO Inc., we add value through our partnership approach with clients. Coupled with our ethical collection approach, this creates brand protection at all stages and through all contact points with our client’s customers. Over a number of years, Collection House International BPO Inc. has demonstrated proficiency in not only traditional debt collection, but has matured and evolved to become a complete receivables management provider.Collection House International BPO Inc. takes pride in its 6 years of delivering a service of excellence and this has been achieved through its 4 pillars of excellence, our people, our location, our technology and our services.Some of the company benefits we offer our employees include:• Above Industry pay and benefits• Convenient work location• Performance-based rewards and bonuses• Comprehensive training, including leadership programs• Rewards for referring a new employee• Employee well-being programs

Reviews overview

4.67 ratings in total

5

4

1

3

1

2

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1

0

100%

Rate salary as high or average

100%

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What’s it like working at Collection House Group?

AI summary of recent reviews

Employees at Collection House Group appreciate the supportive people and family-like culture, as well as the positive work environment and good pay. Management is praised for being supportive and providing adequate training. However, some potential challenges include the demanding targets and quotas, particularly in revenue collection roles, and the difficulty of handling irate customers, especially for new employees.

Recent reviews

5.0

Key account representative

Sep 2022

Less than 1 year in the role, current employee

The company gave me the opportunity to enhance my skills and hidden capabilities to be an account representative. I dont have any BPO experience but i love how they mold me to be a call center agent now. I am very very thankful to this company

The good thingsIn these company they treat everyone as a family...

The challengesAt first i am very nervous to the irate customers.. but later on I felt that was a challenge for me to handle them courteously

4.0

Customer Support Officer

Sep 2022

1 to 2 years in the role, former employee

Schedule and work was great.

The good thingsGreat people to be around. Had an amazing support from immediate supervisor. The training was also more than adequate to ready new people.

The challengesHitting targets could sometimes feel like a gun-to-head kind of thing.

5.0

account representative

Feb 2021

Quezon City Metro Manila1 to 2 years in the role, former employee

always hit the monthly sales KPI

The good thingsenvironment salary boss co workers equipment

The challengesto be a top performer we to need to collect for high revenue.

Ratings for Collection House Group are shared as-is from employees in line with our community guidelines

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