Front Office Supervisor

A Front Office Supervisor is typically responsible for managing the reception area of an establishment and providing excellent customer service. Their main responsibilities often include supervising staff, maintaining bookings or reservations, handling customer complaints and coordinating with other departments. Front Office Supervisors typically work in settings such as hotels, resorts, or corporate offices where there is a need for frequent customer interactions and administrative management. Since this role combines customer service and management duties, it requires strong communication skills, an understanding of service standards, and the capability to manage teams effectively. The role contributes in creating first impressions and ensuring smooth operational processes within an organization.