Concierge
Assist hotel guests in checking in, booking tour reservations and answering enquiries.
Job opportunities
-
Jobs in Jobstreet right nowJob growth
-
In the last yearSalary
-
Typical monthly salaryJob satisfaction
-
Job opportunities
-
Jobs in Jobstreet right nowSalary
-
Typical monthly salaryJob growth
-
In the last yearJob satisfaction
-
On this page
- What's it like to be a Concierge?
- How to become a Concierge
- Latest Concierge jobs
- Top skills and experience for Concierges
What's it like to be a Concierge?
A Concierge interacts with hotel guests the moment they check in. As such, Concierges must possess strong communication skills and proficiency in English, Tagalog and other Filipino languages when needed. A Concierge’s average workday will depend on their shift. Day shift Concierges can encounter many guests, while a night shift Concierge may only handle only a few. Concierges address the questions and concerns of guests in a friendly and professional manner, using their expert local knowledge.
Tasks and duties
- Manning the front desk of the hotel and addressing any concerns from hotel guests.
- Answering calls from guests.
- Providing information to hotel guests regarding the hotel’s facilities, as well as the nearby attractions, shopping districts and recreational areas.
- Booking reservations for hotel guests at nearby venues, restaurants and spas.
- Arranging sightseeing tours or side trips.
- Running errands for guests and picking up deliveries as requested.
- Receiving all mail and luggage.
- Contacting translators or interpreters when needed.
- Maintaining a positive relationship with guests.
How to become a Concierge
To become a Concierge, you usually need a qualification in the hospitality industry that can be acquired through formal education, or equivalent experience.
- Complete a bachelor degree in any tourism or hospitality course.
- Gain experience as a hotel staff member. This could be in an entry-level or administrative role.
- Get to know the day-to-day operations of the establishment you’re assigned to. This will allow you to help your guests better and build rapport with your co-workers.
- After becoming an experienced Concierge, you can work your way to a lead or head Concierge position.
Compare your salary
Find out how your salary compares with the average salary for Concierges.Latest Concierge jobs on Jobstreet
Be one of the first to discover these recently listed jobs, or browse all Concierge jobs on Jobstreet right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Concierge employers on Jobstreet are looking for job seekers with expertise in the following areas. Concierge
Hospitality
Tourism
Mass Communication
Customer Service
Hotel Management
Communication Skills
Reception
Restaurant Management
File Management
Guest Services
Outbound Call Centre
Office Duties
Inbound Call Centre
Guest Experience
Medical Records
Assertive Communication
Complaint Handling
Patient Care
Written Communication
Source: Jobstreet job ads and Jobstreet Profile data
Did you find this helpful?
