Front Office Manager
Oversee the reception of customers, guests, and visitors at the front desk.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
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In the last yearJob satisfaction
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On this page
- What's it like to be a Front Office Manager?
- How to become a Front Office Manager
- Top skills and experience for Front Office Managers
What's it like to be a Front Office Manager?
Front Office Managers are responsible for managing the front office staff and ensuring all guests, customers, and visitors are catered to. The front office staff are tasked with encountering customers when they enter an establishment, and Front Office Managers may be called to address special requests or concerns. As such, Front Office Managers must have strong communication skills.
Tasks and duties
- Managing a team of front office staff.
- Monitoring performance of front office staff.
- Supervising and training front office staff.
- Reporting to senior managers and executives.
- Ensuring the front office, holding area, and visitor’s area remain clean and organized.
- Answering questions from customers and addressing any complaints.
- Responding to requests to speak to the manager of the establishment.
- Receiving letters, bills, and packages addressed to the establishment.
- Keeping tabs on office supplies and records.
- Scheduling staff shifts.
- Managing the department budget.
- Handling cash, check, and credit payments.
- Preparing monthly management reports.
How to become a Front Office Manager
A degree can improve your chances of being hired as a Front Office Manager, considering it is a managerial position.
- Complete a diploma, associate degree, or bachelor degree in hospitality, tourism, hotel management, business administration, or a related field.
- Get a job as a Front Office Associate or Front Office Staff.
- Gain at least three or five years of experience working at the front desk.
- Get promoted to the position of Front Office Manager or get a job at a new company as a Front Office Manager.
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Front Office Manager employers on Jobstreet are looking for job seekers with expertise in the following areas. Front of House
Cash Register Operation
Guest Satisfaction
Hospitality
Front Office Operations
Hotel Management
Hospitality Management
Tourism Management
Guest Services
Concierge
Reception
Guest Experience
Professional Housekeeping
Hospitality Industry
Restaurant Management
Tourism
Performance Appraisals
Hotel Industry
Customer Service
Front Office Management
Source: Jobstreet job ads and Jobstreet Profile data
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