Front Office Manager

Tasks and duties

• Managing a team of front office staff.
• Monitoring performance of front office staff.
• Supervising and training front office staff.
• Reporting to senior managers and executives.
• Ensuring the front office, holding area, and visitor’s area remain clean and organized.
• Answering questions from customers and addressing any complaints.
• Responding to requests to speak to the manager of the establishment.
• Receiving letters, bills, and packages addressed to the establishment.
• Keeping tabs on office supplies and records.
• Scheduling staff shifts.
• Managing the department budget.
• Handling cash, check, and credit payments.
• Preparing monthly management reports.