Call Centre Operator
Assist customers and provide marketing services through calls or emails.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
-
In the last yearJob satisfaction
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On this page
- What's it like to be a Call Centre Operator?
- How to become a Call Centre Operator
- Latest Call Centre Operator jobs
- Top skills and experience for Call Centre Operators
What's it like to be a Call Centre Operator?
Call Center Operators handle inbound and outbound calls to address customer needs and provide sales and marketing services. Their service areas include enquiries, technical support and sales for inbound calls; and sales verification, customer services, collections, surveys and telemarketing for outbound calls. Because the role is customer-centered, Call Center Operators need to be service-oriented and have good communication skills. The ability to multitask is also required as well as thorough knowledge of the company’s products and services.
Tasks and duties
- Receiving calls from customers regarding enquiries or complaints.
- Providing services such as technical assistance, orders and payment processing.
- Handling disputes and requests.
- Verifying customer information.
- Submitting reports.
- Calling customers about offers or for market research.
How to become a Call Centre Operator
To become a Call Center Operator, you need at least a High School diploma. No experience is necessary because training is provided. However, Call Center Operators with experience can pursue higher level roles.
- Complete high school.
- Some companies may require you to pass a proficiency exam in English or other languages.
- Gain experience. Specialize in collections, customer service, sales or technical support.
- With a few years experience you could move up to the position of Team Leader or Supervisor.
Compare your salary
Find out how your salary compares with the average salary for Call Centre Operators.Latest Call Centre Operator jobs on Jobstreet
Be one of the first to discover these recently listed jobs, or browse all Call Centre Operator jobs on Jobstreet right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Call Centre Operator employers on Jobstreet are looking for job seekers with expertise in the following areas. Business Process Outsourcing
Contact Centre Services
Call Taking
English
Customer Service
Communication Skills
Complaint Handling
Computer Literacy
Internet Literacy
Troubleshooting
Attentive Listening
Customer Interaction
Phone Etiquette
Written Communication
Prioritisation
Source: Jobstreet job ads and Jobstreet Profile data
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