Company Profile

    Company overview

    Industry

    Casinos & Gambling

    Specialities

    Customer Service, Shared Service

    Company size

    101-1,000

    Primary location

    11th Floor Aseana 3, Diosdado Macapagal Blvd. Paranaque City
    More about WHG Customer Services Philippines, Inc (part of evoke PLC group)We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke.You’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and we’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

    Reviews overview

    3.519 ratings in total
    5
    6
    4
    6
    3
    2
    2
    2
    1
    3
    84%
    Rate salary as high or average
    74%
    Employees recommend this employer to friends

    What’s it like working at WHG Customer Services Philippines, Inc.?

    AI summary of recent reviews

    Employees at WHG Customer Services Philippines, Inc. appreciate the supportive and collaborative colleagues as well as the fun and family-like working environment. They value the company's focus on employee welfare, with good benefits such as HMO coverage and paid activities. The work-life balance is considered good, with flexible schedules and opportunities for hobbies and sports activities. Employees also find the work dynamic and interesting, particularly in learning about sports and racing from a different perspective.

    However, there are some potential challenges, such as issues with management and their decision-making processes, which can impact employee satisfaction. There are concerns about heavy workloads that may not be commensurate with the compensation levels offered. Employees have indicated that there could be improvements in training and opportunities for career growth within the company. Additionally, some employees have noted challenges with long commutes to the office location and the need for upgraded facilities, particularly in Sydney.

    Recent reviews

    4.0
    Customer service advisor
    Feb 2023
    Paranaque City Metro ManilaLess than 1 year in the role, current employee
    Great start for training ground.
    The good thingsIt'll do will never do and they care.
    The challengesThe travel/commute going to office location.
    4.0
    Marketing
    Feb 2022
    Taguig City Metro Manila1 to 2 years in the role, current employee
    good company, people culture hit and miss
    The good thingscompany in general looks after peoples welfare on all its decisions and try to make programs that are for all. Very big on mental health and try to promote it all the time. The workplace itself it LGBTQ+ friendly and promotes diversity. a bit laidback when it comes to work.
    The challengesIssues with openness specially with some employees that are long tenured. Not all are open to ideas (boss mentality rather than a leader mindset). Salary is a bit on the low scale.
    1.0
    CS
    Jan 2022
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Toxic environment, if you care of your well-being I don’t suggest to apply to this company.
    The good thingsHMO is good once hired you’re already enrolled.
    The challengesCS are forced to do multi skills, need to handle sports, gaming, general and verification concerns though task os chat but you need to cater 10 customers at the same time which common issue leads to no resolution.
    Ratings for WHG Customer Services Philippines, Inc. are shared as-is from employees in line with our community guidelines
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