WHG Customer Services Philippines, Inc.
Write a review
    WHG Customer Services Philippines, Inc.
    (19 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at WHG Customer Services Philippines, Inc.

    3.519 ratings in total
    5
    6
    4
    6
    3
    2
    2
    2
    1
    3
    84%
    Rate salary as high or average
    74%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(19 ratings)
    Career development
    2.9(19 ratings)
    Benefits & perks
    3.5(19 ratings)
    Management
    2.9(19 ratings)
    Working environment
    3.9(19 ratings)
    Ratings for WHG Customer Services Philippines, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 19 reviews sorted by most recent
    Sort by
    most recent
    4.0
    Customer service advisor
    Feb 2023
    Paranaque City Metro ManilaLess than 1 year in the role, current employee
    Great start for training ground.
    The good thingsIt'll do will never do and they care.
    The challengesThe travel/commute going to office location.
    4.0
    Marketing
    Feb 2022
    Taguig City Metro Manila1 to 2 years in the role, current employee
    good company, people culture hit and miss
    The good thingscompany in general looks after peoples welfare on all its decisions and try to make programs that are for all. Very big on mental health and try to promote it all the time. The workplace itself it LGBTQ+ friendly and promotes diversity. a bit laidback when it comes to work.
    The challengesIssues with openness specially with some employees that are long tenured. Not all are open to ideas (boss mentality rather than a leader mindset). Salary is a bit on the low scale.
    1.0
    CS
    Jan 2022
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Toxic environment, if you care of your well-being I don’t suggest to apply to this company.
    The good thingsHMO is good once hired you’re already enrolled.
    The challengesCS are forced to do multi skills, need to handle sports, gaming, general and verification concerns though task os chat but you need to cater 10 customers at the same time which common issue leads to no resolution.
    1 person found this helpful
    5.0
    Data analyst
    Mar 2019
    Almost perfect job
    The good thingsIn AU department, well-structured team and environment, more opportunities for learning
    The challengesOur department got dissolved because of stricter regulations in betting.
    1 person found this helpful
    5.0
    Quality assurance analyst
    Aug 2018
    3 to 4 years in the role, current employee
    Working with WHG is fun.
    The good thingsThe people and the benefits of the company are great.
    The challengesBrainstorming ideas on how to improve processes.
    2.0
    Customer Service
    Apr 2018
    3 to 4 years in the role, former employee
    Going downhill
    The good thingsCompany was good before they hired external managers. Everybody was able to be productive and was satisfied with their employment.
    The challengesNew management that was hired due to connections. They didn't really have any knowledge on the industry and made a lot of decisions that negatively impacted employee satisfaction.
    3.0
    risk representative
    Jan 2018
    Bonifacio Global City Taguig City Metro Manila3 to 4 years in the role, current employee
    poor training, monthly bonuses 4k-7k a month for agent positions
    The good thingsmonthly bonus, bgc area
    The challengespoor training, not enough opportunity for higher positions, poor management
    5.0
    Officer
    Dec 2017
    5 to 6 years in the role, current employee
    Sense of Family
    The good thingsWhat I love most about my job is the sense of family around our workplace. Our company truly values people on a personal level, which makes the hardest days just as great.
    The challengesnone
    4.0
    Employee
    Dec 2017
    Fun and youthful environment
    The good thingsCompany involves employees to stay focus on work with enjoyment
    The challengesNeeds to improve on corporate identity / culture
    5.0
    Deputy manager
    Dec 2017
    11 to 12 years in the role, current employee
    It's been a bl
    The good thingsThe work is dynamic and interesting. The work environment is not stressful, work/life balance is very good. The management gives full support to sports activities and provides venues for hobbies/activities of others.
    The challengesOther companies with the same type of work offer higher compensation. Tools are not that effective, there are lots of manual computation of stats and data.
    4.0
    Officer
    Dec 2017
    1 to 2 years in the role, current employee
    Good place to work
    The good thingsAlmost all of the people are very nice, accommodating and collaborative. I like the fun working environment - a lot of engagement activities
    The challengesopen-mindedness of some in terms of changes
    3.0
    Deputy Manager - Risk and Payments
    Aug 2017
    1 to 2 years in the role, current employee
    WHG is an okay place to work with
    The good thingsGood pay, great benefits, plus you get to know more about sports and racing from a different perspective. You also get to have great coworkers and leaders.
    The challengesImprovements at how the Human Resources team of a certain division when it comes to employee relations.
    4.0
    SEO Associate
    Aug 2017
    Less than 1 year in the role, current employee
    Good Experience and I gain more knowledge and skills
    The good thingsFlexible time
    The challengesnone
    5.0
    Shift Manager
    Jun 2017
    3 to 4 years in the role, current employee
    Great perks and benefits and salary. Great people. Low career growth.
    The good thingsGreat perks and benefits, salary too. Great people.
    The challengesLow career growth
    1.0
    csr
    Jun 2017
    Chaotic
    The good thingsThe people.
    The challengesManagement who cant make up their minds.
    3 people found this helpful
    5.0
    Risk Department
    May 2017
    3 to 4 years in the role, former employee
    Good working environment
    The good thingscool people and less stressful work
    The challengessalary increase
    1.0
    AU- Risk Management Representative
    Oct 2016
    5 to 6 years in the role, former employee
    OK
    The good thingsThe collegues and work relationship is like family
    The challengesShould know your rights as managers tend to overuse and stress rank and file employees giving task far fetch from known position
    3 people found this helpful
    2.0
    Customer care representative
    Jul 2015
    1 to 2 years in the role, current employee
    WHG Customer Services Philippines could do so much better...
    The good thingsMy top choice are my colleagues as we can only count on ourselves if the going gets rough (which mostly is the case). Work is okay (but the workload is not as our salary doesn't match what we do). The area where the office is located is nice and the shuttle service provided by the company is nice as well.
    The challengesThe mandatory \"after work\" meetings and trainings are very stressful for all of us employees specially those who are on day off or coming from far areas. Where you'll be sanctioned if you don't attend a meeting that just summarizes all updates sent to us via email. Management could use a lot of work as well as they only come to work to promote their networking business.
    4 people found this helpful
    4.0
    HR officer
    Jun 2015
    3 to 4 years in the role, former employee
    HR Officer
    The good thingsThey focusing more on employee engagement which I knew need for a young headcount. They not also see the employee welfare they concerned for the families of the employees they practicing family ties one of Filipinos characteristics. They also did charity works here and abroad.
    The challengesMy big challenge that I encounter during our transition period which is every decision you made there is a big impact on employee side. Talking to each employee it's not easy to do because all of them are had opinions that's need to be heard and answer all questions carefully.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Makati City Metro ManilaParanaque City Metro ManilaTaguig City Metro Manila