Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    1,001-5,000

    Primary location

    24th Floor Exportbank Plaza Chino Roces, Corner Gil Puyat Ave., Makati City
    Founded in 1986 and headquartered in Omaha, Nebraska, West Corporation is a billion dollar organization with over 28,000 employees located throughout North America, Europe, and Asia. West is a leading provider of outsourced communications for many of the world’s largest companies. These companies rely on West to help them grow their business through our superior inbound, outbound, interactive, internet, collections, and worldwide conferencing services. Clients include some of the most respected names in a wide range of industries including: financial services, telecommunications, utilities, heath care, pharmaceutical, insurance, and consumer packaged goods.

    Gallery photos

    Reviews overview

    4.269 ratings in total
    5
    30
    4
    25
    3
    11
    2
    3
    1
    0
    99%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends

    What’s it like working at West Contact Services, Inc.?

    AI summary of recent reviews

    West Contact Services, Inc. is praised for its competitive salary and benefits, supportive work environment with professional and helpful colleagues, and enjoyable training opportunities for continuous learning. Employees also appreciate the healthy work culture and team spirit.

    However, some potential challenges include long commutes and traffic for employees travelling to the office location. There are also some concerns regarding management decisions and practices, particularly after the acquisition by Alorica. Additionally, some employees feel that there could be more opportunities for career advancement within the organisation.

    Recent reviews

    5.0
    Master data management specialist
    Nov 2022
    Mandaluyong City Metro Manila5 to 6 years in the role, former employee
    One of the best contact center in the Philippines
    The good thingsA very supportive and caring company. Salary and benefits are awesome,
    The challengesnothing in particular.
    5.0
    Reservation specialist
    Nov 2021
    Makati City Metro Manila1 to 2 years in the role, former employee
    Memorable from Recruitment to Production. One of my best.
    The good thingsHRs were professional and actively responded to inquiries. Guided you throughout the process of application. Training was enjoyable and very conducive to learning. Full support during production. Workspaces are clean. Enhancement webinars and upskill were offered. Healthy team competitions. Friends.
    The challengesNone that I can remember.
    5.0
    Technical support representative
    Jul 2021
    Makati City Metro Manila1 to 2 years in the role, former employee
    West is a pro agent Company they love there employee
    The good thingsHealthy environment and they love there employee
    The challengesTravel time Because I live in Quezon City and the Company located at Makati City for me thats all
    Ratings for West Contact Services, Inc. are shared as-is from employees in line with our community guidelines
    Find out more about working at West Contact Services, Inc.. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
    This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.