West Contact Services, Inc.
Write a review
    West Contact Services, Inc.
    (69 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at West Contact Services, Inc.

    4.269 ratings in total
    5
    30
    4
    25
    3
    11
    2
    3
    1
    0
    99%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(69 ratings)
    Career development
    3.8(69 ratings)
    Benefits & perks
    3.6(69 ratings)
    Management
    3.5(69 ratings)
    Working environment
    3.9(69 ratings)
    Ratings for West Contact Services, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 69 reviews sorted by most recent
    Sort by
    most recent
    5.0
    Master data management specialist
    Nov 2022
    Mandaluyong City Metro Manila5 to 6 years in the role, former employee
    One of the best contact center in the Philippines
    The good thingsA very supportive and caring company. Salary and benefits are awesome,
    The challengesnothing in particular.
    5.0
    Reservation specialist
    Nov 2021
    Makati City Metro Manila1 to 2 years in the role, former employee
    Memorable from Recruitment to Production. One of my best.
    The good thingsHRs were professional and actively responded to inquiries. Guided you throughout the process of application. Training was enjoyable and very conducive to learning. Full support during production. Workspaces are clean. Enhancement webinars and upskill were offered. Healthy team competitions. Friends.
    The challengesNone that I can remember.
    5.0
    Technical support representative
    Jul 2021
    Makati City Metro Manila1 to 2 years in the role, former employee
    West is a pro agent Company they love there employee
    The good thingsHealthy environment and they love there employee
    The challengesTravel time Because I live in Quezon City and the Company located at Makati City for me thats all
    5.0
    CSSR
    Aug 2020
    1 to 2 years in the role, former employee
    The working condition is very good and the people around you are always ready to help.
    The good thingsI have learned a lot of experience. The Supervisors are always there to assist you whenever you encounter a problem.
    The challengesI don't have any problem working with this Company. It so happened that the account closed, so I stopped working.
    5.0
    QA
    Mar 2020
    5 to 6 years in the role, current employee
    fun and enjoyable environment
    The good thingsfriends and co workers
    The challengessometimes the traffic and concessionaires
    5.0
    Payroll and Benefits Specialist
    Jan 2020
    3 to 4 years in the role, former employee
    It widen my knowledge technically ang theoritically..
    The good thingsI enjoy working in a team, it helps me to built up my self esteem.
    The challengesMy challenges is to deal with different kind of people and in terms of technical matters I have to learn and improve myself so that iIwill not be left behind to my workmate.
    5.0
    Performance Assessment Specialist
    Apr 2019
    Good company
    The good thingsCo workers and supervisors are very professional yet kind enough to be considerate when it comes to family emergencies.
    The challengesI live very far fron the company, traffic is my problem going to work.
    4.0
    CSR
    Apr 2019
    1 to 2 years in the role, former employee
    I had a good experience working here.
    The good thingsI made friends there and the account was easy.
    The challengesI had no experience working in the BPO industry when I started working here.
    4.0
    csr
    Mar 2018
    Great company
    The good thingsThe salary is great and the jobs is easy.
    The challengesThey are strict when it comes to KPI
    4.0
    Collections representative
    Feb 2018
    1 to 2 years in the role, former employee
    It was good company before... Just not sure now that it is Alorica
    The good thingsThe people i work with and the salary is somehow competitive
    The challengesSchedule swapping. There's a lot of restrictions and rules
    5.0
    walmart seasonal
    Jan 2018
    Less than 1 year in the role, former employee
    good
    The good thingsmaking new friends how to communicate well
    The challengeschallenges been through this company is to focus on what customer say make them satisfy. working on mid shift for 2:30am to 11:30am
    1 person found this helpful
    4.0
    Technical Support Representative
    Jan 2018
    Less than 1 year in the role, former employee
    Great for a newbie like me.
    The good thingsThe co-workers and the trainers are really friendly. The enviroment is great. The salary is never late. You'll grow well in this company.
    The challengesIt would be a 5 star experience for me only if the management issues have been resolved.
    4.0
    Technical & helpdesk support
    Oct 2017
    1 to 2 years in the role, former employee
    It was a Good company until it was bought by ALORICA
    The good thingsFor a newbie i got around 18k salary package
    The challengesThere is some politics with the boss and some employee
    5.0
    Project Implementation Manager
    Oct 2017
    great
    The good thingssalary
    The challengespull outs
    5.0
    Customer associate
    Jul 2017
    awesome
    The good thingsvery good work environment.
    The challengesyou will learn a lot of things
    5.0
    Student Intern
    Jun 2017
    My experience in the company was great
    The good thingsI learned a lot, and the people there ar easy to get a long too. They will always helped with a task but also teaches you to be independent.
    The challengesBecasue of the everyday hiring there are always applicants everyday
    4.0
    Voice Services Manager
    May 2017
    5 to 6 years in the role, current employee
    Wonderful
    The good thingsI learned a lot from management and colleagues. I have acquired a new skill with learning how to effectively manage projects. The benefits are both beneficial for the employer and employees. I especially love the bi-weekly payouts which is every 2nd and 4th Fridays of the month.
    The challengesThe company could improve better with adding more incentives for the employees. Also, a good retirement benefit would be a plus.
    5.0
    Operations Trainer
    May 2017
    3 to 4 years in the role, former employee
    Happy and challenging
    The good thingsOpportunities and the people.
    The challengesSome problems with the management team which is somehow expected in every organization.
    5.0
    TSR/CSR
    Apr 2017
    Less than 1 year in the role, former employee
    great working environment
    The good thingsperks and the management
    The challengestravel
    5.0
    Customer service agent
    Apr 2017
    Less than 1 year in the role, current employee
    This company is very employee friendly very lineant to their employees specially with their schedule system
    The good thingsEveryone is friendly and i never had any issue with my salary.
    The challengesThe training. I learned a lot of things from training and even on the production floor training there are always new things you will learn.
    3.0
    Csr
    Mar 2017
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Working in West Contact is amazing!
    The good thingsI've worked here for 6 month, there's a lot of perks and opportunities for agent who's aiming to be a TL/trainer someday. Friendly environment!
    The challengesHope they could still rehire those who resigned before.
    4.0
    Tsr
    Feb 2017
    3 to 4 years in the role, current employee
    It was ok before alorica
    The good thingsSpectrum
    The challengesAlorica took over and pay wasn't that good
    1 person found this helpful
    4.0
    Enterprise
    Feb 2017
    1 to 2 years in the role, current employee
    Nice work experience
    The good thingsThe pay is good and so is the working environment. People are easy to work with. Above average health benefits package.
    The challengesThe shift could be difficult to deal with especially for morning persons for most of the posts. The recording work hours using the tool to track time could be time consuming.
    5.0
    tsr
    Jan 2017
    1 to 2 years in the role, current employee
    amazing
    The good thingsManagement ans support in my dept are very accommodating to the point that the stressful environment will be a Happy Environment for newbies and tenured agents
    The challengesi know changes is a thing but since west was bought by alorica there are many changes like the referral program that we had
    5.0
    Account executive, RN, TSR, Sales Rep
    Jan 2017
    3 to 4 years in the role, current employee
    Amazing!
    The good thingsNo salary disputes.
    The challengesBeen enjoying working and never had experienced so much challenges except for professional challeges that helps us grow.
    5.0
    Technical support representative
    Dec 2016
    Great
    The good thingsIncentives
    The challengesNone
    4.0
    Sr. RTA Analyst
    Oct 2016
    Less than 1 year in the role, former employee
    overall its nice however im looking for a career growth
    The good thingsContinous learning
    The challengesPromotion
    4.0
    Voice and Data Services Manager
    Oct 2016
    Good
    The good thingsNo OT
    The challengesMoving up the organization
    5.0
    Training Staff
    Nov 2015
    11 to 12 years in the role, former employee
    Stayed for 11 years that says a lot especially in the BPO industry
    The good thingsGood people and great culture
    The challengesEnvironment and Culture
    3.0
    Technical Support/ Sales Agent
    Jul 2015
    1 to 2 years in the role, former employee
    Working for West Contact Services, Inc.
    The good thingsMy Co-Agents were nice as well as the Training Department, Some Team Leads were nice.
    The challengesManagement Positions, Operations Managers, could have been nicer, pleasant, and could have look out for the well being of their employess.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Cardona RizalMakati City Metro ManilaMandaluyong City Metro Manila