Ubiquity
    (139 reviews)

    Company Reviews

    Working at Ubiquity

    3.9139 ratings in total
    5
    66
    4
    29
    3
    16
    2
    14
    1
    14
    86%
    Rate salary as high or average
    76%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(138 ratings)
    Career development
    3.7(138 ratings)
    Benefits & perks
    3.4(138 ratings)
    Management
    3.3(138 ratings)
    Working environment
    4.0(138 ratings)
    Diversity & equal opportunity
    2.1(15 ratings)
    Ratings for Ubiquity are shared as-is from employees in line with our community guidelines

    Reviews

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    5.0
    Operations Supervisor
    Sep 2025
    Cagayan de Oro Misamis Oriental2 to 3 years in the role, current employee
    As a highly-effective Operations Supervisor, I've consistently driven top-tier team performance since June 2023 by excelling in team leadership, performance monitoring, and issue resolution, earning "Top Team Lead" awards for Q1 and Q2 in 2024 and Q2 in 2025.
    The good thingsPositive working environment Supportive People
    The challengesThere is an opportunity to improve the compensation package for support role
    1 person found this helpful
    1.0
    Risk and Compliance Specialist
    Jul 2025
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Outsource Fearfully.
    The good thingsMy new hire trainer is one of the best mentors I've ever had, it was a pleasure to be part of her class. The pantry is also well-stocked.
    The challengesI have a couple of grievances with this organization: - Whilst they do have a shuttle service, trip delays caused by the driver's bad judgement are still counted against your attendance (despite informing your manager about the matter while you're still on the road.) Their shuttle service drivers are also not properly vetted and are not adept at handling crisis situations (like during the time where there was an altercation between a Team Lead and a New Hire Analyst in one of trips to the office; which, ultimately, caused us to be late.) - Constant reprofiling based on "business needs" (which seems to be a blanket term for reasons involving hasty, last-minute management decisions that no one should dare question.) - Their people managers, most of whom are ill-equipped and are unable to live up to their job titles, demand unrealistic expectations from their one-downs; which you can't question, lest you get slapped with an insubordination notice. Caveat emptor, dear applicant.
    1 person found this helpful
    5.0
    Chat Support Representative
    Jun 2025
    Bacolod City Negros Occidental1 to 2 years in the role, former employee
    It is a good experience and a healthy environment
    The good thingsgood salary and healthy environment and easy access to all employee
    The challengesThe gossip in the office and a trouble maker.
    2.0
    Risk Operations Analyst _ BO
    Jun 2025
    Eastwood Quezon City Metro Manila2 to 3 years in the role, former employee
    If you are not Okay with constant reprofiling, then don't choose this company. Good Things: Clean lobby with strong AC, Cozy Pantry and majority of my coworkers are good to be with. If you are tired of food from the pantry, there are many fast foods around the corner that you can choose from. Good workplace in total but the management. The Challenges: No job security bad management, Low compensation, Toxic environment- unprofessional some co-workers and leaders. They will transfer you from other account to another without informing you ahead even you are performing well. Salary disputes happen as well especially during peak seasons that you need to render OTs, payroll are not mostly aware on you OT hrs and even robbed you on night differential hrs. They always hired incompetent TLs that doesn't even know the job process and would only rely on the tenured agents from the team to check if the QA ratings are valid or not.
    1.0
    Auditor
    Mar 2025
    Taguig City Metro Manila10 to 11 years in the role, former employee
    No longer a good company.
    The good thingsYou are paid on time. I had no big salary disputes, few were small amounts. Nice workplace.
    The challengesThe company hired a lot of people w/c resulted to other employees under floating status. Massive floaters and the company keep hiring people. No strategic business plan. Incompetent Leaders. Tenurity on your employment is not secured and uncertain. No will see his/her retirement in this company
    1 person found this helpful
    1.0
    Quality Assurance Engineer
    Mar 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    di maganda yung hiring process nila napala gulo
    The good thingscompetitive salary and all benefits
    The challengespanget lang nung interviewer aalisan ka during interview tapos bigla biglang lang ibabagsak out of nowhere yung alam mo sa sarili mo na qualified ka sa position tas in the end di pala.
    1 person found this helpful
    2.0
    Risk Ops Analyst
    Dec 2024
    Eastwood Quezon City Metro Manila1 to 2 years in the role, current employee
    Good Place as stepping-stone for experience. Not so much for those that believes in meritocracy.
    The good thingsLots of engagement activities and events. Management encourages, sometimes makes participation mandatory.
    The challengesNo drive towards optimization of work process. Very Old-School Management Mindset. Managers exhort people to hit unrealistic quotas. Toxic and Heavily Politicked Career Ladder.
    2 people found this helpful
    1.0
    Finance Role
    Aug 2024
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Time waster!!!!
    The good thingsNone, Salary offer was very low
    The challengesThe initial interviewer left me quite unsettled, and I feel it's important to share my experience. The interviewer was significantly late, arriving at 10:20 PM when our meeting was scheduled for 10:00 PM. While I understand that delays can happen, the lack of any acknowledgment or apology for the late start was disappointing. Furthermore, during the interview, it was clear that the interviewer was not familiar with my resume or even my name, despite these details being clearly outlined in both the schedule and the meeting invite. The conversation itself felt rather disinterested and was surprisingly brief, lasting only six minutes. This entire experience was unusual for me, and I felt that my time was not valued or respected.
    4 people found this helpful
    3.0
    Content Developer Specialist
    Jul 2024
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, former employee
    overall experience, it is a good company.
    The good thingsI have met and learned from my superiors a lot of things that I am unfamiliar with and with their guidance I had easily adapted.
    The challengesThere are only a few challenges I encountered but overall I have managed to create a solution to avoid any further miscommunication.
    1 person found this helpful
    1.0
    Training Supervisor
    Jul 2024
    Bacolod City Negros Occidental9 to 10 years in the role, former employee
    I won't recommend this company
    The good thingsNice work environment
    The challengesConstant Change in their Organization cause issues with their employee's jo security
    1 person found this helpful
    1.0
    Analyst
    May 2024
    Taguig City Metro Manilaformer employee
    The company does not really care about their people. They see you as workers- just numbers. Say the business is not doing well, they would just put people on floating status without tellling them in advance. A lot of workers in there including leaders are unprofessional. No tranparency in that company. You dont want to stay long there if you're looking for a company with good values and if you're looking for professional and personal growth.
    The good thingsIm not sure if I can say good things unfortunately
    The challengesNo job security bad management Low compensation Toxic environment- unprofessional co-workers and leaders
    1 person found this helpful
    2.0
    Associate Director
    Apr 2024
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, former employee
    They let people go instantly, the past year changes in management had been consistent
    The good thingsFacilities are good workplace
    The challengesManagement is making hastily decision
    1 person found this helpful
    3.0
    Support Role
    Feb 2024
    Taguig City Metro Manila3 to 4 years in the role, former employee
    Waste of time, months, years.
    The good thingsPeople you work with, the teammates..
    The challengesCurrently facing financial losses. Employees/ Support put into floating status and no concrete plan for them. No assurance in this company
    1 person found this helpful
    2.0
    Compliance Specialist
    Jan 2024
    Bonifacio Global City Taguig City Metro Manila3 to 4 years in the role, current employee
    Before it was ok but now the job security is a big no.
    The good thingsThe people you work with and the location of our site.
    The challengesJob security is not stable.
    1 person found this helpful
    2.0
    Customer Service Role Level 1
    Nov 2023
    Bacolod City Negros Occidental3 to 4 years in the role, former employee
    No really a great place to work.
    The good thingsGood team leader and workaholics teammates
    The challengesMassive layoff and unwanted change of program.
    1 person found this helpful
    3.0
    Customer Service Representative
    Oct 2023
    Cagayan de Oro Misamis OrientalLess than 1 year in the role, former employee
    It is on average, the work environment is good.
    The good thingsThere are kind and good managers and coworkers. There are few incentives and food vouchers given every month.
    The challengesThere are frequent changes of schedules and reassignment of teams. Also, the payroll has frequent issues, sometimes the pay is deducted for no reason, and disputes are to be processed frequently.
    1 person found this helpful
    5.0
    Risk Operation Analyst
    Oct 2023
    1 to 2 years in the role, former employee
    Great Environment and work load are pretty simple
    The good thingsAlways have a program that promotes, work life balance.
    The challengesSometimes, Stressful but managable
    5.0
    Rebuttal Analyst
    Sep 2023
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Great Place to work at!
    The good thingsI enjoyed the ambiance, the people, the salary, the activities and the promotion
    The challengesShifting schedules and IT connections. Tools needs to be improvised
    5.0
    Customer services
    Sep 2023
    Bacolod City Negros OccidentalLess than 1 year in the role, former employee
    A workplace with a lot of approachable mentors
    The good thingsThe company have been giving a meal stub once a month. The company have been giving a free Vitamins at times. The company has a feature that employees are enjoying such as massage chairs. Company is a great place to work. Company has been giving a free medical when you are hired.
    The challengesDisputes in salary Limited seats in Company Vans Non Airconditioned Lobbies Too low salaries
    1 person found this helpful
    5.0
    Customer service agent
    Sep 2023
    They are friendly and approachable.
    The good thingsThe good things about this company is that the employees and the higher manager that I've work with are very kind and responsible. Professional and very supportive.
    The challengesThe challenges part might be the technicalities side. Like, delayed payrolls. I know they're working hard on that but yeah most of the times.
    1.0
    HR
    Sep 2023
    No vision and culture that will drive long term success
    The good thingsI'm not sure if there is anything I can say, unfortunately.
    The challengesThere is no clear direction as to where the leadership wants to take the company. There is no culture of excellence and strategic thinking. It's all short term decisions depending on how much money they make during the previous year. Think twice before joining this company. I'm not alone in this observation.
    4 people found this helpful
    5.0
    Real Time Analyst
    Aug 2023
    Quezon City Metro Manila3 to 4 years in the role, former employee
    I's a nice workplace
    The good thingsLot of opportunities
    The challengesIncentives are not that much
    5.0
    Customer service
    Aug 2023
    Bacolod Lanao del Norte5 to 6 years in the role, former employee
    Good environment to work with
    The good thingsGood environment to work with.
    The challengesThe management keeps on changing things
    4.0
    Analyst
    Jul 2023
    Quezon City Metro Manila1 to 2 years in the role, current employee
    It's good at first until....
    The good thingsThe job is so chill, not so much stress. Good team camaraderie. Nice place to work for a beginner.
    The challengesUnstable job. Employee movement. Uncertainties about the account. Rampant payroll disputes.
    5.0
    Team leader
    Jun 2023
    Bacolod City Negros Occidental1 to 2 years in the role, former employee
    Amazing. Good working environment
    The good thingsGood working environment
    The challengesThe commute and personal problems
    5.0
    Customer representative
    May 2023
    Less than 1 year in the role, former employee
    UBIQUITY is a great place to work
    The good thingsThe working environment is so good. Staffs and management is doing a great job in handling agents. I would suggest to promote deserving staffs and make salary higher if possible to motivate agents.
    The challengesSalary should go high but all in all, the company is great
    5.0
    Analyst
    Apr 2023
    Antipolo Rizal Laguna1 to 2 years in the role, current employee
    Indeed, a great place to work
    The good thingsThe only company I have not experience anxiety and nausea just by thinking of going to work. They are very supportive to those of working students. Couldn't ask for a better company.
    The challengesHave to walk for 5-7 minutes from Bagumbayan.
    2.0
    Risk analyst
    Mar 2023
    1 to 2 years in the role, former employee
    Great for pure non-voice beginners
    The good things• Dayshift • Pure Non-voice •Manegable workload • Accessible Sites
    The challenges• Low pay grade • Inconsistent Management • Not so great benefits • Questionable Incentives
    1 person found this helpful
    4.0
    Customer service representative
    Mar 2023
    Bacolod City Negros Occidental1 to 2 years in the role, current employee
    This has been my family.
    The good thingsEverything here is beyond what your looking for. Youll find a friend, a mentor, a family, a memory that youll forever cherish. One thing I consider looking inside the company is the people and Im very happy that I found Ubiquity.
    The challengesThe disputes in Salary.
    5.0
    csr
    Mar 2023
    Bacolod Lanao del Norte1 to 2 years in the role, current employee
    Great place to work indeed
    The good thingsgreat and non-toxic environment. engagement activities for important eventd
    The challengesmaybe the basic salary is too low.
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