Apply today and start your journey with Ubiquity!
Apply today and start your journey with Ubiquity!
1d ago
1d ago
Ubiquity
(139 reviews)
Company Profile
Company overview
Website
Industry
Computer Software & Networking
Specialities
Customer Service, IT, Financial
Company size
More than 10,000
Primary location
Manila - Laguna - Bacolod - Cagayan de Oro
Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.
Jobs at Ubiquity
Based on your search activityApply today and start your journey with Ubiquity!
Apply today and start your journey with Ubiquity!
1d ago
1d ago
Our mission statement
To transform customer experiences—and back-office support—through data, empathy, and meaningful engagement.
Gallery photos
Reviews overview
3.9139 ratings in total
5
66
4
29
3
16
2
14
1
14
86%
76%
What’s it like working at Ubiquity?
AI summary of recent reviews
Ubiquity offers a positive work environment with supportive colleagues and team members who help create a welcoming atmosphere. The company demonstrates commitment to work-life balance through various engagement activities, and employees appreciate the workplace facilities and amenities provided, including well-stocked pantries and massage chairs.
However, employees face some challenges, including concerns about job security due to frequent organisational changes and floating status situations. There are also opportunities to improve the compensation structure, particularly for support roles, and address payroll processing issues. Some employees note that management decisions could benefit from more strategic planning and consistency.
Recent reviews
5.0
Operations Supervisor
Sep 2025Cagayan de Oro Misamis Oriental2 to 3 years in the role, current employee
As a highly-effective Operations Supervisor, I've consistently driven top-tier team performance since June 2023 by excelling in team leadership, performance monitoring, and issue resolution, earning "Top Team Lead" awards for Q1 and Q2 in 2024 and Q2 in 2025.
The good thingsPositive working environment
Supportive People
The challengesThere is an opportunity to improve the compensation package for support role
1.0
Risk and Compliance Specialist
Jul 2025Quezon City Metro ManilaLess than 1 year in the role, former employee
Outsource Fearfully.
The good thingsMy new hire trainer is one of the best mentors I've ever had, it was a pleasure to be part of her class. The pantry is also well-stocked.
The challengesI have a couple of grievances with this organization:
- Whilst they do have a shuttle service, trip delays caused by the driver's bad judgement are still counted against your attendance (despite informing your manager about the matter while you're still on the road.) Their shuttle service drivers are also not properly vetted and are not adept at handling crisis situations (like during the time where there was an altercation between a Team Lead and a New Hire Analyst in one of trips to the office; which, ultimately, caused us to be late.)
- Constant reprofiling based on "business needs" (which seems to be a blanket term for reasons involving hasty, last-minute management decisions that no one should dare question.)
- Their people managers, most of whom are ill-equipped and are unable to live up to their job titles, demand unrealistic expectations from their one-downs; which you can't question, lest you get slapped with an insubordination notice.
Caveat emptor, dear applicant.
5.0
Chat Support Representative
Jun 2025Bacolod City Negros Occidental1 to 2 years in the role, former employee
It is a good experience and a healthy environment
The good thingsgood salary and healthy environment and easy access to all employee
The challengesThe gossip in the office and a trouble maker.
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