TSA Group
    (326 reviews)

    Company Profile

    Company overview

    Website

    Industry

    Business Support Services

    Company size

    1,001-5,000

    Primary location

    14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300
    We’re Australia’s leading specialists in CX consultancy and services.We help grow client revenue, improve customer experience and reduce costs.We do this by combining the most energetic and confident culture in the industry with the most sophisticated CX solutions available anywhere in the world.By making the customer experience more personalised and more human. By giving customers more control over what help they need, when they need it. By giving the brands we work for a voice that reflects who they are.We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands.

    Jobs at TSA Group

    Based on your search activity

    at TSA Group
    Pasay City, Metro Manila
    You'll be the main contact for customer service, sales, and support, ensuring satisfaction and ownership through to resolution.
    You'll be the main contact for customer service, sales, and support, ensuring satisfaction and ownership through to resolution.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    23d ago
    23d ago

    at TSA Group
    Pasay City, Metro Manila
    Customer Success Manager
    Customer Success Manager
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    1d ago
    1d ago

    Gallery photos

    Reviews overview

    4.7326 ratings in total
    5
    253
    4
    52
    3
    9
    2
    4
    1
    8
    95%
    Rate salary as high or average
    95%
    Employees recommend this employer to friends

    What’s it like working at TSA Group?

    AI summary of recent reviews

    TSA Group stands out for its supportive management and leadership team who actively encourage professional growth and development. The company offers numerous career advancement opportunities through internal promotions, while maintaining a positive work environment with friendly colleagues. Employees particularly appreciate the attainable performance-based incentives and the family-like atmosphere that makes coming to work enjoyable.

    However, employees have noted some areas for improvement, including frequently changing work schedules that can impact work-life balance. The compensation package, including base salary and overtime rates, is reported to be lower compared to industry standards. Additionally, some employees mention that the workload can be demanding, particularly when it comes to maintaining broad product knowledge.

    Recent reviews

    3.0
    Agent
    Aug 2025
    Pasay City Metro Manila2 to 3 years in the role, former employee
    Incompetent and below average
    The good thingsThey give opportunity for those recently graduates and for those who wants to have job experience in BPO industry.
    The challengesBasic salary is low compared to other companies. Overtime pay is very low.
    1.0
    Specialist
    Jun 2025
    Pasay City Metro Manila8 to 9 years in the role, current employee
    No work Stability. Not recommendedNo job stability. You can be remove in your position anytime. (regardless the years of service) Reason they give is "We no longer have the same title/position needed by the client"
    4.0
    Order Management Agent
    Mar 2025
    Pasay City Metro Manila3 to 4 years in the role, former employee
    3 years with TSA is full of happiness and disappointments as well but I don't regret it.
    The good thingsGood for a beginner, welcoming Team Leaders
    The challengesSalary for OMA is low though you can get performance based incentives
    Ratings for TSA Group are shared as-is from employees in line with our community guidelines
    Find out more about working at TSA Group. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
    This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.