Join our team and build a meaningful career in intellectual property protection!
Join our team and build a meaningful career in intellectual property protection!
4d ago
4d ago
Support Zebra
(11 reviews)
Company Profile
Company overview
Website
Industry
Business Support Services
Company size
51-100
Primary location
3/F Former Graduate School Building, Capitol University, Osmeña Ext. Cagayan de Oro, Northern Mindanao, Philippines
SUPPORT ZEBRA(An FBC Company)FBC Business Solutions, a homegrown Kagay-anon company, aims to be a globally competitiveASEAN BPO. It strives to live up to the highest standards and continues to fulfill its vision of providing efficient and dedicated business solutions to its clients.FBC has rebranded itself as Support Zebra to carry the name of the company’s own marketing arm in the United States of America. The rebranding to Support Zebra is a strategic move in line with the company’s on-going expansion.We provide a number of shared services for a wide array of clients, using a state-of-the-art systems and technology, in order for us to allow our clients to focus on running their respective businesses while we accomplish their back office tasks in a timely and efficient manner.We at SUPPORT ZEBRA aim to be placed at the very forefront of global BPO services, making our name synonymous with client satisfaction, excellence, results and success.We are committed to provide the highest quality of service to our clients using the most efficient systems available and with the highest premium on personalized interaction with our clients. We are committed to produce effective, highly-skilled and efficient call center agents by maintaining a high standard of selection and training processes. In doing so, we ensure satisfaction of all employees by creating a nurturing environment that produces commitment and dedication.At Support Zebra, we make sure our business is conducted with the highest ethical standards. Our employees are our partners: well-compensated, accomplished and fulfilled. We work in a culture of integrity. We ensure that we sustain a place where we grow professionally; a place we can proudly call our second home.Our people are the most important resource at Support Zebra. We promote and nurture an environment in which each employee is valued and respected. We recruit the best people available: people with high personal integrity, a strong work ethic, a positive attitude and substantive expertise.We demand the highest quality of service from each other, just as our clients have the right to demand the same from us.
Jobs at Support Zebra
Based on your search activityWe are hiring Customer Care Ambassador!
We are hiring Customer Care Ambassador!
23d ago
23d ago
Gallery photos
Reviews overview
4.111 ratings in total
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What’s it like working at Support Zebra?
AI summary of recent reviews
Employees appreciate the management and leadership at Support Zebra, noting that managers are friendly, humble, and inclusive. The work environment is healthy and respectful, fostering a collaborative team culture with open communication and mutual support. Many employees highlight competitive salary offers and incentives, along with high potential for growth within an employee-centric organisation with less bureaucracy. The positive attitudes of co-workers contribute to a supportive workplace atmosphere.
However, there are some potential challenges to consider. Some employees note that starting salaries may be lower than expected for entry-level and experienced positions. The company maintains strict attendance policies with expectations of punctuality and full attendance. There can be uneven workload distribution between team members, and the role currently offers limited flexibility in working arrangements without work-from-home options. Additionally, ongoing system and process updates may require periods of adjustment.
Recent reviews
5.0
Customer Service Representative
May 2026Cagayan de Oro Misamis OrientalLess than 1 year in the role, former employee
A fast-paced customer service role centered on helping customers
The good thingsWorking as a Customer Service Representative has been especially fulfilling because it allows me to connect with people and make a positive impact on their experience. I’ve enjoyed helping customers find solutions, resolving concerns efficiently, and turning challenging situations into positive outcomes. Building rapport and trust with customers, even in brief interactions, has been one of the most rewarding aspects of the role.
I also appreciate the opportunity to strengthen my communication, problem-solving, and multitasking skills in a fast-paced environment. Each interaction brings something new, and being able to represent a brand while ensuring customer satisfaction gives me a strong sense of purpose and accomplishment.
The challengesOne of the main challenges in this role is the lack of flexibility in working arrangements. If working from home were considered, it could significantly improve productivity, focus, and overall job satisfaction. Remote work would also reduce commuting time and expenses, allowing more energy to be dedicated to customer support tasks.
Additionally, a work-from-home setup could provide a more comfortable and controlled environment, which is especially helpful when handling high call volumes or resolving complex customer concerns. With proper tools, training, and communication systems in place, remote work would maintain service quality while improving work-life balance and employee well-being.
3.0
Customer Happiness Specialist
Apr 2026Cagayan de Oro Misamis Oriental3 to 4 years in the role, current employee
A positive team environment with high standards, though compensation could be more competitive.
The good thingsSupport Zebra fosters a healthy and respectful work environment with a friendly and collaborative team culture. Compared to more high-pressure or toxic workplaces, it promotes open communication and mutual support, allowing employees to work more effectively while maintaining a positive and balanced atmosphere.
The challengesThe role comes with high expectations in terms of performance and quality, and at times, the workload can be demanding. Compensation and benefits may not always be as competitive compared to similar roles in the market. Better alignment between expectations, workload, and compensation could further enhance the overall employee experience.
5.0
Brand ambassador
Mar 2023Cagayan de Oro Misamis OrientalLess than 1 year in the role, former employee
"Exemplary Company Culture and Exceptional Employee Support Sets This Company Apart"
The good thingsEffective Leadership: Strong leadership is essential for guiding a company through challenges and opportunities. This includes setting a clear vision, communicating effectively with employees and stakeholders, and making informed decisions that align with the company's goals and values.
The challengesMeeting Expectations: Meeting the expectations of your employer and coworkers can be a challenge when you are new to the company. Be sure to ask for clarification on job responsibilities and expectations, seek feedback from your manager, and communicate any challenges or concerns you may have.
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