(427 reviews)

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Company Reviews

Working at SM Supermalls

4.2427 ratings in total

212

122

86%

Rate salary as high or average

87%

Employees recommend this employer to friends

Work/Life balance

3.6(427 ratings)

Career development

4.1(427 ratings)

Benefits & perks

3.8(427 ratings)

Management

3.9(425 ratings)

Working environment

4.0(427 ratings)

Diversity & equal opportunity

3.5(11 ratings)

Ratings for SM Supermalls are shared as-is from employees in line with our community guidelines

Reviews

Showing 427 reviews sorted by most recent

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4.0

Leasing Supervisor

Apr 2026

Tanza Cavite1 to 2 years in the role, former employee

If you’re a fresh graduate, SM can be a good place to start your career.

The good thingsOn the positive side, you will learn a lot especially how malls conduct market research and select tenants. You’ll gain insight into tenant mix strategies and how different businesses are carefully chosen to fit the overall concept of the mall.

The challengesWorking at SM is honestly very challenging and not for the faint of heart. The workload is heavy and you can really feel the pressure every single day. You have to be extremely careful with your work because even the smallest mistake especially in documentation it is not acceptable. The company is very strict when it comes to processes and since everything is system-based nothing goes unnoticed or unchecked. Auditing is also intense it feels like every cent truly counts. You’re expected to be precise and fully accountable for everything you do. This is not the kind of job where you can take things easy you really have to work hard and stay consistent at all times. The downside is that the salary doesn’t match the workload and level of stress. Considering the amount of responsibility and pressure, the compensation feels insufficient. Overall, it’s a workplace that will teach you discipline and attention to detail but it comes with high demands and stress.

4.0

Marketing Assistant

Mar 2026

Butuan City Agusan del Norte3 to 4 years in the role, former employee

It was memorable and also a great experience for me to have an experience in that work place.

The good thingsBeing able to boost my confidence in talking to a different nationalities

The challengesMaybe my lack of experience with my marketing skills

3.0

Store Staff

Dec 2025

Olongapo City Zambales3 to 4 years in the role, former employee

Overall, enjoyable but not recommended as a full-time work. Unfair salary, treatment and no backpay

The good thingsFilling up different products on each isle as a handler of foods and beverage

The challengesThings that should improve is that they should have more items that the staff can use so that it can be easier for them to pick up the products that are piled up.

3.0

Marketing Manager

Oct 2025

Las Pinas City Metro ManilaLess than 1 year in the role, former employee

if they hired me 2 month before the turn over of the venue

The good thingsthe challenges in promoting the mall event venue

The challengesthe availability of the venue for activities during my time.

5.0

Resident Egineer

Aug 2025

Batangas City Batangas3 to 4 years in the role, former employee

Best experience as electrical engineer

The good thingsBest experience as electrical engineer - facilities management and plant engineer

The challengesDuring my days of carrier at plant operation. critical is during running of generator transferring to normal power. there is unbalance load we need to trouble shoot to make it normal connection

4.0

Accounting Assistant

Jul 2025

Rosario CaviteLess than 1 year in the role, former employee

It's nice experience

The good thingsI like all the way I do in my job especially with my co-workers.

The challengesIn my first time in this field, it's too hard for me but eventually after a week. I can do what they can do as a first timer.

2.0

Sales Associate

May 2025

Sorsogon City Sorsogon2 to 3 years in the role, former employee

Very good to work in sm

The good thingsI like to work at sm because they have a standard how to work and they have a decipline

The challengesVery strict to employee but it's okay this is how to decipline the employee

4.0

Marketing Officer

Feb 2025

Antipolo City RizalLess than 1 year in the role, former employee

Eye opening. Could have been a better work experience.

The good thingsTime flies because there's lots of work to do all the time. Some colleagues are nice, some not really but that's normal.

The challengesMicromanagement sometimes, long hours and perfect results are always expected of you.

3.0

Sales Assistant

Jul 2024

SM City Bacoor Bacoor City Cavite

very challenging

The good thingsenvironment and they are friendly

The challengesits hard because of time

5.0

Clerk

Jun 2024

Las Pinas City Metro Manila1 to 2 years in the role, former employee

Cleck

The good thingsTo enjoy the costumers

The challengesTo accomodate the costumers sometimes

5.0

Customer Service Assistant

Nov 2023

Pasay City Metro ManilaLess than 1 year in the role, current employee

Great company to work with.

The good thingsMy overall experience.

The challengesNothing as of now. They're already great.

3.0

Supervisor

Sep 2023

Skills developmemt thru continues learning.

The good thingsLearnings,Challenges ,innovation and constant changes will develop your adaptability.

The challengesCareer growth has been moving very slow.

4.0

Public relation

Sep 2023

3 to 4 years in the role, former employee

Stressful but fun! Most of the time you need to work beyond your usual schedule. No overtime fee!

The good thingsThe company is very stable.

The challengesFast faced, too much of "standard"

5.0

Clerk

Sep 2023

Pasay City Metro ManilaLess than 1 year in the role, former employee

Memorable experience

The good thingsE enjoy working here because it's help me to help my family and they have good employee traitment.

The challengesThe challenges that I encountered is to face defferent people.

5.0

Accounting asst.

Jul 2023

Las Pinas City Metro Manila5 to 6 years in the role, former employee

Very Good working experience

The good thingsMy superior is very supportive

The challengesMy working experience there is very good

5.0

Account Officer

Jul 2023

Less than 1 year in the role, current employee

The managers/bosses are very professional

The good thingsThe benefits the company gives to its employees. They provide lots of events that help its people to be more engaging and feel purposeful not just in your work but in your wellness.

The challengesI just don't like the traditional office set-up

5.0

Cashier

Jun 2023

Quezon City Metro ManilaLess than 1 year in the role, former employee

Excellent working to have friends.

The good thingsHaving friends in work

The challengesStanding for 8 hours or more facing some customers

1 person found this helpful

4.0

Leasing assistant

Jun 2023

Less than 1 year in the role, former employee

In my role as a Leasing Assistant, I effectively managed leasing operations, secured tenants, and provided exceptional customer service to ensure successful occupancy and satisfaction.

The good thingsWorking at SCMC offers a rewarding experience with a positive work environment, opportunities for growth, and a supportive team that fosters professional development.

The challengesPersonal challenges one might face while working at SCMC could include balancing a demanding workload and maintaining work-life balance, effectively managing time and priorities, and continuously learning and adapting to changes in the industry to stay competitive and meet professional goals.

4.0

Finance accounting supervisor

Jun 2023

Pasay City Metro Manila

Enjoying while learning and meeting the deadlinedlines

The good thingsco employee,salary,trainings and seminars and generous Boss.

The challengesSometimes did not meet deadlines I got frustrated.

3.0

Engineering Operations Manager

Jun 2023

Good experience in engineering and people management

The good thingsGood compensation for young professionals.

The challengesLong hours and micro-management

5.0

Audio Visual

May 2023

3 to 4 years in the role, former employee

My experience working with SM and Amigo Entertainment is full of realization, inspiration and things to be thankful with. As what I have said, it was my first job and I am thankful that time for what I have.

The good thingsGood friends, Environment, Ambiance, and Company Cares 💖

The challengesWe all know that in every jobs or departmetmemt we are work with, we never avoid some employees that are pioneer in that company to make us feel uncomfortable and that is one of the challenges I faced during that time. But other than that, I have no problem in working at SM Supermalls because when it comes to work ethics, I am very Professional. I do not entertain any negativity and are not helpful to my mental health. Life is too short to waste our time in negatity. Just focus, Be contented, and look for a better future. 💖

1 person found this helpful

5.0

Human resource

May 2023

Tuguegarao City Cagayan1 to 2 years in the role, former employee

I do initial interviews to applicants; do payroll

The good thingsthe benefits and the promotion

The challengesnone at all. I enjoyed working here.

4.0

Resident engineer

Apr 2023

Pasay City Metro ManilaLess than 1 year in the role, current employee

Challenging especially on standard implementation.

The good thingsTrainings and preventive maintenance activities helps improve knowledge on handling difficult situations.

The challengesWorking with other business units, contractors and tenant concerns.

5.0

Sale representative

Apr 2023

3 to 4 years in the role, former employee

I was working almost 4yrs in sales clerk in one company i am a very flexible adoptive learning a new things. I am sure, I will be able contribute something capable to the growth of the company.

The good thingsI am happy to work because. I have a flexible time for myself. I quickly learn everything and good communicate to there other people.

The challengesI challenged work dis company. Because i need to improve my level related to my skills and experience.

5.0

BCO Manager

Mar 2023

Less than 1 year in the role, current employee

Customer Service oriented and sales driven

The good thingsPersonal development and entirely new experience in retail

The challengesTime constructed and maanagement of time.

3.0

Marketing

Mar 2023

Good experience ahead of you. But people are overworked.

The good thingsEasy to deal with and work with people within the organization. People are caring and kind, except people from their purchasing group who needs more communications training.

The challengesManagers like me don't have an officer to help me out with my projects. Immediate bosses don't have enough competence to lead and assess the need of their people. The salary grade for managers does not match the industry salary range.

5.0

Customer associate

Mar 2023

Less than 1 year in the role, former employee

great experience but low salary

The good thingsearn about multitasking work

The challengeslearn about multitasking work

5.0

Building administration officer

Mar 2023

Butuan City Agusan del Norte5 to 6 years in the role, former employee

Best corporate work experience

The good thingsOpened my mind how to manage corporate business. let me engage with safety trainings. honed my skills in customer service and tenant relations..

The challengeswork life balance. work environment. benefits & perks

5.0

Bagger

Feb 2023

Less than 1 year in the role, former employee

I was good experience

The good thingsBecause of my workmates

The challengesBecause of the management

5.0

Sales clerk

Feb 2023

1 to 2 years in the role, former employee

It such a good experience.

The good thingsThe good things is i gain more skills and knowledge

The challengesChallenges are out of stock of item.

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