Employees consistently praise the smooth and efficient hiring process at Sercomm, highlighting clear communication and organisation. The people and culture are described as welcoming and supportive, with friendly and approachable colleagues and an accommodating HR team. Staff appreciate the competitive benefits, including free shuttle service, meal allowance, and strong employee welfare initiatives. The onboarding process is well-structured, and the company is recognised for being open to fresh graduates and providing opportunities to develop new skills.
However, there are some potential challenges to consider. Working hours can be long, with extended shifts that may impact work-life balance. New employees indicate that more structured training and clearer guidance would help them adjust more quickly to their roles and internal systems. Some staff mention that mentorship from management could be enhanced, as engineers are often expected to work independently early on. Additionally, shuttle scheduling could be improved with more frequent trips, and HR responsiveness could be more consistent in some instances.