Employees at Lufthansa Service Philippines value their colleagues, describing them as friendly and supportive, often becoming like a second family. The work/life balance is generally positive, with a hybrid work-from-home setup and a less stressful environment. The salary is considered fair and above average, and employees appreciate the annual flight benefits that can be extended to family members. Additionally, there are opportunities to learn, particularly in accounting processes and handling complex procedures.
However, there are some potential challenges, such as management and leadership practices that could be improved, with some team leaders lacking experience in managing global processes. Employees have noted concerns about fairness and favouritism in work arrangements and advancement opportunities. Employee benefits could be enhanced, with limited perks and no team-building activities at the agent level. Salary increases can be modest, even for top performers, and newer employees sometimes receive higher pay than longer-term staff. The graveyard shift schedule and shifting between night and morning schedules can affect health and work-life balance, and there can be pressure to work overtime during flight cancellations.