Employees at Lockton Philippines Insurance & Reinsurance Brokers Inc. appreciate the family ambiance and customer-service oriented culture. The organisation is described as extremely flexible, offering challenges while providing enough support to overcome them. Associates' performance is graded and calibrated fairly, and is the basis for generous performance bonuses. Employees derive pleasure from serving clients and ensuring client satisfaction, and the company provides opportunities for learning and development, enhancing employees' skills and abilities.
However, there are some potential challenges. Due to heavy reliance on IT infrastructure, associates may need to work late, which can impact work-life balance. Occasionally, employees may face situations where clients are not satisfied, leading to pressure and a desire to improve service. Additionally, some employees feel that training opportunities may become fewer after a certain point in their career path.