The company's policies and procedures allow us associates to freely do what we do best, taking care of clients.The good thingsThe organization is extremely flexible, offers challenges, but at the same time provides enough support to overcome those challenges. The associate's performance is graded and calibrated fairly, and is also the basis for generous performance bonuses. There are a lot of processes that need to be followed, but other than that, we have the freedom to carry out what helps our clients best.
The challengesAfter a certain point in the career path, we felt the training opportunities offered got fewer and fewer. Because there is a heavy reliance on the IT infrastructure, associates end up working late. Even if the clients' responses are rewarding, you do get tired every once in a while.