IHG Hotels & Resorts
    (140 reviews)

    Company Profile

    Company overview

    Industry

    Hotel & Accommodation Services

    Company size

    1,001-5,000

    Primary location

    29th floor Tower 2 RCBC Plaza, Ayala Avenue corner Gil Puyat Avenue, Makati City
    IHG® is one of the world’s leading hotel companies with more than 350,000 people working across almost 100 countries whose purpose is to provide True Hospitality for Good.Our Central Reservations Offices (CROs) are regional contact centres full of passionate people dedicated to delivering Great Hotels Guests Love through providing world-class customer service and sales to our customers around the world. Our CRO teams employ an industry leading sales/service process to deliver an individual customer experience to each of our guests, while delivering the best returns for our hotel partners.IHG franchises, leases, manages or owns nearly 6,061 hotels and 888,147 guest rooms in almost 100 countries, with nearly 1,853 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme, with more than 100 million enrolled members worldwide.You’ll know our hotel brands. They are some of the best known and most popular in the world - InterContinental® Hotels & Resorts, Six Senses, Regent, Vignette Collection, VOCO, Kimpton Hotels & Restaurants®, Holiday Inn®, Holiday Inn Express®, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, Staybridge Suites®, Candlewood Suites®, Atwell Suites, EVEN Hotels® and HUALUXE™ Hotels and Resorts.All of these brands work together towards our goals of creating Great Hotels Guests Love®. This is a mission that’s seen us go from strength to strength – with more rooms in an ever-growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you.• Competitive Compensation and benefits• Regularization of employment after 3 months• Hotel Discounts Worldwide for you and your family and friends• Retirement Plan• Medical Insurance on Day 1 of employment• Dental Insurance• Life Insurance• Accident Insurance• 30 days Leave Credits (15 days convertible to cash)• Incentive Programs• 20% night differential shift• Global Recognition Programs• Global career opportunities, training and room to grow opportunities• Great location• Visa-processing support will be provided to successful foreign applicants• And Much More!At IHG, we will enable you to go further in whatever you do & wherever you are on your journey with us. YOU matter! So, let’s… #GoFurtherTogetherWe don’t expect stereotypes. We don’t want people to conform. We just want all of you. Work how you work at IHG®. To find out more, go to https://careers.ihg.com/en/locations/philippines.

    Reviews overview

    4.6140 ratings in total
    5
    98
    4
    32
    3
    4
    2
    2
    1
    4
    91%
    Rate salary as high or average
    96%
    Employees recommend this employer to friends

    What’s it like working at IHG Hotels & Resorts?

    AI summary of recent reviews

    Employees appreciate the excellent work/life balance with flexible scheduling options and the friendly, supportive working environment at IHG Hotels & Resorts. The employee benefits are highly rated, including health coverage, combined leave, incentives and bonuses. Management is generally approachable and supportive of career advancement, and employees value the opportunities for career growth and skills development through training programmes.

    However, there are some potential challenges, such as base salary not being as competitive compared to other companies, particularly for experienced employees. Some employees note high performance targets and multiple metrics to meet simultaneously. The role has evolved into more of a call centre environment with everyone taking calls, and dealing with guest complaints and demanding members can be challenging. Additionally, shifting schedules and less flexible break hours require good time management skills.

    Recent reviews

    5.0
    Customer Service Representative
    Apr 2026
    Baguio City Benguet4 to 5 years in the role, former employee
    None as of the moment.
    The good thingsWork from home, good compensation and growth.
    The challengesNone as of the moment.
    5.0
    Training and Resource Consultant
    Apr 2025
    Manila City Metro Manila7 to 8 years in the role, current employee
    Created great memories here.
    The good thingsEmployee Benefits and Great Work Culture.
    The challengesBase Salary is not competitive.
    1.0
    Team Manager
    May 2024
    Makati City Metro Manila
    Definitely not recommended.
    The good thingsCulture was good before, now this is a hardcore call center, always queuing,
    The challengesEveryone takes calls now, Team Manager, Training and Quality. Company is trying to cut cost by asking everyone to take calls.
    Ratings for IHG Hotels & Resorts are shared as-is from employees in line with our community guidelines
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