Ibex Shaw
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    Ibex Shaw
    (18 reviews)
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    Company Profile

    Company overview

    Company size

    101-1,000
    IBEX Global PhilippinesDelivering customer services for more than 12 years, IBEX Global is a forward thinking company in the BPO industry today, offering an integrated suite of services that supports an expansive array of customer facing solutions. Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 sites employing over 15,000+ sales, tech support and customer service professionals.

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    Reviews overview

    3.918 ratings in total
    5
    10
    4
    2
    3
    3
    2
    0
    1
    3
    83%
    Rate salary as high or average
    72%
    Employees recommend this employer to friends

    What’s it like working at Ibex Shaw?

    AI summary of recent reviews

    Employees at Ibex Shaw appreciate the good employee relations, caring approach towards staff well-being, and a transparent management that values growth and promotion opportunities. The benefits, including competitive pay and incentives, are also highlighted as positive aspects.

    However, there are some potential challenges, such as shifting schedules, particularly during holidays or special events, and dealing with irate customers. Occasional issues with systems and tools may also arise, and some employees have raised concerns about management, such as inconsistency or lack of communication.

    Recent reviews

    3.0
    Team leader
    Jul 2023
    Mandaluyong City Metro Manila1 to 2 years in the role, former employee
    They welcome new ideas to make your stay better
    The good thingsGood Employee relations, nice work environment, fun activities, moving managers, supportive directors!
    The challengeselevator...always full on a rush hour.
    5.0
    Walmart retention account
    Jun 2023
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    a lot, facilities are better compare to other companies. the company itself is very hands on
    The good thingsCaring to employees, they always make sure that all CS representative are in good condition
    The challengesThe shifting schedule, during holidays or special events in America, there will be a mandatory OT
    5.0
    Your department or role title
    Nov 2022
    Less than 1 year in the role, former employee
    Give your review a headline
    The good thingsThe good thing is good
    The challengesThe challenges working for this company
    Ratings for Ibex Shaw are shared as-is from employees in line with our community guidelines
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