IASA, Inc.
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    IASA, Inc.
    (44 reviews)
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    Company Reviews

    Working at IASA, Inc.

    2.344 ratings in total
    5
    6
    4
    3
    3
    7
    2
    8
    1
    20
    73%
    Rate salary as high or average
    27%
    Employees recommend this employer to friends
    Work/Life balance
    2.6(43 ratings)
    Career development
    2.3(43 ratings)
    Benefits & perks
    3.4(43 ratings)
    Management
    1.9(43 ratings)
    Working environment
    2.5(43 ratings)
    Diversity & equal opportunity
    2.5(2 ratings)
    Ratings for IASA, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 44 reviews sorted by most recent
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    1.0
    Customer Care
    Mar 2026
    Makati City Metro Manila6 to 7 years in the role, former employee
    After the management transition, almost senior employees are now resigned. Including me.
    The good thingsThe previous management was good. You can feel the "malasakit" to the employees. My colleagues were good. The team buildings were also good (before because they use company hours)
    The challengesThe new management demands are unreasonable. They do not listen to the employees. Even in this particular department, it used to be good. Now all they care is about revenue. Incompetence. They are already understaffed but still forces the remaining ones to do extra work that is even out of their scope without extra payment nor allowances. I am talking about the Experts. My TL is never appreciative. You get a score of 5/5 yet he still demands you to do more.
    1 person found this helpful
    1.0
    Reservations Agent
    Jun 2025
    Makati City Metro ManilaLess than 1 year in the role, former employee
    No work and life balanceThe salary is good for fresh grads Supervisor and Upper management is not so approachable
    1 person found this helpful
    4.0
    Reservations Agent
    Jan 2024
    Makati City Metro ManilaLess than 1 year in the role, former employee
    IASA is a great company
    The good thingsWorking environment is very healthy, average salary good place to start your career. They have a lot of benefits (travel perks, HMO and allowances) and you can learn different things because they provide trainings. Management is also good with employees.
    The challengesWorking schedule, better to relocate once hired.
    1 person found this helpful
    2.0
    Agent
    Sep 2023
    Makati City Metro Manila3 to 4 years in the role, former employee
    former employee customer service agent
    The good thingssalary and night diff
    The challengessome senior agents or experts has an attitude, as if no personality development. Not so approachable niether proffesional if you're asking for a help or assistance fr them. Be careful in Gossip too. Can spread like a fire.
    7 people found this helpful
    1.0
    Customer representative
    Jun 2023
    Poor Recruitment Process
    The good thingsIASA. way back was situated at Ayala ( RCBC) which was better off and very conveniently located
    The challengesVery bad and disgusting experienced ever I had my final interv. Unfriendly and loathsome, indeed.. Not worth though😕
    5 people found this helpful
    2.0
    S&s
    Nov 2022
    Makati City Metro Manila1 to 2 years in the role, former employee
    Prioritize the concern of the employees and the customers
    The good thingsThe co workers are good and friendly
    The challengesConfusing payroll slip! Not considerable for the health of the employees
    3 people found this helpful
    2.0
    Agent
    Oct 2022
    1 to 2 years in the role, former employee
    Top management are terrible.
    The good thingsNot a typical call center environment as most of the employees are young (fresh graduates) and has decent work ethics. Travel Benefits- specially for those who love traveling Growth opportunities in role/position Recommended for fresh graduates who wants experience and short- term employment.
    The challengesTop management - Takes more work without enough manpower/resources. Quality is compromised resulting to current and senior employees suffering. - Slow response to Covid situation - Salary is not competitive at all. - Minimal growth salary wise - HR does not admit mistakes and does not take constructive criticism positively. - Does not hear employees and judge them solely on their actions. - No employee satisfaction since merge with a bigger company. - Politics Not recommended due to current handling of the top management to its employees.
    4 people found this helpful
    5.0
    Sales and Services
    Jun 2022
    Less than 1 year in the role, former employee
    They have a very accommodating and helpful environment.
    The good thingsThey are very focus to help new employees to understand the system. They are very friendly and they give great benefits for their employees. They always make sure that our health is not compromised.
    The challengesTo talk to foreign customers daily since the customers of the company caters to is Europe and North America.
    1.0
    Travel agent
    May 2022
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Very hectic schedule.
    The good thingsCommunication skills will be great. You will know more about travel industry.
    The challengesEverytime the schedule changes but you are not allowed to be late. Tls are not transparent, they are not honest. Salary is not fixed, every 10 is the big salary while the 25 you will just get low. Hr employees do not care. Even though you have a good stats they are strict in attendance.
    1 person found this helpful
    1.0
    Customer Service Representative
    Apr 2022
    Laguna Calabarzon3 to 4 years in the role, former employee
    Not recommended for long term career plan.
    The good thingsTravel incentive GDS (Amadeus). Some Colleagues. Recommend for SHORT TERM only.
    The challengesOffice gossips spread like wild fire. Some may judge you base on what you are doing outside of work. Schedules are very, very flexible. Workload increased but not WELL COMPENSATED. The management took too many projects for them to handle and the agents are the one suffering. Transferring to different department will not be easy unless you perform poorly or you are new in the company. If you have a different task, it will be to hard for you to transfer as they will tell you that they are understaffed.
    5 people found this helpful
    2.0
    Agent
    Aug 2021
    Quezon City Metro Manila3 to 4 years in the role, current employee
    Not recommendable, find other employer
    The good thingstravel benefits, cakes during your anniversary, colleagues who will help you to achieve and learn more. you will stay here because of the good colleagues not because of the environment.
    The challengessupervisor who's not operationally aware, supervisor who lacks empathy especially during the first months of pandemic, team leads who pass some of their operational works to the agents. contingency plan of the company most specially during the pandemic, they always want their employees to come to work instead of encouraging them to stay at home. policies change from time to time. no salary increase. please do not consider working here fin other job opportunities.
    2 people found this helpful
    1.0
    Ticketing
    Aug 2021
    Stressful and toxic management
    The good thingsGood friends, good friends, good friends. That's it.
    The challengesBusiness first before employee. During the rise of the pandemic, there is no hazard pay and no wfh for all the employees. They are very inconsiderate. The environment is stressful. Supervisors, managers always put the pressure to all the employees, not helpful at all. More workloads but no increase of salary. There are other better companies out there.
    3 people found this helpful
    1.0
    customer contact
    Jul 2021
    be careful...
    The good thingsYour colleagues - fellow agents. Travel benefits and perks (before covid of course)
    The challengesvery stressful management (especially some supervisors) do not care about the health of the employees no increase in pay & only increases workload
    1.0
    Airline reservations agent
    Jun 2021
    Manila City Metro Manila1 to 2 years in the role, current employee
    If you are looking here to check reviews and see if IAS is a good company, let me tell you, IT IS NOT.
    The good thingsThere used to be travel benefits, but due to covid, that’s currently not available, and it’s understandable.
    The challengesUnprofessional management. They act before they think. They gave the littlest care about your two cents. They did a merge, so that means, you get more tasks, but you don’t get an increase. So, there’s that.
    2 people found this helpful
    1.0
    Customer services
    Jun 2021
    Makati City Metro Manila1 to 2 years in the role, former employee
    No proper compensation for work
    The good thingsYou learn many things about the tourism and aviation industry.
    The challenges1. Management turns a blind eye on the rising number of COVID cases. 2. Management cares only about business, and disregards the employees needs. 3. Management and bosses will add more work on your plate but will not give you a raise. 4. Mentally-draining and physically exhausting 5. Seniority
    1 person found this helpful
    1.0
    Airline reservations agent
    Jun 2021
    Pasay City Metro Manila5 to 6 years in the role, former employee
    No fair pay and terrible covid response program
    The good thingsTrainings and gaining additional knowledge abt the industry
    The challengesThe only thing increasing is amount of work
    1 person found this helpful
    1.0
    Customer service
    Jun 2021
    Taguig City Metro Manila3 to 4 years in the role, former employee
    Traumatizing experience
    The good thingsThere is product training + coaching sessions
    The challengesSuper duper flexible schedules. Changes every week. Example 2 am then 8 pm then 2 am again. No increase in pay. Only thing increasing is amount of work. Physical and mental health will be at risk.
    1 person found this helpful
    1.0
    Reservation specialist
    Jun 2021
    Makati City Metro Manila1 to 2 years in the role, current employee
    There are other better companies out there
    The good thingsThey will teach you GDS.
    The challengesThe work environment. Other employees love to judge and pass rumors and gossip. Too many employees working at the office and they are not being cared for by management. Bosses care too little for the welfare of staff. Salary is just a little over the basic pay.
    1 person found this helpful
    1.0
    Airline reservations agent
    Jun 2021
    Manila City Metro ManilaLess than 1 year in the role, current employee
    if you love yourself, dont apply here
    The good thingsTravel benefits and check up.
    The challengesRisk of getting covid bec of so so many people on the floor. Employees are in quarantine bc of confirmed cases. Some bosses are mean and unprofessional. Unhealthy and stressful environment. Toxic workplace with toxic people.
    1 person found this helpful
    1.0
    Customer service
    Jun 2021
    Manila City Metro Manila1 to 2 years in the role, current employee
    DO NOT APPLY IF YOU VALUE YOUR PEACE OF MIND
    The good thingsAnnual check up. Travel benefits.
    The challengesvery stressful environment. You are most likely to get covid bc of this company. They are not prepared for it. Some people are mean. Heavy workload with no proper payz
    2 people found this helpful
    3.0
    Customer service agent
    Mar 2021
    Makati City Metro Manila3 to 4 years in the role, former employee
    Despite everything, thank you...
    The good thingsThe only reason why employees stayed with them are the following: colleagues that turned into family, benefits (such as HMO, medical allowance, travel benefits, etc) and the former IASA....
    The challengesDifficulties? Hmm, the management.... Challenges? I might say the only challenges are the workload but it's fine as long as you love what you're doing...but if difficulties would occur, it's worst...
    3.0
    Customer service representative
    Jan 2021
    1 to 2 years in the role
    Not for long term commitment
    The good thingssalary, but its only high because of the allowances and night diff.. i was able to learn new things..my airline knowledge improved..challenging work and challenging passengers but it will help you reach your full potential
    The challengesmanagement. all of them are pro management its like you're not allowed to go against them. they are not pro employee at all. to them, its all business. they dont have any concrete plan when lock down started. they didnt even handle covid testing well.. work from home options are very limited..
    2.0
    Airline Reservations and Ticketing
    Nov 2020
    Less than 1 year in the role, current employee
    Good paying job but doesnt care for the employees
    The good things-basic pay is so-so. There will be just add ons because of allowance. You will just really feel the high salary if you are night shift 10-7. - some friendly people - travel benefits but it’s nothing right now since there’s pandemic
    The challenges-only thinks of the business but not the employees. Selective on who are the agents that will work from home. - supervisors are really dependable. You cannot get definite answers from them. Afraid to speak up for their team. - management is not good in decision making. - schedule is very flexible. It’s different weekly or sometimes every day - will just lure you with money and the benefits but will stress you with poor management - slow career growth - they say that they care for you and they are family but when you open up to them your concern after few days no follow up
    1 person found this helpful
    2.0
    CSR
    Oct 2020
    1 to 2 years in the role
    Good salary and quite good benifits, no career growth
    The good thingsSalary is good if schedule given to you will cover most of the night diffs, friendly co agents and some supervisors, quite a good place if your not really looking for a long term job.
    The challengesSuper flexible schedule will be really hard to get a good rest, poor management decision no one can give you the answer inside the company always looking for somebody to blame. Too much business oriented, lacks empathy to its employee eventhough its one of their tagline. No career growth, job will be just repetitive. Seniority is all over the place.
    1 person found this helpful
    3.0
    Agent
    Sep 2020
    They said this is a safe environment but not anymore
    The good thingsTeam Leads are good. Allowances and night diffs rate are good as well. It WAS a safe environment.
    The challengesManagement. Specially during this time of pandemic.
    3 people found this helpful
    3.0
    Customer service
    Aug 2020
    3 to 4 years in the role, current employee
    Ideal only for starters...
    The good thingsTravel benefits and a competitive salary (typical call center salary). If you are looking to work for these reasons, consider this company. Some people are great too! Friendly co-agents.
    The challengesGrowth potential is limited. You will be stuck doing the same job after two years or more because promotion only happens when someone left and will be based on seniority. Some people are in managerial positions even though they are unreliable leaders and because they have been in the company longer. It sucks when the supervisor doesn't have any clue about what you do in operations, but expecting excellence from employees. I hope the company has evaluation coming from employees (for supervisor) to collaborate on where to improve. I believe that even if you have a high position, self-development is still essential. In the time of COVID, the management did not show empathy—business over employee's health. Overall, I am still grateful for being part of IASA.
    4 people found this helpful
    3.0
    Agent
    Jul 2020
    3 to 4 years in the role, former employee
    Job is not for long-term.
    The good thingsTravel perks. The people makes the stay worthwhile. If you are satisfied with what you have, and are only looking for additional income and something you want to put your spare time into, then give this a go.
    The challengesNo career development. Good company to start your career, stay for 1 to 2 years, and you're good to go. The company is not proactive. Most of the decisions are made based on emotions and "heart", and not on proper judgment.
    3 people found this helpful
    2.0
    Airline reservations agent
    Jun 2020
    1 to 2 years in the role, former employee
    summarize your experience here in one sentence.
    The good things- travel benefits - travel reimbursement
    The challenges- very very very flexible schedule - management - “business first before employees” - they don’t give proper explanation - sometimes, i feel that the management are playing safe so they will not get all the blame - better workaround could have and can be done, not just by providing accomodation since being exposed to the public is very risky because of the pandemic - for sure, there’s more to come :)
    4 people found this helpful
    1.0
    Customer service representative
    Jun 2020
    3 to 4 years in the role, current employee
    Unprofessional Supervisor and management
    The good thingsjust the travel benefits nothing more. trust me
    The challengesSupervisor lacks leadership and management skills. Using personal issues in decision making, very unprofessional. Toxic management. They don't care for their employees and don't listen to the solutions given by the agents since they do not have the initiative to do so. They just focus on "business is business" not thinking that the business will not run if there's no people on it.
    7 people found this helpful
    1.0
    Airline reservations agent
    Jun 2020
    3 to 4 years in the role, former employee
    Non-Empathetic Employers Are Losing Their Best Employees...
    The good thingsThe only good thing I can think of is the Executive check up annually...
    The challenges- Work load gets heavier without proper compensation - No Work Life Balance due to super flexible schedule - Poor management skills - No Empathy to employees - No growth
    5 people found this helpful
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    Reviews by location
    Makati City Metro ManilaManila City Metro ManilaPasay City Metro ManilaQuezon City Metro ManilaTaguig City Metro Manila