IASA, Inc.
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    IASA, Inc.
    (44 reviews)
    Write a review
    Write a review

    Company Profile

    Company overview

    Website

    IASA, Inc.

    Industry

    Travel Agents, Tour Operators & Tourist Services

    Specialities

    Marine and offshore services, Airline and ticketing services

    Company size

    101-1,000

    Primary location

    Penthouse, 2251 IT Hub, Chino Roces Avenue, Makati City
    Our collaboration with Cygnific began in 2015, and by 2024, IASA, Inc. officially became a part of Cygnific. Now we are one company with divisions in Amsterdam, Enschede, Curaçao and Manila. IAS will keep its original branding for M&O services across the globe, so that IAS remains recognisable to our existing clients.Cygnific is a premium customer service solutions for leading brands such as KLM, Air France, Rituals and Sunweb. We specialise in crafting personalised, high-impact customer experiences with our clients' culture and values.Cygnific Manila now employs more than 600 employees. It's a PEZA-registered company and a member of the Business Process Association of the Philippines.

    Our mission statement

    To redefine the standard of premium customer service on a global scale, through personal connections and genuine partnership.

    Gallery photos

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    Reviews overview

    2.344 ratings in total
    5
    6
    4
    3
    3
    7
    2
    8
    1
    20
    73%
    Rate salary as high or average
    27%
    Employees recommend this employer to friends

    What’s it like working at IASA, Inc.?

    AI summary of recent reviews

    Employees at IASA, Inc. value their friendly and supportive colleagues, who often become like family. The travel benefits, comprehensive benefits package including HMO and medical allowances, and training opportunities in the travel and aviation industry are highly appreciated. The salary is competitive for fresh graduates, especially with night differential pay.

    However, there are some potential challenges, including a business-focused management approach that some feel could be more employee-centred, and highly flexible scheduling that can affect work-life balance. Some employees note that workload has increased without corresponding salary adjustments, and career advancement opportunities may be limited with promotion based on seniority. Additionally, pandemic response measures and workplace dynamics have been areas of concern for some staff members.

    Recent reviews

    1.0
    Customer Care
    Mar 2026
    Makati City Metro Manila6 to 7 years in the role, former employee
    After the management transition, almost senior employees are now resigned. Including me.
    The good thingsThe previous management was good. You can feel the "malasakit" to the employees. My colleagues were good. The team buildings were also good (before because they use company hours)
    The challengesThe new management demands are unreasonable. They do not listen to the employees. Even in this particular department, it used to be good. Now all they care is about revenue. Incompetence. They are already understaffed but still forces the remaining ones to do extra work that is even out of their scope without extra payment nor allowances. I am talking about the Experts. My TL is never appreciative. You get a score of 5/5 yet he still demands you to do more.
    1.0
    Reservations Agent
    Jun 2025
    Makati City Metro ManilaLess than 1 year in the role, former employee
    No work and life balanceThe salary is good for fresh grads Supervisor and Upper management is not so approachable
    4.0
    Reservations Agent
    Jan 2024
    Makati City Metro ManilaLess than 1 year in the role, former employee
    IASA is a great company
    The good thingsWorking environment is very healthy, average salary good place to start your career. They have a lot of benefits (travel perks, HMO and allowances) and you can learn different things because they provide trainings. Management is also good with employees.
    The challengesWorking schedule, better to relocate once hired.
    Ratings for IASA, Inc. are shared as-is from employees in line with our community guidelines
    See all reviews
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