IASA, Inc.
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    IASA, Inc.
    (44 reviews)
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    Company Reviews

    Working at IASA, Inc.

    2.344 ratings in total
    5
    6
    4
    3
    3
    7
    2
    8
    1
    20
    73%
    Rate salary as high or average
    27%
    Employees recommend this employer to friends
    Work/Life balance
    2.6(43 ratings)
    Career development
    2.3(43 ratings)
    Benefits & perks
    3.4(43 ratings)
    Management
    1.9(43 ratings)
    Working environment
    2.5(43 ratings)
    Diversity & equal opportunity
    2.5(2 ratings)
    Ratings for IASA, Inc. are shared as-is from employees in line with our community guidelines

    reviews

    Showing 9 reviews for Makati City Metro Manila
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    1.0
    Customer Care
    Mar 2026
    Makati City Metro Manila6 to 7 years in the role, former employee
    After the management transition, almost senior employees are now resigned. Including me.
    The good thingsThe previous management was good. You can feel the "malasakit" to the employees. My colleagues were good. The team buildings were also good (before because they use company hours)
    The challengesThe new management demands are unreasonable. They do not listen to the employees. Even in this particular department, it used to be good. Now all they care is about revenue. Incompetence. They are already understaffed but still forces the remaining ones to do extra work that is even out of their scope without extra payment nor allowances. I am talking about the Experts. My TL is never appreciative. You get a score of 5/5 yet he still demands you to do more.
    1 person found this helpful
    1.0
    Reservations Agent
    Jun 2025
    Makati City Metro ManilaLess than 1 year in the role, former employee
    No work and life balanceThe salary is good for fresh grads Supervisor and Upper management is not so approachable
    1 person found this helpful
    4.0
    Reservations Agent
    Jan 2024
    Makati City Metro ManilaLess than 1 year in the role, former employee
    IASA is a great company
    The good thingsWorking environment is very healthy, average salary good place to start your career. They have a lot of benefits (travel perks, HMO and allowances) and you can learn different things because they provide trainings. Management is also good with employees.
    The challengesWorking schedule, better to relocate once hired.
    1 person found this helpful
    2.0
    Agent
    Sep 2023
    Makati City Metro Manila3 to 4 years in the role, former employee
    former employee customer service agent
    The good thingssalary and night diff
    The challengessome senior agents or experts has an attitude, as if no personality development. Not so approachable niether proffesional if you're asking for a help or assistance fr them. Be careful in Gossip too. Can spread like a fire.
    7 people found this helpful
    2.0
    S&s
    Nov 2022
    Makati City Metro Manila1 to 2 years in the role, former employee
    Prioritize the concern of the employees and the customers
    The good thingsThe co workers are good and friendly
    The challengesConfusing payroll slip! Not considerable for the health of the employees
    3 people found this helpful
    1.0
    Travel agent
    May 2022
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Very hectic schedule.
    The good thingsCommunication skills will be great. You will know more about travel industry.
    The challengesEverytime the schedule changes but you are not allowed to be late. Tls are not transparent, they are not honest. Salary is not fixed, every 10 is the big salary while the 25 you will just get low. Hr employees do not care. Even though you have a good stats they are strict in attendance.
    1 person found this helpful
    1.0
    Customer services
    Jun 2021
    Makati City Metro Manila1 to 2 years in the role, former employee
    No proper compensation for work
    The good thingsYou learn many things about the tourism and aviation industry.
    The challenges1. Management turns a blind eye on the rising number of COVID cases. 2. Management cares only about business, and disregards the employees needs. 3. Management and bosses will add more work on your plate but will not give you a raise. 4. Mentally-draining and physically exhausting 5. Seniority
    1 person found this helpful
    1.0
    Reservation specialist
    Jun 2021
    Makati City Metro Manila1 to 2 years in the role, current employee
    There are other better companies out there
    The good thingsThey will teach you GDS.
    The challengesThe work environment. Other employees love to judge and pass rumors and gossip. Too many employees working at the office and they are not being cared for by management. Bosses care too little for the welfare of staff. Salary is just a little over the basic pay.
    1 person found this helpful
    3.0
    Customer service agent
    Mar 2021
    Makati City Metro Manila3 to 4 years in the role, former employee
    Despite everything, thank you...
    The good thingsThe only reason why employees stayed with them are the following: colleagues that turned into family, benefits (such as HMO, medical allowance, travel benefits, etc) and the former IASA....
    The challengesDifficulties? Hmm, the management.... Challenges? I might say the only challenges are the workload but it's fine as long as you love what you're doing...but if difficulties would occur, it's worst...
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