HKT Teleservices
    (30 reviews)

    Company Profile

    Company overview

    Industry

    Telecommunications & Internet Service Providers

    Company size

    1,001-5,000

    Primary location

    10/F Union Bank Plaza Building, Meralco Avenue, Ortigas Center, Pasig City, Philippines
    HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen), the Philippines, United States, Panama and UK to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.

    Reviews overview

    3.730 ratings in total
    5
    10
    4
    7
    3
    9
    2
    1
    1
    3
    53%
    Rate salary as high or average
    73%
    Employees recommend this employer to friends

    What’s it like working at HKT Teleservices?

    AI summary of recent reviews

    Employees at HKT Teleservices appreciate the positive and welcoming work environment, as well as the supportive and approachable colleagues who foster a family-like atmosphere. The training and development opportunities provided by the company are also seen as a strength, allowing employees to learn and grow in their roles. Additionally, the flexibility offered, such as the ability to adjust schedules and work on projects as desired, is valued by many reviewers.

    However, some potential areas for improvement include the level of compensation and benefits, with some employees feeling that salaries and incentives could be better. There are also concerns about the need to upgrade resources and equipment, such as computers and software, to better support employees in their roles. While some managers are praised, others are seen as lacking in leadership skills or not providing sufficient opportunities for career growth and salary increases.

    Recent reviews

    5.0
    Team lead
    Aug 2022
    Pasig City Metro Manila7 to 8 years in the role, former employee
    Good for newcomers and fresh grad
    The good thingsNot stressful environment and better place to work for starters.
    The challengesNo annual salary appraisal and lack of incentives.
    4.0
    CSR
    Aug 2022
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    Friendly working environment.
    The good thingsPositive People. Friendly. Approachable. Easy Work Load. We are like family.
    The challengesThe only downside is the salary but overall it is a great company.
    3.0
    Customer Associate
    Jul 2021
    Marikina City Metro Manila1 to 2 years in the role, former employee
    Pleasant and average
    The good thingsWork life balance / work life balance
    The challengespayroll and disputes
    Ratings for HKT Teleservices are shared as-is from employees in line with our community guidelines
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