HKT Teleservices
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    HKT Teleservices
    (30 reviews)
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    Company Reviews

    Working at HKT Teleservices

    3.730 ratings in total
    5
    10
    4
    7
    3
    9
    2
    1
    1
    3
    53%
    Rate salary as high or average
    73%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(30 ratings)
    Career development
    3.1(30 ratings)
    Benefits & perks
    2.9(30 ratings)
    Management
    3.3(30 ratings)
    Working environment
    3.7(30 ratings)
    Ratings for HKT Teleservices are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
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    most recent
    5.0
    Team lead
    Aug 2022
    Pasig City Metro Manila7 to 8 years in the role, former employee
    Good for newcomers and fresh grad
    The good thingsNot stressful environment and better place to work for starters.
    The challengesNo annual salary appraisal and lack of incentives.
    4.0
    CSR
    Aug 2022
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    Friendly working environment.
    The good thingsPositive People. Friendly. Approachable. Easy Work Load. We are like family.
    The challengesThe only downside is the salary but overall it is a great company.
    3.0
    Customer Associate
    Jul 2021
    Marikina City Metro Manila1 to 2 years in the role, former employee
    Pleasant and average
    The good thingsWork life balance / work life balance
    The challengespayroll and disputes
    1.0
    Technical support
    Jul 2021
    Doesn't care with all employees
    The good thingsI made some good friends but ither than that, there's no good in here
    The challengesLow salary, no contingency plan like what happened during the pandemic.
    4.0
    Trainer
    Jun 2020
    3 to 4 years in the role, current employee
    Great Learning Grounds
    The good thingsYou have the freedom to do your projects as you please. You are given the opportunity to learn, and there is elbow room for development. The job is not boring, non-routine and has great flexibility.The company cares for its employees, especially during the pandemic.
    The challengesOld equipment, materials, budget for departments, development budget, software and application needs improvement.
    3.0
    Team leader supervisor
    May 2020
    3 to 4 years in the role, current employee
    Working Experience with HKT
    The good thingsThe working environment is great, good people to work with.
    The challengesPromotion is quite easy however the alignment of salary will take years.
    5.0
    Facilities
    Sep 2019
    1 to 2 years in the role, current employee
    GREAT EXPERIENCE
    The good thingsThe salary is really high and working environment is good and the best part there is no politics which is always evident to the other company that I work 1. HMO 2. DIBS ( performance bonus equivalent to the 13th month, Cellphone sponsorship and the best part of it is the offset and flexi time.
    The challengesLack of manpower which is evident and the request of materials and equipment needed to the operations and maintenance.
    4.0
    Agent
    Sep 2018
    Less than 1 year in the role, former employee
    Stepping stone for people with no experience in bpo industry
    The good thingsGreat working vibe, most people are nice, stress free work
    The challengesSome people will wish to have better pay. Incentive schemes changes
    5.0
    CSR
    Aug 2018
    1 to 2 years in the role, former employee
    The people are professional.
    The good thingsOne of the good things the company give me all the support as a foreigner.
    The challengesOne of the challenge is the company is all the time checking our develop and at the same time try to help us to make a better job.
    2.0
    Back office
    Jun 2018
    3 to 4 years in the role, former employee
    Good for 1 to 2 years experience.
    The good thingsTrainibg fround for those who want to learn
    The challengesThere's no internal growth in this company. They let you assume role without compensation.
    1 person found this helpful
    3.0
    Non-Voice Support
    May 2018
    1 to 2 years in the role, former employee
    I must say it's a nice company to start when you're a beginner.
    The good thingsThe managers are good. I like that they have a Dance group.
    The challengesAside from the salary, the account got dissolved and the account where I got transferred is too technical.
    4.0
    Csr/tsr
    Mar 2018
    7 to 8 years in the role, former employee
    Nice working environment
    The good thingsPeople there are supportive and friendly
    The challengesAlways need to be updated
    5.0
    Hr Associate / company nurse
    Mar 2018
    Place different colors during your work stay with the company
    The good thingsThe bond among our colleagies at work
    The challengesAs for my last position as Company nurse / Hr Associate, when emergency rises you have to prioritiez first the patient before your office tasks
    5.0
    Customer support engineer
    Feb 2018
    5 to 6 years in the role, former employee
    Excellent working environment
    The good thingsExcellent working environment
    The challengesI did not find any difficulties working for this company.
    5.0
    Bilingual CSR
    Jan 2018
    Less than 1 year in the role, current employee
    Its fun, like a school or playground
    The good thingsThe Boss very nice
    The challengesall here are the good
    5.0
    Customer care support
    Dec 2017
    Less than 1 year in the role, current employee
    It was a great experience
    The good thingswelcoming employees, great working environment. Great support team from trainers to Quality analyst to the managers. Great co workers.
    The challengeslocation.
    1.0
    Quality Analyst
    Dec 2017
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Worst compensation package
    The good thingsMy direct Boss
    The challengesBetter pay to compensate the workload.
    5.0
    Sr. Operations Manager
    Nov 2017
    Pasig City Metro ManilaLess than 1 year in the role, current employee
    Where your inputs matter.
    The good thingsThe culture is the best I've seen, you feel welcome right from the moment you join.
    The challengesnone
    5.0
    Customer service representative
    Jun 2017
    5 to 6 years in the role, current employee
    Two thumbs up!
    The good thingsPeople Support
    The challengesTraffic
    3.0
    Costumers service representative
    May 2017
    Less than 1 year in the role, current employee
    It was a experience
    The good thingsThe benefits and the company of my workmates
    The challengesIt is an airline account so you have to be active must have good skills in communicating.
    1 person found this helpful
    5.0
    Tsr
    Mar 2017
    1 to 2 years in the role, former employee
    Tech support representative
    The good thingsThey promote deserving people who perform better
    The challengesI need a higher salary
    4.0
    Level 1 tech support
    Feb 2017
    Conducive work place, warm environment
    The good thingsCompany provides excellent training for its new hires. very conducive workplace and warm office mates. Package and benefits Okay.
    The challengesna
    1 person found this helpful
    3.0
    csr
    Jul 2015
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    csr
    The good thingsmanagement are kind to employees
    The challengesnavigation as a first timer at bpo
    4.0
    Admin officer
    Jul 2015
    3 to 4 years in the role, former employee
    Admin Officer
    The good thingsI'm one of the pioneers here and i've grown to love the company and the people here.
    The challengesSalary
    1.0
    Team Lead
    Jul 2015
    3 to 4 years in the role, former employee
    Think and have it in writing
    The good thingsSome managers are good and even though you got screwed over it was able to compensate the low salary.
    The challengesSalary... No increase..... False information... Poor management of HR and some OMs they always tell you everyone is expendable. They only take care of themselves and the ones who suck up to them.
    1 person found this helpful
    3.0
    Team Lead
    Jul 2015
    Pasig City Metro Manila3 to 4 years in the role, former employee
    Good for starters
    The good thingsThis company would be great for starters in the bpo industry..recommended for those who doesn't have experience.
    The challengesBenefits
    3.0
    Training & Organizational Development Lead
    Jul 2015
    Senior Trainer
    The good things1. Schedule Flexibility 2. Proximity to where I reside 3. Accounts (clients)
    The challenges1. Incompetent middle management. They lack of good leadership traits or and leadership skill. 2. No opportunity for salary appraisal. I've been a trainer with them for more than 4 years and never got an increase. 3. Poor benefits. Mediocre HMO coverage. No other benefits. Some computers esp. training pcs are so old, running obsolete processors are just pain in the a** for all trainers.
    2 people found this helpful
    3.0
    Employee
    Jul 2015
    1 to 2 years in the role, former employee
    Learning & Development /Ops
    The good thingsSupport of Colleagues Opportunity Given
    The challengesCompensation and Pay Employee engagement Lack of company resources Management issues High Attrition rate
    1 person found this helpful
    3.0
    Customer service representative
    Jun 2015
    Less than 1 year in the role, current employee
    The first and the last
    The good thingsWhat I can say is the best part of my employment here is the fact that I learned a lot through the trainings and coachings that the staff provided us. especially those who are new to the call center industry. We were able to learn how to become and effective and efficient call center agent. Besides, the people that Ive met during the training are great and very considerate to people like me.
    The challengesThe only thing that seems to be the difficult for me are the equipments that are already old and most of the time they are not working properly. They demand good performance from their employees yet they do not provide us with better equipmentsl. I am referring to the old computer that's very slow, the mouse, the headset wherein customers often complains \"I can't hear you, can you say that again
    1 person found this helpful
    4.0
    Tsr
    Jun 2015
    3 to 4 years in the role, former employee
    Good
    The good thingsThe freedom
    The challengesBetter salary
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    Reviews by location
    Marikina City Metro ManilaPasig City Metro ManilaTaguig City Metro Manila