Fusion BPO Services Phils. Inc.
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    Fusion BPO Services Phils. Inc.
    (10 reviews)
    Write a review
    Write a review

    Company Profile

    Company overview

    Website

    Fusion BPO Services Phils. Inc.

    Company size

    1,001-5,000

    Primary location

    7th Floor, Robinson's Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St, Cebu City, 6000
    Fusion BPO PhilippinesWith 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing, and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK, and India.At Fusion BPO we hire and train the best agents. We have a professional group of agents dedicated to serving your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in the USA, Canada, India, Philippines, El Salvador, Albania, and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24/7.

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    Reviews overview

    3.010 ratings in total
    5
    4
    4
    0
    3
    2
    2
    0
    1
    4
    70%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends

    What’s it like working at Fusion BPO Services Phils. Inc.?

    AI summary of recent reviews

    Fusion BPO Services Phils. Inc. is recognised for creating a friendly and comfortable work environment where employees feel valued. The company demonstrates supportive leadership, particularly in operations, with management who actively care about employee welfare. Employees appreciate the flexibility offered, including work from home options and opportunities to work across different departments.

    Areas for improvement include addressing concerns about career progression, which some employees find slower than desired. There are also considerations around account stability, with some projects facing dissolution or uncertain continuity. Additionally, some employees suggest there is room for enhancement in the company's benefits and perks package.

    Recent reviews

    5.0
    Sales associate
    Apr 2022
    1 to 2 years in the role, former employee
    Everything is good. I learned a lot in the donny and they inhance my skills and develop my confidence.
    The good thingsGood management in the operations. They care about their employees. Good facilities and friendly people.
    The challengesThere's no challenges, it's only good and fun environment. People are easily get along with and they care so much about their employees.
    5.0
    Customer Service Representative
    Mar 2022
    7 to 8 years in the role, former employee
    My customer support experience has helped me build skills in communication, persuasion, problem solving.
    The good thingsI've always enjoyed a challenge, switching different line of business or department.
    The challengesMy account was dissolved last year November 2021 but client decided to continue with atleast 100 heads and I'm one of them but sad to say cient did not renew after 3 months. Atleast we have tried our best to keep the account.
    1.0
    Prefer not to say
    Jan 2022
    Mandaue City CebuLess than 1 year in the role, former employee
    They always passing me to a different account.
    The good thingsThe pay is Good but for my experience it's not stable.
    The challengesAfter typhoon odette, I was not able to come back but I notify them so, they reprofile me to a different account at the middle of the training they announced that the current training will stop due to overload of headcounts/agent, and then they reprofile me to a different account so, need to pass the assessment again and again rounding in circle, bad thing no work no pay. Unstable.
    Ratings for Fusion BPO Services Phils. Inc. are shared as-is from employees in line with our community guidelines
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