Fusion BPO Services
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    Fusion BPO Services
    (3 reviews)
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    Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Company size

    Not specified
    We do things differently, passionately and with fervor. We believe that the BPM industry is not exclusively about outsourcing. It’s more about augmenting, strengthening and accelerating client success continually through customer acquisition, retention and service excellence. We achieve this by combining resources, infrastructure, innovation and digital transformation solutions.Our diverse range of customer engagement and CXM services are designed to ensure optimum business outcome for our clients. We equip our team with the cutting-edge AI-powered solutions to boost agent efficiency, performance and overall workspace experience so that they can deliver an exceptional customer experience and each touchpoint of customer journey to boost your brand loyalty.

    Reviews overview

    3.73 ratings in total
    5
    1
    4
    1
    3
    0
    2
    1
    1
    0
    67%
    Rate salary as high or average
    67%
    Employees recommend this employer to friends

    What’s it like working at Fusion BPO Services?

    AI summary of recent reviews

    Fusion BPO Services offers a welcoming environment with friendly colleagues and approachable management. The company is particularly suitable for those new to the industry, providing entry-level opportunities in call handling, with some accounts offering flexible scheduling options and dedicated workstations.

    However, employees face certain operational challenges including a restricted leave policy with limited vacation and sick leave days, the need to memorise extensive scripts, and maintaining specific performance metrics. The shift scheduling system can also present challenges for some staff members.

    Recent reviews

    3.0
    Customer Service Agent
    Aug 2018
    Less than 1 year in the role, former employee
    Training Ground
    The good thingsIt was good for applicants with no experience in handling calls.
    The challengesWorked on a couple start up campaigns. Memorizing a lot of spiel and rebuttals for each of it.
    2.0
    CCA
    Aug 2018
    1 to 2 years in the role, current employee
    Make this company a last resort.
    The good thingsI am glad to be part of a nice team. I have met a lot of kind people here. In our account, i can choose to work on weekend or not. This is good for starters. Annnnddd, we have our own work stations, unlike the other accounts. But that is a perk for our account.
    The challengesWe only have 5 to be earned VLs and SLs. Using your SL will not let you qualify to receive an incentive for the week you used it.
    5.0
    Customer service associate
    Jun 2017
    Less than 1 year in the role, current employee
    Was a great exprienced.
    The good thingsPeople there are friendly..
    The challengesJust the AHT & Q.A. but depends on your account.
    Ratings for Fusion BPO Services are shared as-is from employees in line with our community guidelines
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