Company Profile

    Company overview

    Specialities

    Business Process Outsourcing, Customer acquisition and retention, Customer care and technical support, Credit collection, Debt purchase, Back office, Legal services,, Market research and intelligence, CRM consulting, Translation and interpretation, Process automation, Customer journey mapping, and CX advisory

    Company size

    1,001-5,000

    Primary location

    Ayala Business Center Matina Town Square, Gen. Douglas MacArthur Hwy, Davao City, 8000 Davao del Sur
    Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.

    Reviews overview

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    Recent reviews

    3.0
    Senior Customer Service Representative
    Feb 2024
    Davao City Davao del Sur3 to 4 years in the role, current employee
    I've always been happy and grateful to be working for this awesome company.
    The good thingspaid leaves, generous clients, and cool culture. we're also blessed to be working from home since the pandemic :)
    The challengesI can't think of anything because challenges are inevitable.
    Ratings for Awesome CX are shared as-is from employees in line with our community guidelines
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