at Ascendion
Makati City, Metro Manila
Technical Support
Technical Support
5d ago
5d ago
Ascendion
(118 reviews)
Company Profile
Company overview
Website
Industry
Information Technology Services
Specialities
Applied AI, Platform Engineering, Product Engineering, Data AI, Cloud AI
Company size
More than 10,000
Primary location
Rufino Pacific Tower Condominium Corporation, Makati, Metro Manila, Philippines
Ascendion is an AI-powered software engineering leader. We serve over 400 global clients with software engineering, cloud, data, experience design, and workforce transformation solutions. Powered by +11,000 Ascenders around the world, a boldculture, and our proprietary Engineering (Engineering to the Power of AI) approach, we help businesses unlock value, accelerate growth, and impact lives. Headquartered in New Jersey, Ascendion combines scale, agility, andingenuity to engineer what’s next.
Jobs at Ascendion
Based on your search activityThe HR Operations – Onboarding role is responsible for managing both onboarding and day-to-day HR operational processes.
The HR Operations – Onboarding role is responsible for managing both onboarding and day-to-day HR operational processes.
3d ago
3d ago
Gallery photos
Reviews overview
3.5118 ratings in total
5
47
4
17
3
23
2
11
1
20
76%
64%
What’s it like working at Ascendion?
AI summary of recent reviews
Employees at Ascendion/Collabera appreciate several aspects of their employment, including competitive starting salaries and flexible hybrid work arrangements. The client projects offer valuable learning opportunities and meaningful work experiences, while basic benefits including HMO coverage are provided. The company maintains timely salary payments and standard working hours.
However, employees face several challenges, including job security concerns due to project-based employment and limited support during bench periods. There are minimal opportunities for career growth with limited salary increases and training resources. Communication challenges exist, particularly regarding project transitions and HR responses, and employees note that success largely depends on client assignments rather than company support structures.
Recent reviews
1.0
Senior Software Engineer
Feb 2026Manila City Metro Manila3 to 4 years in the role, former employee
Unclear Project Transitions, Limited Employee Support. Good Client Work, Poor Internal Management
The good thingsI genuinely enjoyed working on client projects, as they provided valuable learning opportunities and meaningful collaboration. Through these projects, I was able to grow my skills, gain diverse experience, and work with many talented and supportive individuals. However, my positive experience was largely driven by the client engagements rather than the overall support and environment provided by my employer.
The challengesDuring my time with the company, I observed significant gaps in how bench employees are managed. When placed on the bench, there is little to no proactive support in helping secure a new project. Employees are often left waiting without clear guidance, direction, or updates. There is also limited transparency regarding project contracts and timelines. In some cases, employees are unexpectedly informed via email that their project has ended and that they will be moved to the bench, with minimal prior notice or explanation. This lack of communication creates uncertainty and unnecessary stress.
Client management practices also raise concerns. The company tends to push aggressively for payment even while clients are still finalizing internal budget discussions. Instead of allowing time for proper coordination, resources may be pulled out abruptly, which can strain client relationships. Overall, improvements in transparency, employee support, and client communication are strongly needed.
3.0
Technical Lead Data Engineer
Feb 2026Makati City Metro ManilaLess than 1 year in the role, current employee
Benefits & training; access delay, manual time track, job security challenge, vendor-client conflict
The good thingsInitial salary and benefits; new job opportunities and work experiences; internal trainings (Learning Lab / Udemy); complimentary refreshments; and office setup.
The challengesAfter joining, necessary access — turnstile or office access — is often delayed. Timesheet entries and leave requests are handled manually, with no automated tools such as Clockify or Jibble. Post-promotion salary adjustments are not immediate. Management tends to prioritize client project delivery over employee well-being, despite promoting open communication. Job security largely depends on client projects and may end within 30 days of project completion. There are no internal initiatives such as classroom-based technical training, collaborative workshops, or hands-on labs to help extend employment while awaiting new assignments. Although Learning Lab and Udemy resources are available, the 30-day notice still applies after the last project ends. Conflicting decisions between client stakeholders and internal management—especially in communication-related roles—may create uncertainty and lead some employees to consider applying directly to the client to avoid vendor-client conflicts.
3.0
Java Developer
Jan 2026Alabang Muntinlupa City Metro Manila3 to 4 years in the role, current employee
Good work environment, bad for financial stability.
The good thingsNon-toxic workmates. Good for new grads. Lots of hybrid work setup.
The challengesSalary negotiation is kind of hard. They say they'll talk about it but won't consider it.
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