ARB Call Facilities
    (56 reviews)

    Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Company size

    1,001-5,000

    Primary location

    19th flr Net Square 3rd Avenue corner E-Square, Crescent Park West, 28th St, Taguig, 1634 Metro Manila (across Mind Museum)
    ARB Call Facilities Inc,was founded on early 2016 to provide call center jobs and local employment in the Philippines, Costa Rica and Egypt. We specialize in providing industry-leading call center solutions for our client. ARB Call Facilities has maintained a focus on offering services to the financial services sector in the USA.OUR TEAM:Our company is comprised of seasoned HR professionals and senior executives locally and abroad who boast years of business experience. ARB Call Facilities, Inc. understands the growing human resource needs of contact centers and various business industries. We guarantee to address our clients' demands and help them achieve their goals in the best possible way. We are thoroughly dedicated to working with our client(s) to exceed their expectations and provide the best quality of service at the highest level of satisfaction. A proven track record, knowledgeable staff, state-of-the-art technology and a personal touch define the ARB Call Facilities, Inc. advantage. In order to achieve this amazing Mission and Vision statement, ARB Call Facilities, Inc. will serve as the link for our client(s), and strive to strive for excellence in what we do.

    Gallery photos

    Reviews overview

    3.756 ratings in total
    5
    30
    4
    7
    3
    4
    2
    4
    1
    11
    93%
    Rate salary as high or average
    68%
    Employees recommend this employer to friends

    What’s it like working at ARB Call Facilities?

    AI summary of recent reviews

    Employees at ARB Call Facilities appreciate the competitive compensation and benefits offered, particularly for those new to the BPO industry. The positive work environment, with supportive colleagues, engaging training, and enjoyable company events, is also frequently highlighted. Many find the job responsibilities of loan processing to be straightforward and manageable.

    However, some potential challenges exist, such as the need to consistently meet high monthly quotas and targets, which can be demanding. Shift work, including graveyard shifts, can also be difficult for some employees to manage. There are concerns about job security, with reports of employees being let go if they fail to meet quotas, even for tenured staff. Additionally, certain reviewers note issues with management decisions and inconsistent processes, which can lead to confusion.

    Recent reviews

    5.0
    Customer representative
    Jan 2023
    1 to 2 years in the role, former employee
    Wonderful and amazing experience
    The good thingsColleague , place of the site , Food , work around and also the incentives.
    The challengesIrate customers , shift of the hours sometimes the graveyard shift and also the transportation.
    5.0
    Loan Originator
    Oct 2022
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    All in all staying there was fun and exciting
    The good thingsHaving incentives and events with free foods.
    The challengesThe challenge I had was always trying to reach the quota because monthly it's getting higher
    5.0
    Loan officer
    Oct 2022
    Bacolod Lanao del NorteLess than 1 year in the role, former employee
    Awesome people and environment
    The good thingsAll of the things that happened around the floor.
    The challengesLoan amount quota in every stage and the leads also.
    Ratings for ARB Call Facilities are shared as-is from employees in line with our community guidelines
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