Afni
    (139 reviews)

    Company Reviews

    Working at Afni

    3.5139 ratings in total
    5
    59
    4
    25
    3
    13
    2
    15
    1
    27
    79%
    Rate salary as high or average
    66%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(139 ratings)
    Career development
    3.6(139 ratings)
    Benefits & perks
    3.5(139 ratings)
    Management
    3.1(139 ratings)
    Working environment
    3.4(139 ratings)
    Diversity & equal opportunity
    1.9(10 ratings)
    Ratings for Afni are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 139 reviews sorted by most recent
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    2.0
    Messaging Specialist
    Jan 2026
    Santa Rosa City Laguna1 to 2 years in the role, former employee
    Unfair pay for the workers.
    The good thingsMedical reimbursement
    The challengesOur payroll is a fixed monthly rate, regardless of the actual number of days worked. Absences are deducted at the hourly rate, but the work itself is not an hourly rate. For example, on a cutoff day, if you work 12 days, you will still receive the fixed rate regardless. If you miss one of the 12 days, you will be deducted one day from your pay. Therefore, for days worked, you would receive 9 days of pay instead of the usual 11 days.
    1.0
    Senior Accounts Payable Specialist
    Nov 2025
    Commonwealth Quezon City Metro Manila1 to 2 years in the role, former employee
    favoritism & micromanagement
    The good thingsi enjoyed nothing from this company.
    The challengesfavoritism & micromanagement
    1.0
    Customer Support Specialist
    Sep 2025
    Santa Rosa City LagunaLess than 1 year in the role, former employee
    Horrible, nightmare, stress
    The good thingsGuards that was friendly.
    The challengesHR and Ops Management
    2.0
    Agent
    May 2025
    Commonwealth Quezon City Metro Manila2 to 3 years in the role, former employee
    No support from HR. They let unprofessional and power tripper management do what they want
    The good thingsClean building, fast recruitment process
    The challengesUnprofessional management, no support from HR team, doesn't listen to employees
    3 people found this helpful
    3.0
    insurance service rep
    Feb 2025
    Manila City Metro Manila3 to 4 years in the role, former employee
    This is for D*n* of HR. Thanks for helping me with last request. You're one of the few good things about Afni
    The good thingsthe wfh setup. Peopla like D*n* from HR who helped me with my last request.
    The challengesmanagement. bullsh*t excuses. no transparency
    5.0
    Agent
    Jan 2025
    Fairview Quezon City Metro Manila
    Excellent workplace atmosphere and attractive compensation package.
    The good thingsA positive workplace atmosphere and a healthy work-life balance.
    The challengesThe distance from my residence to my place of employment.
    1.0
    Chat Support Representative
    Nov 2024
    Santa Rosa City Laguna
    Exceptionally a bad company to work for, toxic environment. Incompetent HR. Useless management
    The good thingsNothing is good with Afni, employees are told to do things not in their job description, unreachable sales quota. Toxic management
    The challengesEvery aspect in the role is not helpful. HR does not respond to concerns, hturns a blind eye on management policies that are not helpful to employees
    4 people found this helpful
    1.0
    Customer Service Representative
    Oct 2024
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Customer Service
    The good thingsNothing, worst company ever.......
    The challengesManagement is poor, hard to file Leave and there is no work life balance. I already resigned with Afni and its been 2 months still my back pay is not yet processed. Back pay computation is incorrect and takes time to dispute.
    1 person found this helpful
    1.0
    Customer Service Role
    Apr 2024
    Commonwealth Quezon City Metro ManilaLess than 1 year in the role, former employee
    worst
    The good thingsno good things at all
    The challengestoxic management.. pressure on your work load
    3 people found this helpful
    2.0
    Customer Service Representative
    Mar 2024
    Quezon City Metro Manila
    The management is bad here
    The good thingsLocation is giving and .
    The challengesThe management is not good here and also not a great workplace
    5 people found this helpful
    1.0
    Safety officer
    Jul 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Unhealthy and un safe working condition
    The good thingsGood thing is the bad thing...
    The challengesSystem and work flow process. They don't know how to out the right man for the right job.
    5 people found this helpful
    5.0
    Customer care associate
    Jun 2023
    Great Experience of getting more commission and perks
    The good thingsGreat Experience and Salary
    The challengespressure of making sales
    1 person found this helpful
    5.0
    Driver
    Jun 2023
    Time management is very important
    The good thingsRespect and trustworthy
    The challengesTo meet other good people
    1 person found this helpful
    5.0
    Sale representative
    Jun 2023
    Pasig City Metro Manila1 to 2 years in the role, current employee
    Afni had given me a great work ethics and training that i am truly grateful of.
    The good thingsGreat camaraderie among coaches, supervisors and co-agents.
    The challengesLong hours of travel time from home (pasig) to office (commonwealth, quezon city)
    5.0
    Information security analyst
    May 2023
    flexible working and supportive team
    The good thingsoffer flexible working experience offering Work-from-home or hybrid base set-up. Collaboration is encouraged and provides a lot of learning. Supportive environment.
    The challengesHealthcare benefits are not flexible.
    4.0
    Escalations Supervisor
    Nov 2022
    3 to 4 years in the role, former employee
    Great working environment
    The good thingsWork environment is light, supervisors are so friendly and approachable.
    The challengesNone so far, since my supervisors helped me so much, if ever that I missed something they'll coach me privately and my supervisor was very open to new ideas
    5.0
    Trainer
    Nov 2022
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Great Leaders, OK Pay, Good working environment
    The good thingsGreat leaders, always willing to listen and has a good working environment.
    The challengesworkload may be tough and demanding. you will be tested
    1.0
    Chat Support for Verizon
    Oct 2022
    Less than 1 year in the role, former employee
    Not a healthy place to work in
    The good thingsLocation as well as the parking.
    The challengesToxic work environment. No onboarding process for newly promoted coach (team leads)
    2 people found this helpful
    5.0
    Customer representative
    Aug 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    its a well manage company
    The good thingscoaches well genuinely assist you in achieving your goal , it is a very friendly working environment .
    The challengesit's all about the pandemic it happened so i was forced to stay at home , since I'am diabetic I do not have the luxury to go back to the office.
    3.0
    Team leader supervisor
    Aug 2022
    Caloocan City Metro Manila1 to 2 years in the role, current employee
    Good for improvement and building skills
    The good thingsCan Have improvement if you want to step up.
    The challengesEnvironment change real quick
    1.0
    Chat support
    Aug 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    I didn't like the culture
    The good thingsSalary and benefits were good
    The challengesThe culture, people would just use profanity. They don't help new employees
    3.0
    Customer service
    Jul 2022
    Generaly good but still needs a lot of improvement specially for management and hygiene. , and hygiene
    The good thingsThey have lots of activities that engages employees to participate and enjoy.
    The challengesDrastic changes in schedule, some salary dispute, toxic management style.
    4.0
    inbound sales agents
    Jul 2022
    Quezon City Metro Manila1 to 2 years in the role, current employee
    Afni is a great BPO company try it out i highly recommend newbies to go here it is easy and trainers are great aswell
    The good thingsthey let me do that work and i got too comfortable 2 years WAH
    The challengesthey want me to work onsite again thats whats up.
    4.0
    Accounts payable lead
    Jul 2022
    Quezon City Metro Manila5 to 6 years in the role, current employee
    One of Best Company I worked with
    The good thingsAfni Management were generous enough to their employee
    The challengeschallenge to perform multiple task
    1 person found this helpful
    1.0
    Advocate
    Jun 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    The supervisors here always talk to you using foul words, very unprofessional
    The good thingsI enjoyed working here because of the benefits, salary and specially during birthdays as they give you treat
    The challengesFull of toxicity which makes you want to leave
    1 person found this helpful
    5.0
    Quality Assurance Analyst
    Jun 2022
    Quezon City Metro Manila5 to 6 years in the role, current employee
    Experienced Quality Assurance Analyst for a BPO company.
    The good thingsWorking here provides equal opportunity for each employee to grow. Everyone has a chance to step up and be a better version of themselves.
    The challengesI have not faced any challenges working for this company.
    3.0
    Supervisor
    May 2022
    5 to 6 years in the role, former employee
    Poor management. They dont care about their people
    The good thingsPoor management. They dont care about their people
    The challengesPoor management. They dont care about their people
    4.0
    Inbound Sales Agent
    Apr 2022
    Less than 1 year in the role, former employee
    Good company for no experience yet
    The good thingsThe environment is friendly especially the trainers are very approachable and great!
    The challengesThe account is hard especially it's a CSAT driven account.
    5.0
    CSR Non voice
    Apr 2022
    1 to 2 years in the role, former employee
    How it is working in Afni, esp. in Telco account non voice
    The good thingsManagement was very hands on and friendly. It was an excellent experience working with them
    The challengesMaybe when the KPI changes and had the sales as one of the main KPI.
    5.0
    Customer service representative
    Mar 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Great Experienced working for AFNI
    The good thingsThey provided work-life balance. AFNI Provided opportunities to their employee
    The challengesThere's no perfect company to work with there's always a room of improvement.
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