Afni
    (139 reviews)

    Company Reviews

    Working at Afni

    3.5139 ratings in total
    5
    59
    4
    25
    3
    13
    2
    15
    1
    27
    79%
    Rate salary as high or average
    66%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(139 ratings)
    Career development
    3.6(139 ratings)
    Benefits & perks
    3.5(139 ratings)
    Management
    3.1(139 ratings)
    Working environment
    3.4(139 ratings)
    Diversity & equal opportunity
    1.9(10 ratings)
    Ratings for Afni are shared as-is from employees in line with our community guidelines

    reviews

    Showing 29 reviews for Quezon City Metro Manila
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    1.0
    Senior Accounts Payable Specialist
    Nov 2025
    Commonwealth Quezon City Metro Manila1 to 2 years in the role, former employee
    favoritism & micromanagement
    The good thingsi enjoyed nothing from this company.
    The challengesfavoritism & micromanagement
    2.0
    Agent
    May 2025
    Commonwealth Quezon City Metro Manila2 to 3 years in the role, former employee
    No support from HR. They let unprofessional and power tripper management do what they want
    The good thingsClean building, fast recruitment process
    The challengesUnprofessional management, no support from HR team, doesn't listen to employees
    3 people found this helpful
    5.0
    Agent
    Jan 2025
    Fairview Quezon City Metro Manila
    Excellent workplace atmosphere and attractive compensation package.
    The good thingsA positive workplace atmosphere and a healthy work-life balance.
    The challengesThe distance from my residence to my place of employment.
    1.0
    Customer Service Representative
    Oct 2024
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Customer Service
    The good thingsNothing, worst company ever.......
    The challengesManagement is poor, hard to file Leave and there is no work life balance. I already resigned with Afni and its been 2 months still my back pay is not yet processed. Back pay computation is incorrect and takes time to dispute.
    1 person found this helpful
    1.0
    Customer Service Role
    Apr 2024
    Commonwealth Quezon City Metro ManilaLess than 1 year in the role, former employee
    worst
    The good thingsno good things at all
    The challengestoxic management.. pressure on your work load
    3 people found this helpful
    2.0
    Customer Service Representative
    Mar 2024
    Quezon City Metro Manila
    The management is bad here
    The good thingsLocation is giving and .
    The challengesThe management is not good here and also not a great workplace
    5 people found this helpful
    1.0
    Safety officer
    Jul 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Unhealthy and un safe working condition
    The good thingsGood thing is the bad thing...
    The challengesSystem and work flow process. They don't know how to out the right man for the right job.
    5 people found this helpful
    5.0
    Trainer
    Nov 2022
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Great Leaders, OK Pay, Good working environment
    The good thingsGreat leaders, always willing to listen and has a good working environment.
    The challengesworkload may be tough and demanding. you will be tested
    5.0
    Customer representative
    Aug 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    its a well manage company
    The good thingscoaches well genuinely assist you in achieving your goal , it is a very friendly working environment .
    The challengesit's all about the pandemic it happened so i was forced to stay at home , since I'am diabetic I do not have the luxury to go back to the office.
    1.0
    Chat support
    Aug 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    I didn't like the culture
    The good thingsSalary and benefits were good
    The challengesThe culture, people would just use profanity. They don't help new employees
    4.0
    inbound sales agents
    Jul 2022
    Quezon City Metro Manila1 to 2 years in the role, current employee
    Afni is a great BPO company try it out i highly recommend newbies to go here it is easy and trainers are great aswell
    The good thingsthey let me do that work and i got too comfortable 2 years WAH
    The challengesthey want me to work onsite again thats whats up.
    4.0
    Accounts payable lead
    Jul 2022
    Quezon City Metro Manila5 to 6 years in the role, current employee
    One of Best Company I worked with
    The good thingsAfni Management were generous enough to their employee
    The challengeschallenge to perform multiple task
    1 person found this helpful
    1.0
    Advocate
    Jun 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    The supervisors here always talk to you using foul words, very unprofessional
    The good thingsI enjoyed working here because of the benefits, salary and specially during birthdays as they give you treat
    The challengesFull of toxicity which makes you want to leave
    1 person found this helpful
    5.0
    Quality Assurance Analyst
    Jun 2022
    Quezon City Metro Manila5 to 6 years in the role, current employee
    Experienced Quality Assurance Analyst for a BPO company.
    The good thingsWorking here provides equal opportunity for each employee to grow. Everyone has a chance to step up and be a better version of themselves.
    The challengesI have not faced any challenges working for this company.
    5.0
    Customer service representative
    Mar 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Great Experienced working for AFNI
    The good thingsThey provided work-life balance. AFNI Provided opportunities to their employee
    The challengesThere's no perfect company to work with there's always a room of improvement.
    1.0
    Mentor
    Feb 2022
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Team leaders and Managers put you down in times of trouble.
    The good thingsNearby where I reside.
    The challengesTeam leaders and Managers put you down in times of trouble.
    1 person found this helpful
    5.0
    Recruiter
    Feb 2022
    Quezon City Metro Manila5 to 6 years in the role, current employee
    Great place to work! Highly recommended.
    The good thingsThe company values growth. As long as you are doing a great job in what you do, it will be recognized.
    The challengesHad a bit of a challenge with the commute.
    3.0
    Customer care representative
    Feb 2022
    Quezon City Metro Manila1 to 2 years in the role, former employee
    What you will see is what you will get on their company
    The good thingsThe good thing with this company was the management and the environment
    The challengesThe challenge that I experienced was the Work/Life balance.
    5.0
    Creatives Specialist
    Sep 2021
    Quezon City Metro Manila5 to 6 years in the role, current employee
    Good benefits and average work environment
    The good thingsGood benefits and average work environment
    The challengesWorking at pure night shift, and a lot of roles.
    2.0
    Back office
    Aug 2021
    Quezon City Metro Manila3 to 4 years in the role, current employee
    Maybe one of the worst experience in my career
    The good thingsYou'll learn how to deal with toxic people, management, team and work environment.
    The challengesToxic environment. Not healthy for mental health!
    1.0
    Na
    Jul 2021
    Commonwealth Quezon City Metro Manila1 to 2 years in the role, former employee
    Needs improvement on a lot of things. They don't take feedback as it is.
    The good thingsCan't think of any. I guess the only thing that keeps me moving was the friends I made within the company
    The challengesThey asked you to do a lot of work but not giving good compensation. They always say that they support work life balance but in reality they don't
    4.0
    Product trainer
    May 2021
    Quezon City Metro Manila3 to 4 years in the role, current employee
    Apply here and you will know what I'm talking about
    The good thingsCareer growth and many more.
    The challengesPref not to disclose.
    5.0
    Technical assistant
    May 2021
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Friendly environment
    The good thingsPeople and accounts that people handle
    The challengesOn site because it’s still pandemic
    4.0
    Customer Service Representative
    Feb 2021
    Quezon City Metro Manila1 to 2 years in the role, current employee
    It's like a roller-coaster ride, where you will go in ups and downs but you'll get through it
    The good thingsEnjoyed the environment especially the other employees around you.
    The challengesThere's nothing to tell about the company
    2.0
    Corporate/ Back Office/ Internal
    Jan 2021
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Company still has more room to grow
    The good things- Good pay/compensation - Good job title on paper that will be beneficial when the time comes that you would need to seek opportunities elsewhere
    The challenges- Your job title does not translate to the workload that is given to you - Management often tends to lean towards favoring employees that they are close to when it comes to determining schedules, plotting leaves, and etc.
    5.0
    CSR - Verizon Voice
    Dec 2020
    Quezon City Metro ManilaLess than 1 year in the role
    Overall AFNI is one of the best place to work with
    The good thingsPeople are professionals in handling their people especially from recruitment to PST Training and Learning Lab supports are always available if you needed it.
    The challengesComes endorsement, the worst experience when I endorse to my team, The worst TL I ever had so far, the displayed of professionalism and work etiquette is lacking, hopefully this will be addressed and calibrated by the upper management that despite of individual differences still the WORK ETIQUETTE AND PROFESSIONALISM especially in the leadership will seen and practice at all times.Work environment in general is good but working environment especially in production is very poor especially Team Leads who handle their agents.
    2.0
    Operations
    Oct 2020
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Management sucks when it comes to support and paying their agents
    The good thingssalary comes on time every 10th and 25th of the month.
    The challengesmanagement would change the incentives policy 2-3 days before the payout. they said its not hard on selling but sales is a part of their metrics.
    2 people found this helpful
    5.0
    Quality Associate
    Dec 2019
    Quezon City Metro Manila1 to 2 years in the role, current employee
    You Matters
    The good thingsI did enjoy working at AFNI because its just lessthan an hour of travel. I do have a few friends there so I come and joined them. They always make sure they addressed ypur concern asap if there is. Comfortable work environment. Friendly staff and other co workers.
    The challengesNone so far
    4.0
    Customer representative
    Jun 2019
    Commonwealth Quezon City Metro ManilaLess than 1 year in the role, current employee
    Afni is employee oriented compared with the first call center that I've worked with.
    The good thingsIt's easy to make friends and they've guided me on how to better handle our customers.
    The challengesI would suggest that they team coaches should be more lenient and patient when they are handling new employees.
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