IT Support Officer
Provide support by monitoring, maintaining, and repairing IT systems.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
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In the last yearJob satisfaction
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On this page
- What's it like to be an IT Support Officer?
- How to become an IT Support Officer
- Latest IT Support Officer jobs
- Top skills and experience for IT Support Officers
What's it like to be an IT Support Officer?
Leveraging their knowledge and experience in managing IT systems, an IT Support Officer helps end users to address ongoing technology issues in the shortest time possible. They identify problems, conduct research, provide solutions, prevent incidents and fix problem areas that can interrupt technology-related operations.
Tasks and duties
- Understanding the layout of an IT system.
- Analyzing technology issues and reporting them to relevant groups.
- Offering support in networking, hardware, or software.
- Communicating IT incidents to relevant stakeholders which may affect operations.
- Interacting with end users and stakeholders through different communication channels.
- Escalating specific problems to appropriate solutions groups.
How to become an IT Support Officer
Having work experience and relevant training in IT systems is usually required to work as an IT Support Officer. Most candidates start as an entry-level IT Helpdesk Specialist that is responsible for providing IT support.
- Complete an IT degree. This can take two to four years to complete.
- Take relevant vendor certifications. Some companies require highly specialized knowledge and experience using vendor specific IT systems. Some industry recognized certifications such as ITIL (Information Technology Infrastructure Library) are also sought after by most employers.
- Practice effective communication to help advance your career. As part of a support system for many organizations, being able to communicate clearly with different stakeholders will be helpful in working with internal customers and external partners.
Compare your salary
Find out how your salary compares with the average salary for IT Support Officers.Latest IT Support Officer jobs on Jobstreet
Be one of the first to discover these recently listed jobs, or browse all IT Support Officer jobs on Jobstreet right now.Did you find this helpful?
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. IT Support Officer employers on Jobstreet are looking for job seekers with expertise in the following areas. IT Technical Support
Hardware
Installation
Microsoft Office 365
Microsoft Windows
Printers
Information Technology Infrastructure
Resolving Hardware Issues
Computer Science
Troubleshooting
Service Management
Computer Systems
Information Technology
Information Technology Systems
Network Attached Storage
Microsoft Products
Remote Desktop Support
Ticketing
Systems Administration
Microsoft Certification
Source: Jobstreet job ads and Jobstreet Profile data
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