Hotel Supervisor
Oversees and manages the daily operations of a hotel.
Job opportunities
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Jobs in Jobstreet right nowJob growth
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In the last yearSalary
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Typical monthly salaryJob satisfaction
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Job opportunities
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Jobs in Jobstreet right nowSalary
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Typical monthly salaryJob growth
-
In the last yearJob satisfaction
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On this page
- What's it like to be a Hotel Supervisor?
- How to become a Hotel Supervisor
- Top skills and experience for Hotel Supervisors
What's it like to be a Hotel Supervisor?
A Hotel Supervisor is responsible for managing the operations and staff within a hotel. They process reservations, handle customer queries and complaints, and ensure that all rooms and public areas are kept to a high standard. Hotel Supervisors often have a direct role in hiring and training staff, budgeting and setting room rates. They typically work in the hospitality industry, primarily in hotels, resorts and similar establishments. It's a role that involves interaction with people from diverse cultures and backgrounds and requires superb customer service, communication and problem-solving skills.
Tasks and duties
- Overseeing daily operations and managing personnel in a hotel.
- Ensuring excellent customer service by addressing guest concerns and complaints promptly and professionally.
- Coordinating and managing reservation, room assignments and accommodation procedures.
- Training and supervising staff, setting schedules and enforcing hotel policies and standards.
- Monitoring a hotel's budget, including financial planning and profit and loss management.
- Working closely with hotel staff to maintain cleanliness and safety standards.
- Collaborating with a marketing team to devise strategies to increase hotel bookings and customer satisfaction.
How to become a Hotel Supervisor
Becoming a Hotel Supervisor in the Philippines involves gaining supervisory experience in hospitality and demonstrating strong leadership and interpersonal skills. The role usually requires you to have spent some time working across various service verticals of a hotel to have hands-on experience of the many operations within a hotel.
- Attain a bachelor’s degree in Hospitality, Business Administration, or a related field to gain the necessary theoretical foundation.
- Accumulate experience in a supervisory role within the hotel industry, demonstrating your ability to manage operations effectively.
- Develop exceptional interpersonal and communication skills to interact effectively with guests and team members.
- Showcase strong leadership qualities with a keen eye for detail, ensuring smooth operations and guest satisfaction.
- Maintain a reputation for trustworthiness and uphold high ethical standards in all aspects of hotel management and guest relations.
Skills and experience employers are looking for
Having the right skills and experience can make you an in-demand applicant. Hotel Supervisor employers on Jobstreet are looking for job seekers with expertise in the following areas. Hotel Operations
Guest Satisfaction
Hotel Industry
Hygienic
Customer Service
Hotel Management
Cash Register Operation
Guest Services
Professional Housekeeping
Staff Supervision
Learning and Development
Facilities Management
Problem Solving
Hospitality
Training Facilitation
Safety Standards
Integrity
Quality Control
Profit Oriented
Judgement and Decision Making
Source: Jobstreet job ads and Jobstreet Profile data
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