Fun company with handwork The good things24 vacation leaves – easy to approve (depends on your Team Lead)
Friendly work environment – supportive colleagues and approachable Team Leads
Fun events throughout the year – Halloween, Christmas, sports festival, mid-year and year-end parties and many more
Team outings – 1–2 per year (varies by department)
Convenient location – near MRT and Megamall
Hybrid setup incentives – monthly rewards based on KPI performance
Beginner-friendly onboarding – easy training during the first couple of months
The challengesCareer stagnation – limited growth opportunities for agents who have been in the same role for over 5 years
Minimal salary increase – yearly raises are almost non-existent
High workload – overload of tickets and calls, especially during mid-shift for Level 1 agents
Management issues – occasional poor decisions impacting by OMs
Shifting schedules – Every 3 month