(19 reviews)

Company Profile

Company overview

Website

WebBeds

Industry

Travel Agents, Tour Operators & Tourist Services

Company size

101-1,000

Primary location

4F Allbank Bldg. EDSA, Barangay Wack-wack, Mandaluyong City, Philippines 1550

Formed in 2013, WebBeds is the world’s second-largest and fastest-growing accommodation supplier to the travel industry. It owns a portfolio of brands, including: JacTravel, Sunhotels, Lots of Hotels, Totalstay, Destinations of the World (DOTW) and FIT Ruums. WebBeds provides a global distribution network of travel trade partners with the choice of 350,000+ properties (of which 30,000+ are directly contracted hotels & apartments) in over 12,000 destinations worldwide. They range from affordable guest-houses and boutique luxury lodges to international chain hotels, in city-centres and resorts.Customers can access the company’s huge inventory of accommodation, via market-leading, trade-only websites or via simple and seamless, platform-to-platform, API connectivity. Trade customers can also book transfer services in 950 destinations, along with thousands of guided excursions and tickets for attractions. WebBeds’ award-winning DMC division provides tailor-made travel arrangements for groups of all types and sizes, be they corporate, leisure, special interest, education or MICE.

Gallery photos

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Reviews overview

3.519 ratings in total

5

6

4

6

3

1

2

4

1

2

90%

Rate salary as high or average

74%

Employees recommend this employer to friends

What’s it like working at WebBeds?

AI summary of recent reviews

WebBeds offers several attractive benefits that employees value, including a generous leave policy with 24 annual vacation days and straightforward approval processes. The workplace culture is characterised by a friendly and supportive environment, particularly noted in the Data Entry department, with helpful colleagues and approachable team leads. Employees appreciate the company's commitment to engagement through regular social activities and team events, as well as the flexibility offered through hybrid work arrangements.

However, employees have identified several areas for improvement, including limited career advancement opportunities for long-term agents and minimal salary increases over time. The workload can be demanding, particularly for Level 1 agents during mid-shift periods. Additionally, some employees express concerns about management decisions and communication processes, especially regarding staff evaluations and departmental changes.

Recent reviews

4.0

Customer Service Specialist

Dec 2025

Mandaluyong City Metro Manila6 to 7 years in the role, former employee

Fun company with handwork

The good things24 vacation leaves – easy to approve (depends on your Team Lead) Friendly work environment – supportive colleagues and approachable Team Leads Fun events throughout the year – Halloween, Christmas, sports festival, mid-year and year-end parties and many more Team outings – 1–2 per year (varies by department) Convenient location – near MRT and Megamall Hybrid setup incentives – monthly rewards based on KPI performance Beginner-friendly onboarding – easy training during the first couple of months

The challengesCareer stagnation – limited growth opportunities for agents who have been in the same role for over 5 years Minimal salary increase – yearly raises are almost non-existent High workload – overload of tickets and calls, especially during mid-shift for Level 1 agents Management issues – occasional poor decisions impacting by OMs Shifting schedules – Every 3 month

5.0

Accounts payable

Dec 2022

Antipolo Rizal Laguna3 to 4 years in the role, former employee

Good experience and training good boss

The good thingsGood boss and good environment

The challengesChallenge is minimal only

4.0

Data entry

Jul 2022

Manila City Metro Manila3 to 4 years in the role, current employee

What you need to know before applying here

The good things1. Happy Work Environment (Specially Data Entry Dep.) 2. Very Interesting field of Work, which is Travel and Accommodations. 3. Generous in giving increases and incentives. 4. 24 Annual Leaves, Fast to approve. 5. Clean and Safe Workplace 6. Friendly, Team Mates. 7. Hybrid Set up

The challenges1. No Parking space, you need to park in another buildings. 2. Food concessioner's price is very high but little in serving. 3. You will get personal issues

Ratings for WebBeds are shared as-is from employees in line with our community guidelines

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