Employees at Watsons appreciate the great colleagues and strong teamwork, along with friendly and supportive management. Many value the learning opportunities related to lifestyle, beauty, and pharmacy products, as well as the complete benefits package including sick leave, vacation leave, and employee discounts. Employees also find it rewarding to provide excellent customer service and make a positive impact on customers' experiences.
However, there are some potential challenges, such as heavy workloads and being understaffed, which can affect various roles including cashiers and technical personnel. Some employees mention that work/life balance can be difficult, with work communications extending to rest days and leave periods. The fast-paced environment, particularly during busy periods, requires quick and efficient work. Sales employees note the challenge of meeting monthly quota targets, and customer-facing staff occasionally deal with demanding or irate customers requiring patience and strong communication skills.