Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Company size

    101-1,000

    Primary location

    Hanston Square Building, San Miguel Ave., Ortigas Center, Pasig City
    Filipino Heart with a Global Frame of MindVisaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As of 2019, we have 1900+ seats across multiple sites in strategic locations across the Philippines.As a proudly Filipino organization, we draw deeply from a culture of ‘malasakit’, or caring. Client engagement isn’t just a one-off interaction - it’s an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.Committed to service excellence. Leads with conscientiousness. Creative and innovative.These are who we are.Our VisionThe global Filipino brand serving multi-industry clients worldwide.Our MissionServing as one, with Filipino grit and purpose.Our Core ValuesDedication and commitmentResults-orientedExcellence and innovationAccountability and integrityMalasakit through servant leadership

    Jobs at Visaya Knowledge Process Outsourcing Corporation

    Based on your search activity

    at Visaya Knowledge Process Outsourcing Corporation
    Ortigas, Metro Manila
    his role focuses on assisting customers with basic troubleshooting, resolving common concerns, and ensuring a smooth and positive customer experience.
    his role focuses on assisting customers with basic troubleshooting, resolving common concerns, and ensuring a smooth and positive customer experience.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    12d ago
    12d ago

    at Visaya Knowledge Process Outsourcing Corporation
    Ortigas, Metro Manila
    Be part of a multi-awarded, 100% Filipino-owned company and work in a culture that values quality, accountability, and continuous improvement
    Be part of a multi-awarded, 100% Filipino-owned company and work in a culture that values quality, accountability, and continuous improvement
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    20d ago
    20d ago

    Gallery photos

    Reviews overview

    3.120 ratings in total
    5
    7
    4
    2
    3
    4
    2
    0
    1
    7
    90%
    Rate salary as high or average
    55%
    Employees recommend this employer to friends

    What’s it like working at Visaya Knowledge Process Outsourcing Corporation?

    AI summary of recent reviews

    Visaya Knowledge Process Outsourcing Corporation appears to have created a positive workplace culture where colleagues and management are approachable and supportive. Employees particularly appreciate the company events like summer outings and Christmas parties, and value the fact that senior management is visible and engaged with staff, including regular floor walks by the CEO.

    However, there are some areas for improvement, including concerns about compensation with salaries remaining static for extended periods. Some employees also note that process flows and feedback systems could be enhanced, particularly around quality management and HR escalations. The work environment can be pressured at times, though some view this as a normal part of the industry.

    Recent reviews

    1.0
    Accountant
    Oct 2025
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    1. Stressful Environment The workplace is incredibly stressful, making it difficult to maintain a healthy work-life balance. 2. Ineffective Management The management is not supportive and lacks the necessary skills to lead effectively. This contributes to a negative atmosphere. 3. Limited PTO The 15 days of PTO they offer speaks volumes about their disregard for employee well-being. It feels like they don't care about the needs of their staff.
    The good thingsIm lucky because i have wonderful teammates.
    The challenges1. Very Poor Management The management team lacks effective leadership and communication, which creates a frustrating work environment. 2. Poor Payroll Practices Payroll is consistently processed at the last minute including weekends, often with incorrect calculations. There are often incorrect calculations in the payroll, which adds unnecessary stress. The lack of trust in the payroll process means I now have to spend extra time checking my payslip. 3. High Attrition Rate The company has a concerning attrition rate. While they may offer competitive salaries initially, the reality is that the pay does not match the level of stress and workload, leading many to leave. 4. Unsatisfactory Management My direct manager was particularly ineffective, contributing to a negative work atmosphere. This lack of support made it difficult to stay motivated.
    3.0
    Porcess Specialits
    Oct 2024
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, current employee
    I will not refer friends on this company
    The good thingsCompany is ok when it comes to people care
    The challengesThe problem is there is no process flow when it comes to quality. You can be escalated to HR without even getting a proper coaching first. And leaders are very difficult to reach for concerns. They pay salary if the 15 and 30 falls on weekend, even holiday
    5.0
    Workforce scheduler
    Aug 2023
    Pasig City Metro Manila3 to 4 years in the role, current employee
    I give them 5 star because this is my first job and i really enjoy working in this company.
    The good thingsThe good thing that i enjoy working here, is my workmates and my bosses they're all good people and fun to work with.
    The challengesThe challenges that I face when working here is that, maybe working graveyard shift, but I really recommend this company.
    Ratings for Visaya Knowledge Process Outsourcing Corporation are shared as-is from employees in line with our community guidelines
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