Trip.com Group
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    Trip.com Group
    Write a review
    Write a review

    Company Profile

    Company overview

    Industry

    Travel Agents, Tour Operators & Tourist Services

    Company size

    More than 10,000
    Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.

    Jobs at Trip.com Group

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    Knowledge Analyst - In-house Contact Center

    at Trip.com Group
    Taguig City, Metro Manila
    We are looking for a knowledge analyst who Develop, maintain, and monitor regular operational reports and key performance indicators (KPIs)
    We are looking for a knowledge analyst who Develop, maintain, and monitor regular operational reports and key performance indicators (KPIs)
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    14h ago
    14h ago

    Customer Care - Group Leader

    at Trip.com Group
    Metro Manila
    Assist on managing all call center service related operations. Assure the attainment of both service and operational performance.
    Assist on managing all call center service related operations. Assure the attainment of both service and operational performance.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    2d ago
    2d ago

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    Reviews overview

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    Recent reviews

    2.0
    Customer Adviser
    Aug 2024
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Please do research before applying here. Ask all the questions needed and consult with previous employees before accepting the job offer.
    The good thingsThe fringe benefits are really good. I got to travel frequently because they give out an annual travel subsidy. You will form good bonds with all kinds of people here.
    The challengesProcedural changes and policies change all the time that you will get fed up, tired of it then eventually give up. Management will listen to your concerns but will take little to no action. Gaslighters. "You must kowtow" attitude and environment. Passive aggressive retaliation. The job and almost everything about this company is good but it's the management who have tendencies to ruin it. I have no idea if the current management have sorted this out but I have little faith that they did.
    5.0
    Flight Advisor
    Nov 2023
    Taguig City Metro Manila
    fulfilling
    The good thingsbenefits and management
    The challengeshandling multiple customers at a time
    Ratings for Trip.com Group are shared as-is from employees in line with our community guidelines
    See all reviews
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