Transcosmos
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    Transcosmos
    (50 reviews)
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    Write a review

    Company Profile

    Company overview

    Website

    Transcosmos

    Industry

    Facilities Management & Outsourced Services

    Company size

    101-1,000

    Primary location

    32F One Corporate Center, Julia Vargas Ave. cor. Meralco Ave., Ortigas Centre, Pasig City
    transcosmos Asia Philippines, Inc.transcosmos Asia Philippines, a subsidiary of transcosmos inc., Japan group of companies. A leading provider of Back-Office and Contact Center Support, E-commerce, Digital Marketing and Big Data Analytics. With over 2,500 clients worldwide, strategically focused on providing a one-stop business outsourcing services.A recognized global leader with over 48 years experience in outsourced services, which has earned us several awards including "Global Outsourcing 100 Leaders" awarded by IAOP 3 years running, ranked number 13 in the world for 2014, “Japan Contact Center Outsourcing Service Provider of the Year” from Frost & Sullivan and Ranked First Place Market Share Leader in Business Process Management in the Asia/Pacific and Japan Region Based Total Software Revenue for 2013 by Gartner.transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services.transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).transcosmos continues to pursue operational excellence by providing these services through our 133 locations in 18 countries with a focus in Asia.Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 39 countries.transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.Visit our website to know more: http://transcosmos.com/

    Jobs at Transcosmos

    Based on your search activity

    Data Entry Specialist Agent - (Non Voice)

    at TRANSCOSMOS ASIA PHILIPPINES, INC.
    Makati City, Metro Manila
    The role consolidates contact information from business cards, email threads, sign-in sheets, directories and other sources.
    The role consolidates contact information from business cards, email threads, sign-in sheets, directories and other sources.
    classification: Administration & Office SupportAdministration & Office Support
    20d ago
    20d ago

    Back Office Support – AI Product Specialist (Retail) | Fresh Grads Welcome!

    at TRANSCOSMOS ASIA PHILIPPINES, INC.
    Taguig City, Metro Manila
    Supports AI product improvement through data annotation, analysis, testing, and content updates. Open to fresh graduates.
    Supports AI product improvement through data annotation, analysis, testing, and content updates. Open to fresh graduates.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    27d ago
    27d ago

    Gallery photos

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    Reviews overview

    3.550 ratings in total
    5
    21
    4
    12
    3
    3
    2
    1
    1
    13
    72%
    Rate salary as high or average
    66%
    Employees recommend this employer to friends

    What’s it like working at Transcosmos?

    AI summary of recent reviews

    Transcosmos appears to foster a positive work environment with friendly and supportive colleagues, and many employees appreciate the approachable management style. The company seems to maintain a good work-life balance, and employees particularly value the strong team dynamics and collaborative atmosphere.

    However, there are some areas for improvement, including limited career advancement opportunities and concerns about compensation compared to industry standards. Some employees have also raised concerns about workplace facilities, suggesting that infrastructure improvements could enhance the overall work experience.

    Recent reviews

    5.0
    Trainer ad
    Aug 2025
    Pasig City Metro ManilaLess than 1 year in the role, current employee
    People and work environment are awesome.
    The good thingsthe people here are fun to work with, I'm happy I found this company
    The challengesthere are opportunities in the facilities side, but I can really see that the management is working around the clock to get it fixed
    1.0
    Customer Service Representative
    Dec 2024
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    The workplace itself is terrible and the culture is toxic, with favoritism running rampant. My experience working in Transcosmos or TCAP feels like dealing and working in a squammy environment. It always gives me migraines. Terrible work-life balance that’s downright unhealthy. This company is absolutely not worth every effort and struggle. -0/10
    The good thingsThere are no good things that can be told. -0/10
    The challengesWag na kayong mag balak na mag apply! Firstly, Taking the LRT is cold and comfortable right? but since the building where Tcap is at Gilmore Site is outdated, you'll have to pass the parking lot, which is not only hot but also has an unpleasant smell. As a result, after a several minute ride on the cold LRT, since you need to pass through the parking lot. Basically, by the time your shift starts, you'll already have a migraine because of the hot temperature and uncomfortable smell from the parking lot. For the account I was hired for, the pay is terrible and doesn't match the work you were hired to do. There is no HMO on day one, and the same goes for the allowance. They will only pay your basic salary while you're under probi. You'll get HMO and the allowance only after six months or once you are regularized. They will ask you to provide your preferred mode of salary payout for the first month, as the payroll or ATM will only be available after one month. They are also obliging agents to extend their working hours without overtime pay. There is no waiting area or lobby where agents or applicants can stay. They also use the back of the pantry to conduct interviews. Agents have no choice but to sit or stay on the dirty floor in the lobby area near comfort rooms during their breaks. Out of 6 cubicles in the CR, there is only one bidet, and it's not very helpful when you need to use the toilet. No soap or tissue in both restrooms, which is unhygienic. The pantry is the hottest place and it's really dirty. There are a lot of cockroaches on the tables, lack of chairs and some chairs are broken. Microwaves smell terrible. The sleeping quarters also have no AC, it's kind of smelly and there are no lockers available. The biggest issue here is that there is no air conditioning in the training rm, especially in the production floor, making it difficult and unbearably hot to work. It really gives you a headache since there's no AC, and some agents don't even share a fan. Some stations are also messy, with food wrappers everywhere. It's disgusting! Everyone is shouting and noisy. My co-agents are unpleasant to work with. They are selfish. When it comes to coaches, SMEs, and management, they don’t seem to care about the wellbeing of the employees. Lack of support. Overall, it was a miserable experience, and I would not recommend working here to anyone.
    1.0
    CSR
    Nov 2024
    Ortigas Pasig City Metro Manila
    The hiring process was disappointing, taking over a month to complete. This was the first time I’ve experienced something like this, and it felt very unprofessional. I hope future candidates don’t encounter similar delays.
    The good thingsThe HR updates you about the client
    The challengesThe hiring process was disappointing, taking over a month to complete.
    Ratings for Transcosmos are shared as-is from employees in line with our community guidelines
    See all reviews
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