Company Reviews

    Working at The Virtual Hub Ph., Inc.

    4.690 ratings in total
    5
    73
    4
    10
    3
    3
    2
    0
    1
    4
    94%
    Rate salary as high or average
    92%
    Employees recommend this employer to friends
    Work/Life balance
    4.8(88 ratings)
    Career development
    4.4(87 ratings)
    Benefits & perks
    4.4(88 ratings)
    Management
    4.6(87 ratings)
    Working environment
    4.7(88 ratings)
    Diversity & equal opportunity
    4.5(19 ratings)
    Ratings for The Virtual Hub Ph., Inc. are shared as-is from employees in line with our community guidelines

    reviews

    Showing 33 reviews for Cebu City Cebu
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    5.0
    Virtual Assistant
    Apr 2026
    Cebu City Cebu2 to 3 years in the role, current employee
    Working with The Virtual Hub has been a positive experience.
    The good thingsThey provide valuable training materials, and the team is supportive, professional, and great to work with.
    The challengesNothing I can think of
    1.0
    Results coach
    Apr 2026
    Cebu City Cebu1 to 2 years in the role, former employee
    Great frontline team, but punitive management, unsustainable workload, and poor offboarding.
    The good thingsI genuinely enjoyed working alongside my direct reports and fellow team members. The front line staff are incredibly hardworking, resilient, and supportive of one another, which makes the day-to-day interactions rewarding despite the difficult operational environment.
    The challengesThere is a severe disconnect between management and the realities on the ground. The workload can become completely unsustainable; I was assigned nearly double the number of direct reports than initially agreed upon during my hiring without any adjustments to compensation. The management style leans heavily towards being punitive rather than supportive. For example, employees face disciplinary action for prioritising physical safety during natural disasters over routine administrative data entry. Additionally, there is a lack of basic hardware support for remote workers. Internal processes, such as scheduled performance increases, are often delayed due to management inefficiencies. Finally, the offboarding process is aggressively handled, with the company attempting to enforce questionable two-year employment/training bonds and holding final pay during disputes.
    5.0
    Virtual Assistant
    Feb 2026
    Cebu City CebuLess than 1 year in the role, current employee
    A great company to work with, offering clear communication, organized processes,& a supportive team.
    The good thingsThe company provides a positive and well-structured work environment. Management communicates clearly, onboarding is organized, and support is readily available. Overall, it's a great company to work with, especially for those who value professionalism and clarity.
    The challengesThe recruitment process could be faster, particularly in terms of communicating results.
    5.0
    Human Resources Specialist
    Dec 2025
    Cebu City Cebu3 to 4 years in the role, current employee
    I am happy to be part of this amazing company
    The good thingsGood Things are to be found here
    The challengesNot that much challenges since people are supportive
    1.0
    Virtual Assistant
    Nov 2025
    Cebu City Cebu3 to 4 years in the role, former employee
    DON'T APPLY! RUN!! It's not worth it.
    The good thingsNone. The company is pro client and don't really care about their agents.
    The challengesThey say managers are there to serve as support to the VAs but the managers don't even support you. The managers are just there to nitpick everything you do. In my experience, I have a good relationship with my client but the managers always finds a way to blame me for something.
    3 people found this helpful
    5.0
    Virtual Assistant
    Jun 2025
    Cebu City CebuLess than 1 year in the role, current employee
    TVH is great to work with!
    The good thingsThe benefits and the people that I work with
    The challengesI don't have any challenges as of now
    2 people found this helpful
    5.0
    Manager
    Jun 2025
    Cebu City Cebu4 to 5 years in the role, current employee
    A Place of Growth, Learning, and Meaningful ConnectionsMy experience at The Virtual Hub has been both transformative and deeply fulfilling. It’s a place that truly invests in its people, not just as professionals but as human beings. I’ve had the opportunity to grow in ways I never imagined, thanks to the company’s commitment to learning and development, strong cultural values, and supportive leadership. The positive aspects are many: The emphasis on personal accountability and ownership has empowered me to lead and make an impact. The culture fosters collaboration and purpose, and there’s a clear sense of community here, even in a remote setup. Programs like onboarding, leadership development, and continuous feedback loops show how much the company values clarity, structure, and people’s long-term success. Of course, there are challenges too. The pace can be intense at times, especially when priorities shift or alignment across teams isn’t immediately clear. Remote work can sometimes blur boundaries, requiring extra effort to manage time and energy. But what makes the difference is how the company encourages work-life integration, open communication, and constant improvement. When issues arise, we talk about them and adapt. Overall, The Virtual Hub is not just a job, it’s a journey. It’s a place where your voice matters, where leadership is modeled, not just taught, and where people are supported to become their best selves. I’m proud to be part of this mission and the meaningful work we do every day.
    5.0
    Virtual Assistant
    May 2025
    Cebu City CebuLess than 1 year in the role, current employee
    A supportive and structured remote work environment with great growth opportunities.
    The good thingsThe company provides excellent training and ongoing support, which helped me grow professionally and personally. The structured workflow, clear expectations, and supportive leadership made remote work smooth and fulfilling. I also appreciated the strong sense of community, even in a virtual setup.
    The challengesWorking remotely can feel isolating at times, especially without face-to-face interaction. Communication is fully online, so being proactive is a must. The structured setup may also feel limiting for those who prefer more flexible or freelance-style work.
    1.0
    Operations Admin Assistant
    Apr 2025
    Cebu City CebuLess than 1 year in the role, former employee
    Professional and efficient but with inconsistent recruitment standards.
    The good thingsThe recruitment process is fast, but you need to follow up to receive a result after the final interview.
    The challengesI’m not impressed with how the recruitment process is handled. Regardless of passing the online exams or answering all the questions during the final interview, it seems decisions are made based on personal preferences rather than objective criteria.
    10 people found this helpful
    5.0
    Officer
    Dec 2024
    Cebu City Cebu
    Great culture ♥ Excited for another year ahead!
    The good thingsGreat culture ♥ Excited for another year ahead!
    The challengesFresh experience transitioning from the BPO industry.
    4.0
    Operations Support-VA
    Oct 2024
    Cebu City Cebu
    Smooth hiring process.
    The good thingsThe hiring process is smooth.
    The challengesEverything is good so far.
    5.0
    Operations Support Role
    Aug 2024
    Cebu City Cebu1 to 2 years in the role, current employee
    2 years in and I really do not want to leave the company. Thank you TVH for the best work experience!
    The good thingsWork-life balance, great work environment, supportive management and colleagues, work-from-home setup.
    The challengesNone that I can think of so far! Everything's been well ever since I joined the company.
    5.0
    Digital Marketing Assistant
    Apr 2024
    Cebu City Cebucurrent employee
    This company values its employees' voice.
    The good thingsWork-Life Balance and Work-from-Home Opportunity
    The challengesMaybe the adjustment period in working on a night shift.
    5.0
    Operation Support VA
    Feb 2024
    Cebu City CebuLess than 1 year in the role, former employee
    The experience was a roller coaster ride as it helped unlock my additional skill sets.
    The good thingsWhat I love most about the company are its people, values, and the work-life balance environment.
    The challengesIncrease support or manpower during the ITP to enhance transparency and provide regular status updates on tasks.
    1 person found this helpful
    5.0
    Operations Support
    Oct 2023
    Cebu City Cebu5 to 6 years in the role, current employee
    Been here from the start
    The good thingsWork and life balance
    The challengesnone so far, everything is great from the start.
    1 person found this helpful
    5.0
    Operations
    Jun 2023
    Cebu City Cebu1 to 2 years in the role, current employee
    Truly a company who value Work -Life Balance!
    The good thingsEmployees are friendly and collaborate with each other. I feel valued on the team and the company itself!
    The challengesI don't have any challenges as of the moment.
    5.0
    Virtual assistant
    May 2023
    Cebu City CebuLess than 1 year in the role, current employee
    Great opportunities with healthy working environment around other members of the team, as well as supportive leaders that will guide you all the way through every process and trainings.
    The good thingsProvides necessary trainings and support to enhance your skills and knowledge. I can easily get to discuss challenges with my Team Leader and would immediately provide assistance or give ideas to ease the problem.
    The challengesI get to work with a client alone with no other VA and was somehow a bit complicated to work with.
    5.0
    HR specialist
    May 2023
    Cebu City CebuLess than 1 year in the role, current employee
    So far, so good! Work-life balance is real.
    The good thingsThe team was welcoming. They helped me to adjust to the company's processes and was able to learn new things that is helpful to my career.
    The challengesJust the start as the intensive training was more built for VAs than for Support Team. However, I have learned new skills with the company's training which I appreciated.
    5.0
    Client Success Manager
    May 2023
    Cebu City Cebu5 to 6 years in the role, current employee
    Working at the Hub helped me realize what matters to me the most.
    The good thingsBefore joining the Hub, I had different priorities and also had a different view and understanding of what success means. I was able to appreciate the things that really matter and truly appreciated and TRULY practiced what work-life integration meant.
    The challengesNone at all. If you like working in a highly collaborative environment, then this company is for you.
    5.0
    Operations Support
    Feb 2023
    Cebu City Cebu3 to 4 years in the role, current employee
    Operations Support Rockstar
    The good thingsYour voice matters here at the Hub and you will feel valued because people here are supportive and collaborative. You will have a work-life balance and a less stressful environment.
    The challengesIn my experience, I don't see any challenges that the Hub is facing.
    5.0
    Total Rewards Partner
    Dec 2022
    Cebu City Cebu1 to 2 years in the role, former employee
    Perks of Working in The Virtual Hub
    The good thingsThis company has been always true with their core values. The support that they give to us employees is exceptional, may it be work related or personal life. I am beyond grateful to be part of this amazing organization. I have learn a lot since day 1. Thank you, The Virtual Hub for putting people first.
    The challengesThe Virtual Hub has a fast-paced working environment. They are not resistant to change, they will adapt to changes if needed. Which is a good indicator that TVH is always thriving its best to better and better.
    5.0
    Admin
    Sep 2022
    Cebu City Cebu1 to 2 years in the role, current employee
    TVH is the best company
    The good thingsThe team is very helpful. If there's a roadblock in a certain task, they're always willing to help!
    The challengesNone that I can think so far
    5.0
    Virtual assistant
    Sep 2022
    Cebu City CebuLess than 1 year in the role, current employee
    THE WORK ENVIRONMENT IS SUPERB
    The good thingsThey have the best work environment. You will never feel like you need to sort things on your own, someone will always give their insight, and will help you. You're never alone.
    The challengesI can't think of anything so far.
    5.0
    Human resource
    Aug 2022
    Cebu City Cebu1 to 2 years in the role, current employee
    A great environment for growth with an extraordinary community.
    The good thingsThe Hub looks after its employees' overall welfare as part of their workforce and as human beings! If you're looking for a community that looks out for each other without the dreaded office politics. Then this place is for you!
    The challengesThe challenges themselves but given there is a handful of people waiting to give you support, it's just a matter of asking!
    4.0
    Operations Support Assistant
    Aug 2022
    Cebu City CebuLess than 1 year in the role, current employee
    Operations Support Assistant
    The good thingsThe collaborative environment and the support from the management exceeded my expectations. The company offers a lot for your career growth.
    The challengesThe pay may be a bit on the average but I am satisfied with the benefits and bonuses that they offer. Overall, it's the healthiest working environment I had so far.
    5.0
    Virtual assistant
    Jun 2022
    Cebu City CebuLess than 1 year in the role, current employee
    Good working environment, Very Collaborative, Work-Life Balance
    The good thingsthe collaboration of the working ecosystem is very excellent, and they put so much premium on work-life balance.
    The challengesNone that I have encountered yet so far.
    5.0
    Admin support
    Aug 2021
    Cebu City Cebu1 to 2 years in the role, current employee
    Happily working in an amazing company!
    The good thingsEmployees are valued, trusted, respected & cared for. We are one big happy family. I love the work-life balance in this company.
    The challengesPlease continue to evolve.
    5.0
    Operations Support Assistant
    Jun 2021
    Cebu City Cebu1 to 2 years in the role, current employee
    One of the best companies I've worked with!
    The good thingsI have three reasons why I love working here. First, work/life balance. Second, a healthy working environment. Third, good relations with the clients. So who wouldn't want to be part of the company?
    The challengesI have no challenges encountered so far. :)
    5.0
    Virtual assistant
    Jun 2021
    Cebu City CebuLess than 1 year in the role, current employee
    Collaboration, Approachable, Great Company
    The good thingsTVH is a great company! You can really feel that you are always welcome. TVH's collaboration is the best. You can always approach every one if you need help or wants to ask something.
    The challengesNone so far! The company is great! Keep it up!
    5.0
    Office assistant
    Apr 2021
    Cebu City Cebu1 to 2 years in the role, current employee
    In search for happiness in a job now found!
    The good thingsIf you are looking to build your career, learn from the best, a job you can love, this company is for you!
    The challengesNo challenges working in the company esp. when you find the job very very satisfying
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