Owners have a lot to learn about agencies and digital marketing, team too lean for demands.The good thingsGood HR. The only good I can think of so far while being engaged with the company and the only part of the company with process.
The challengesToo many accounts for a lean team. Owners are overpromising for a team that is still growing and not that technical yet. Owners also expect too much in servicing clients, it's undermining expertise and lets being a "yes man" take over which obviously isn't the key way to keep clients.