TELUS International
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    TELUS International
    (684 reviews)
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    Company Reviews

    Working at TELUS International

    4.5684 ratings in total
    5
    455
    4
    151
    3
    47
    2
    9
    1
    22
    86%
    Rate salary as high or average
    94%
    Employees recommend this employer to friends
    Work/Life balance
    4.2(684 ratings)
    Career development
    4.1(684 ratings)
    Benefits & perks
    4.2(684 ratings)
    Management
    4.0(684 ratings)
    Working environment
    4.4(684 ratings)
    Diversity & equal opportunity
    4.6(15 ratings)
    Ratings for TELUS International are shared as-is from employees in line with our community guidelines

    reviews

    Showing 42 reviews for Taguig City Metro Manila
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    5.0
    Customer Service Representative
    Aug 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    I admire the company’s focus on innovation and growth opportunities.
    The good thingsI value how the company prioritizes customer satisfaction and excellence.
    The challengesThe pace can be very fast, but I view it as a chance to grow and improve under pressure.
    3.0
    CSR II
    Jun 2025
    Taguig City Metro Manila7 to 8 years in the role, former employee
    Overall I enjoyed my stay in fact I'm very thankful for the multiple skills I acquired. They will upskill you for new additional tasks and projects but no additional pay or recognition at all making you feel underpaid and overutilized. Poor agent skill profiling. It's insulting to see yourself supporting/training an agent being paid twice but without prior skills for the job. And since you're multi-skilled they will dump more tasks/projects even loaning you out to do tasks from other department which eventually makes you exploited and burnt out. Direct support will brush off your request to review your compensation. I believed the upper management only have known the situation when I resigned and spoke my truth with HR. I'm glad for my colleagues left behind since they are now enjoying the revamp. My resignation resulted to a good change which I'm really thankful of.
    The good thingsTheir #happyHere culture. I watched it slowly deteriorating but I'd still say it's their leverage from other centers. Free unli coffee variants, free gymn, monthly mobile load.
    The challengesMicromanagement. Incompetent direct support. Your complaints, situation and suggestions may not reach the upper management. And most of all, severe office politics particularly with their in-house accounts.
    4.0
    Customer Service Representative
    Nov 2024
    Bonifacio Global City Taguig City Metro Manila3 to 4 years in the role, former employee
    Work-Life balance.
    The good thingsPerks and monthly giveaways Birthday leave
    The challengesAccessibility (site location)
    5.0
    Customer Service Representative
    Oct 2024
    Taguig City Metro Manila1 to 2 years in the role, former employee
    working there is good
    The good thingsgive you opportunity to upskill
    The challengeschanging jobs or accounts frequently.
    1 person found this helpful
    5.0
    Customer Service Representative
    Sep 2024
    Fort Bonifacio Taguig City Metro Manilaformer employee
    Overall, Telus Philippines is a great place to develop professionally, despite the challenges of a fast-paced work environment.
    The good thingsTelus Philippines offers a supportive work environment, good benefits, and opportunities for growth.
    The challengesHigh workload and tight deadlines can be demanding at times.
    1 person found this helpful
    5.0
    Customer Service Representative
    May 2024
    Taguig City Metro Manilaformer employee
    It was a good experience.
    The good thingsThe working environment and benefits
    The challengesEngaging with irate customers.
    5.0
    Customer Service Representative
    Jan 2024
    Taguig City Metro Manila5 to 6 years in the role, former employee
    Work-life balance.
    The good thingsThe positive aspects of my experience were the numerous benefits offered and the exceptional colleagues I had the pleasure of working with. The benefits, ranging from health coverage to professional development opportunities, significantly enhanced my overall work experience. Moreover, the supportive and collaborative nature of the staff created a conducive and enjoyable work environment. Working alongside such a dedicated and talented team made every day a rewarding and enriching experience.
    The challengesI do not have any challenges as the company provided the best they could provide for their employees.
    4.0
    Operations
    Sep 2023
    Taguig City Metro Manila5 to 6 years in the role, former employee
    Good place to work for fresh graduates and people with no experience working in the BPO industry.
    The good thingsWork environment, company culture, career growth, benefits, amenities, etc.
    The challengesPay is too low or average if you already have experience.
    5.0
    Workforce analyst
    Aug 2023
    Taguig City Metro Manila7 to 8 years in the role, current employee
    TELUS Culture is the BEST!
    The good thingsFair Policy and career growth is guaranteed based on your work performance regardless your educational background.
    The challengesCollaborating with external hired management who does no apply the TELUS culture build in this company, bringing in toxicity and practices causing imbalanced life-at-work experience.
    1 person found this helpful
    5.0
    CSR
    Aug 2023
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Do you want to get a high salary while getting enough sleep?
    The good thingsEmployer-emoloyee relations is good
    The challengesWork life balance, Getting enough sleep
    5.0
    Technical Support Representative III
    Jul 2023
    Taguig City Metro Manila3 to 4 years in the role, former employee
    Excellent to earn excellent skills, Work-life balance
    The good thingsExcellent! they take care first the employee, if the employee is happy the customer is happy too.
    The challengesExcellent training, they provide excellent training for you to have new challenges and earn new skills.
    5.0
    Escalation Agent
    May 2023
    Taguig City Metro Manila1 to 2 years in the role, former employee
    A lot of benefits you can share it to your love ones
    The good thingsthe environment the people the foods the event the programs
    The challengesthe process but its ok we can adjust
    5.0
    Technical support
    Apr 2023
    Bonifacio Global City Taguig City Metro Manila3 to 4 years in the role, former employee
    Very good experience
    The good thingsgood allowances and freebies
    The challengeswork life balance they can hear the feed back more support from the Team captain and Operation Manger
    3.0
    CSR, TSR
    Sep 2022
    Taguig City Metro Manila1 to 2 years in the role, former employee
    This company is good, some people in the upper management aren't.
    The good things- Wrok-life balance - Working environment - Have lots of benefits
    The challenges- Must make the referral bonus easier to get. If people forgot about the bonus or not aware of it, sometimes they will also not inform you about it.
    5.0
    CSR II- Resolutions 2 Specialist
    Aug 2022
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Telus International is an employee friendly company.
    The good thingsThey believe in someone's potential and allow every employee to grow and dream more.
    The challengesToo fast promotion though not bad for many.
    4.0
    CSE 2
    Aug 2022
    Taguig City Metro Manila1 to 2 years in the role, former employee
    short review for work
    The good thingshigh entry level salary for new bpo
    The challengesenvironment and management
    4.0
    Call centre agent
    May 2022
    Taguig City Metro Manila1 to 2 years in the role, former employee
    It was a smart and good challenging place to work at.
    The good thingsThey provided shuttle services even though if you are close to the site.
    The challengesThere were times when they were spraying, doing the fumigation inside the mall, those were just the instances that are not so well for me.
    5.0
    Customer service representative
    Apr 2022
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Stressful but fun ecperience
    The good thingsWork environment, support, competitiveness, and workmates
    The challengesHandling and satisfying toxic clients. Giving clients understanding and giving them a satisfying solution in your best way
    5.0
    Learning Services Team Leader
    Mar 2022
    Taguig City Metro Manila5 to 6 years in the role, current employee
    Its always happy here
    The good thingsThe Culture and the People. The Structure built on teamwork and integrity
    The challengesThe only Challenge is the yearly increase and promotional increase
    5.0
    Technical support representative
    Feb 2022
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Very good working environment
    The good thingsVery good working environment. Work ethics is good. Focus more on what you did good and could have done not your mistake
    The challengesInhouse pantry food prices are above the roof.
    5.0
    Operations
    Feb 2022
    Taguig City Metro Manila1 to 2 years in the role, current employee
    It's Definitely Happy Here
    The good thingsTelus International Philippines are the best when it comes with handling their people and has the highest regards for their engagement.
    The challengesNone, since the pandemic, Telus has supported their employees needs to ensure their health are not at risk.
    1.0
    Customer service
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Not recommended No comment / No comment / No comment
    The good thingsTravel credit and Load per month
    The challengesNo comment / No comment / No comment
    5.0
    TSR
    Nov 2021
    Taguig City Metro Manila3 to 4 years in the role
    #HappyHere and #ThankYouTelus
    The good things#HappyHere Truly a remarkable workplace, environment and culture itself.
    The challengesNo Comment so far, thank you !
    5.0
    CSR
    Jun 2021
    Taguig City Metro Manila5 to 6 years in the role, former employee
    Awsome to work here you should try it
    The good thingsA GREAT PLACE TO WORK AND TO BUILD A CARERR
    The challengesStaying on top for performance reasons for a longer stay
    5.0
    CSR
    May 2021
    Taguig City Metro Manila3 to 4 years in the role, current employee
    It is a good company. It great in nuturing talents.
    The good thingsI was able to learn new things. Able enjoy benefits provided by the company
    The challengesBeing able to adapt to changes both personal and professional.
    4.0
    Team leader
    Apr 2021
    Taguig City Metro Manila9 to 10 years in the role, current employee
    It is great working with the company and they listen to their employees as they value our feedback and suggestions.
    The good thingsI enjoy the incentives and the career growth they offer. Free trainings to help me further enhance my skills, and the culture that they practice means a lot to me.
    The challengesThere are processes which can be a lagging factor to fulfill your tasks and some are redundant.
    5.0
    Operation CSR
    Mar 2021
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Happy Here, and they support equility.
    The good thingsHappy Here, and they support equility.
    The challengesHappy Here, and they support equility.
    5.0
    Customer representative
    Dec 2020
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    One of the best companies in Philippines!
    The good thingsMonthly treats, competitive salary, good management, never get bored in this company, career opportunities.
    The challengesNothing. I enjoyed everything here! THE GYM! IT'S FREE!!!!! GOSH, YOU MUST APPLY HERE.
    4.0
    HR associate
    Oct 2020
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Its okay at first but has a lot of workload for a single person
    The good thingsSalary Working environment Career development
    The challengesRecruitment Process Inadequate manpower Lack of communication within colleagues Workload
    5.0
    Non-Voice and Voice Agent
    Jul 2020
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    It was great working in this company.
    The good thingsThere are a lot of benefits in this company.
    The challengesThere's a long process for requests that takes much time before we receive updates.
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