- Answering customer queries via phone and email and documenting notes as needed - Responding to web-related order emails, with concise and accurate answers - Processing phone orders for customers and tracking them as per policy to meet SLA - Escalating calls to the appropriate departments and properly documenting calls for future reference - Completing activations for new devices with Rate Plan details as indicated on client orders - Reviewing all activations for new devices to unearth all the fraud matchings - Interacting with other departments (Equifax Canada, Bureau of Credit) to review customer credit profile and unveil some discrepanciesThe good thingsI'm enjoying to working for my development and my career
The challengesBeing a responsible company.
Protect your team, Adapt to the new way of working.