#HappyHere, until I wasn't.The good thingsThe mobile incentive (a free SIM card + a monthly load credit commensurate to your role), the well-stocked pantry, and Telus International University (which, unfortunately, I never got to take advantage of.)
The challengesProject management, where we were repeatedly likened to being diamonds subjected under extreme pressure, leaves a lot to be desired. They imposed a lot of metrices that made no sense to you (but that you were supposed to hit), and their QA Team has a penchant for wanting their team members to sound ChatGPT-ish (even before the use of AI chatbots became widespread.) Imagine your employment not getting confirmed for repeatedly failing your QA scores; and then applying at the service delivery center of the very project you used to support and being told that you had one of the best interview outputs that your recruiter for the latter has come across, that's how comical and absurd their process structures can be.