Telstra
    (92 reviews)

    Company Profile

    Company overview

    Website

    Industry

    Telecommunications & Internet Service Providers

    Company size

    More than 10,000

    Primary location

    Zuellig Building Makati Avenue corner Paseo de Roxas Makati 1225
    We are Australia's leading telecommunications and information services company. We're also one of Australia's most iconic brands with over 100 years' experience in helping people get and stay connected.There's no company like Telstra – every day we help millions of people connect with what matters to them most. Our purpose is to create a brilliant connected future for everyone. We have some of the best networks in the world and we're renowned for our engineering excellence.Our aim is to build a world class team here in the Philippines that represents Telstra's brand, values, connects with our customers and delivers exceptional service.We've been growing in the Philippines for six years and we partner with some of the largest contact centre operators in the country. We're continually looking at new ways of working, and improving, so that we can continue to offer a world-class customer experience.We provide our people with strong career paths and with our state-of-the-art facilities, our talented team and operating excellence, we will build a deep cultural connection with Telstra.

    Reviews overview

    4.592 ratings in total
    5
    64
    4
    20
    3
    4
    2
    2
    1
    2
    97%
    Rate salary as high or average
    92%
    Employees recommend this employer to friends

    What’s it like working at Telstra?

    AI summary of recent reviews

    Employees consistently praise the culture at Telstra, describing it as friendly, supportive, and employee-oriented with strong emphasis on respect and inclusivity. Colleagues and management are highlighted as one of the best aspects, with employees noting the supportive relationships and collaborative environment. The company offers competitive salaries and excellent benefits, including high-quality healthcare coverage and rewards programmes. Employees also appreciate the work/life balance, with manageable workloads and day shift schedules, as well as the company's genuine care for employees, particularly during challenging times.

    However, there are some potential challenges, such as management changes that occur from time to time and require adaptation to new leadership styles. Several employees mentioned that the technology and tools could benefit from improvements in efficiency. Career advancement can take longer due to competition and limited vertical opportunities as the company adapts its strategy. The role requires employees to perform at a high level, particularly when dealing with complex customer concerns, and the telecommunications industry involves rapid changes that require quick adaptation to new approaches.

    Recent reviews

    4.0
    Voice Agent
    Mar 2026
    Makati City Metro ManilaLess than 1 year in the role, former employee
    It was a great experience for the beginners like me
    The good thingsThrough its culture, we are empowered to grow, gaining both knowledge and opportunities.
    The challengesThe schedule requires selecting a preferred date, along with adapting to sudden transitions
    4.0
    Customer Service Representative
    Feb 2026
    Pasay City Metro Manila1 to 2 years in the role, former employee
    over all it was good
    The good thingsFriendly staffs, nice work place,
    The challengesnothing I can think of
    5.0
    Pioneer for Digital Live Chat
    Aug 2025
    Manila City Metro Manila5 to 6 years in the role, former employee
    The best place to work
    The good thingsTelstra is an employee oriented company.
    The challengesI don't think I really had any issues working there
    Ratings for Telstra are shared as-is from employees in line with our community guidelines
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