Telstra
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    Telstra
    (92 reviews)
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    Company Reviews

    Working at Telstra

    4.592 ratings in total
    5
    64
    4
    20
    3
    4
    2
    2
    1
    2
    97%
    Rate salary as high or average
    92%
    Employees recommend this employer to friends
    Work/Life balance
    4.4(92 ratings)
    Career development
    4.3(92 ratings)
    Benefits & perks
    4.4(92 ratings)
    Management
    4.0(92 ratings)
    Working environment
    4.6(92 ratings)
    Diversity & equal opportunity
    4.3(4 ratings)
    Ratings for Telstra are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 92 reviews sorted by most recent
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    4.0
    Voice Agent
    Mar 2026
    Makati City Metro ManilaLess than 1 year in the role, former employee
    It was a great experience for the beginners like me
    The good thingsThrough its culture, we are empowered to grow, gaining both knowledge and opportunities.
    The challengesThe schedule requires selecting a preferred date, along with adapting to sudden transitions
    4.0
    Customer Service Representative
    Feb 2026
    Pasay City Metro Manila1 to 2 years in the role, former employee
    over all it was good
    The good thingsFriendly staffs, nice work place,
    The challengesnothing I can think of
    5.0
    Pioneer for Digital Live Chat
    Aug 2025
    Manila City Metro Manila5 to 6 years in the role, former employee
    The best place to work
    The good thingsTelstra is an employee oriented company.
    The challengesI don't think I really had any issues working there
    4.0
    Case Manager
    Jul 2024
    Cebu City Cebu1 to 2 years in the role, former employee
    Experience was great, learned a lot from it.
    The good thingsGreat culture and pleasant working environment Provide great value to Missions and Visions Provide great value to people
    The challengesI could not remember any
    5.0
    Customer support
    May 2023
    Manila City Metro Manila3 to 4 years in the role, former employee
    My company does care for its employees
    The good thingscompetitive salary and always takes care of its employees, especially during the pandemic's trying times. we were made sure that we kept our job and at the same time safe from the virus
    The challengesIt expects you to perform beyond your best. it is not so simple as reading a script on what you need to say to your customer you need to be firm but also sensitive while dealing with complaints, especially from very upset customers
    5.0
    Business analyst
    Jan 2023
    5 to 6 years in the role, former employee
    THE BEST EMPLOYER EVER!
    The good thingsThe management always make sure that they provide the best for their employees. No politics just pure relationship. The only company who's leaders want to be called by their first names rather be called Boss or TLs. If they will reopen in Cebu, I will definitely re-apply.
    The challengesLeaders made sure that all opportunities were addressed and they are pro-agent so I don't see any challenges working with Telstra.
    5.0
    Customer service associate
    Jun 2022
    1 to 2 years in the role, current employee
    Grateful, Friendly environment
    The good thingsmanageable workloads and strong support system
    The challengesImproving the tools efficiency and processes
    5.0
    Consumer Service /Faults
    Mar 2022
    1 to 2 years in the role
    Telstra International
    The good thingsGood management and workplace
    The challengesEverything is alright
    5.0
    Business consultant
    Aug 2021
    Cebu Central Visayas5 to 6 years in the role, former employee
    The more challenges the greater experiences. Cheers.
    The good thingsFriendly environment and well-compensated.
    The challengesCommunication and alignment with the Payroll process.
    5.0
    Customer service representative
    Jul 2021
    Cebu City Cebu3 to 4 years in the role, former employee
    Sales billing technical complaint
    The good thingsI loved sales with high motivation with positive attitude.
    The challengesMeeting goals in a timely manner to earn bonuses and incentives
    5.0
    Business Specialist
    Jul 2021
    Pasay City Metro Manila7 to 8 years in the role
    A great place to work
    The good thingsLove the culture Nice people Good pay Work-life-balance
    The challengesNothing I can say against the company. I love it.
    5.0
    Team leader supervisor
    May 2021
    Cebu Central Visayas5 to 6 years in the role, current employee
    Best company I had!!!
    The good thingsGreat people, n great company and they look after their people. Forever grateful ❤️
    The challengesEverything in this company is great, there are humps experience but can't even compete from the greatness I experience from them.
    5.0
    Customer care
    Apr 2021
    Cebu City Cebu5 to 6 years in the role, current employee
    complaints case manager
    The good thingsgood environment and awesome workmates!
    The challengesI have good leaders but the tools we used to do our job were slow.
    5.0
    Subject Matter Expert and Jr Team Leader
    Apr 2021
    Cebu City Cebu5 to 6 years in the role, former employee
    Great Employer and People focused.
    The good thingsInnovative, customer centric and purposeful.
    The challengesCareer growth and internal comms.
    5.0
    Team leader
    Feb 2021
    5 to 6 years in the role, current employee
    The best employer by far.
    The good thingsWork life balance environment. They honor your strengths and recognize deserving individuals. Rewards and recognitions are also in place. Unfortunately due to digitisation the Cebu site had to close down and leave the Manila counterparts open.
    The challengesNot that I could think of. By far the best.
    5.0
    CSR
    Jan 2021
    Company is great. Benefits and compensations are great too
    The good thingsThe company cares about its people
    The challengesI'd say there's none
    5.0
    Customer service consultant
    Jan 2021
    Cebu City Cebu1 to 2 years in the role, current employee
    My dream company. I would go back they will open the business again for Cebu base employees.
    The good thingsNone. Customer and Employee centered company.
    The challengesEvery challenge with my task is manageable
    5.0
    Customer service consultant-One service
    Jan 2021
    Cebu Central VisayasLess than 1 year in the role, current employee
    Great place to work! it would always push you to your limitations which is essential on your personal growth.
    The good thingsForever grateful to Telstra! Thanks, Big T!
    The challengesComplex concerns are the ones you'd expect on a telco company but it's fun to work with since it would help you grow
    5.0
    Customer service representatives
    Nov 2020
    5 to 6 years in the role, current employee
    There's a work life balance in their culture.
    The good thingsDay shift. It has the Highest HMO ever! Great compensation. Annual increase base on performance.
    The challengesChanges is rapid in this industry, the company easily swift to a different tactics to gain more trust from our customer. Making complex simple for our customers.
    5.0
    Consultant
    Oct 2020
    Cebu Central Visayas5 to 6 years in the role, current employee
    Great benefit and compensation. One of the best employer
    The good thingsEngagement activities, rnr, high salary, great Medical benefit (3dependents free) Awesome workplace. Pro-employee
    The challengesNothing. I enjoyed everything
    1.0
    Complaints Officer
    Aug 2020
    7 to 8 years in the role, former employee
    Toxic environment and very poor management.
    The good thingsThe culture that clients want us to embed.
    The challengesManagement changes from time to time, and new leaders are getting worst. Don't be fooled by the advertisement.
    5.0
    Sales consultant - Customer Service
    Jul 2020
    3 to 4 years in the role, former employee
    My experience in Telstra International Phils Inc is really awesome, I enjoyed being into one role and another.
    The good thingsVery competitive salary Friendly environment Good Healthcare benefits
    The challengesDue to new Management taking over the company's management
    1 person found this helpful
    4.0
    Order management officer
    Jul 2020
    Less than 1 year in the role, former employee
    Experience is good. Nothing more nothing less.
    The good thingsThe mood inside the company is lit.
    The challengesChanges in management.
    5.0
    People Services
    Apr 2020
    Less than 1 year in the role, current employee
    Overall great, would recommend
    The good thingsGreat benefits and work life balance.
    The challengesMoving up takes longer as there is a lot of competition.
    5.0
    Customer service associate
    Mar 2020
    3 to 4 years in the role, current employee
    Amazing and career growth company
    The good thingsThe salary is above industry.
    The challengesEvery challenges I experienced with Telstra is great.
    5.0
    Sales Consultant
    Mar 2020
    5 to 6 years in the role, current employee
    It is an amazing experience
    The good thingsThe benefits are excellent
    The challengesIt has always been the tools. It has to improve over time
    5.0
    Supervisor
    Feb 2020
    5 to 6 years in the role, current employee
    Amazing company and great experience
    The good thingsPeople company and there is respect in the employees
    The challengesBusiness strategy of reducing vertical opportunities
    4.0
    Communications Specialist
    Dec 2019
    7 to 8 years in the role, former employee
    Grow in Telstra
    The good thingsThey're one of Australia's top telecommunications companies for a reason. Internally, they know how to take care of their employees. They have processes in place for different situations. The quality of collaboration between the employees across regions is one of the things that makes this company a gem to work for.
    The challengesAs a company almost a century old, they're striving to continue their legacy and are constantly working to improve their services for their customers. Sadly, this involves removing roles. This isn't really something they can be better at, as this is what is needed for them to move forward.
    5.0
    Complaints Manager
    Oct 2019
    3 to 4 years in the role, current employee
    My experience with Telstra awesome
    The good thingsGood pay ang morning shift
    The challengesThe office is too far from home and travel time is 3 hours to and from.
    5.0
    Billing specialist
    Sep 2019
    3 to 4 years in the role, former employee
    My experience with Telstra is amazing.
    The good thingsWork is pretty painful, but what I enjoy the most is that behind the stresses, you have people to look forward into everyday. People who will mold you and believe in you that you can do best and step up.
    The challengesThe work itself is a challenge. But what's good in it is that you won't be facing the challenge alone, you have your peers and teams who will help you and face the challenge head on.
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    Reviews by location
    Cebu City CebuMakati City Metro ManilaManila City Metro ManilaPasay City Metro Manila